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Ubiquitous enterprise service adaptations based on contextual user behavior

Author

Listed:
  • Dan Hong

    (Hong Kong University of Science and Technology)

  • Dickson K. W. Chiu

    (Dickson Computer Systems)

  • Vincent Y. Shen

    (Hong Kong University of Science and Technology)

  • S. C. Cheung

    (Hong Kong University of Science and Technology)

  • Eleanna Kafeza

    (Athens University of Economics & Business)

Abstract

Recent advances in mobile technologies and infrastructures have created the demand for ubiquitous access to enterprise services from mobile handheld devices. Further, with the invention of new interaction devices, the context in which the services are being used becomes an integral part of the activity carried out with the system. Traditional human–computer interface (HCI) theories are now inadequate for developing these context-aware applications, as we believe that the notion of context should be extended to different categories: computing contexts, user contexts, and physical contexts for ubiquitous computing. This demands a new paradigm for system requirements elicitation and design in order to make good use of such extended context information captured from mobile user behavior. Instead of redesigning or adapting existing enterprise services in an ad hoc manner, we introduce a methodology for the elicitation of context-aware adaptation requirements and the matching of context-awareness features to the target context by capability matching. For the implementation of such adaptations, we propose the use of three tiers of views: user interface views, data views, and process views. This approach centers on a novel notion of process views to ubiquitous service adaptation, where mobile users may execute a more concise version or modified procedure of the original process according to their behavior under different contexts. The process view also serves as the key mechanism for integrating user interface views and data views. Based on this model, we analyze the design and implementation issues of some common ubiquitous access situations and show how to adapt them systematically into a context-aware application by considering the requirements of a ubiquitous enterprise information system.

Suggested Citation

  • Dan Hong & Dickson K. W. Chiu & Vincent Y. Shen & S. C. Cheung & Eleanna Kafeza, 2007. "Ubiquitous enterprise service adaptations based on contextual user behavior," Information Systems Frontiers, Springer, vol. 9(4), pages 343-358, September.
  • Handle: RePEc:spr:infosf:v:9:y:2007:i:4:d:10.1007_s10796-007-9039-2
    DOI: 10.1007/s10796-007-9039-2
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    Citations

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    Cited by:

    1. Woodas W. K. Lai & Dickson K. W. Chiu & Zaiwen Feng, 2013. "A collaborative food safety service agent architecture with alerts and trust," Information Systems Frontiers, Springer, vol. 15(4), pages 599-612, September.
    2. Dickson K. W. Chiu & Yves T. F. Yueh & Ho-fung Leung & Patrick C. K. Hung, 2009. "Towards ubiquitous tourist service coordination and process integration: A collaborative travel agent system architecture with semantic web services," Information Systems Frontiers, Springer, vol. 11(3), pages 241-256, July.
    3. Chulhwan Chris Bang, 2015. "Information systems frontiers: Keyword analysis and classification," Information Systems Frontiers, Springer, vol. 17(1), pages 217-237, February.
    4. Dickson K. W. Chiu & Drake T. T. Lin & Eleanna Kafeza & Minhong Wang & Haiyang Hu & Hua Hu & Yi Zhuang, 2010. "Alert based disaster notification and resource allocation," Information Systems Frontiers, Springer, vol. 12(1), pages 29-47, March.
    5. Soikkeli, Tapio & Karikoski, Juuso & Hämmäinen, Heikki, 2012. "An end user context framework for handset-based studies," 19th ITS Biennial Conference, Bangkok 2012: Moving Forward with Future Technologies - Opening a Platform for All 72516, International Telecommunications Society (ITS).

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