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Towards ubiquitous tourist service coordination and process integration: A collaborative travel agent system architecture with semantic web services

Author

Listed:
  • Dickson K. W. Chiu

    (Dickson Computer Systems)

  • Yves T. F. Yueh

    (Hong Kong University of Science and Technology)

  • Ho-fung Leung

    (The Chinese University of Hong Kong)

  • Patrick C. K. Hung

    (University of Ontario Institute of Technology)

Abstract

With the recent advances in Internet and mobile technologies, there are increasing demands for ubiquitous access to tourist information systems for service coordination and process integration. However, due to disparate tourist information and service resources such as airlines, hotels, tour operators, it is still difficult for tourists to use them effectively during their trips or even in the planning stage. Neither can current tourist portals assist tourists proactively. To overcome this problem, we propose a Collaborative Travel Agent System (CTAS) based on a scalable, flexible, and intelligent Multi-Agent Information System (MAIS) architecture for proactive aids to Internet and mobile users. We also employ Semantic Web technologies for effective organization of information resources and service processes. We formulate our MAIS architecture for CTAS further with agent clusters based on a case study of a large service-oriented travel agency. Agent clusters may comprise several types of agents to achieve the goals involved in the major processes of a tourist’s trip. We show how agents can make use of ontology from the Semantic Web to help tourists better plan, understand, and specify their requirements collaboratively with the CTAS. We further illustrate how this can be successfully implemented with Web service technologies to integrate disparate Internet tourist resources. To conclude, we discuss and evaluate our approach from different stakeholders’ perspectives.

Suggested Citation

  • Dickson K. W. Chiu & Yves T. F. Yueh & Ho-fung Leung & Patrick C. K. Hung, 2009. "Towards ubiquitous tourist service coordination and process integration: A collaborative travel agent system architecture with semantic web services," Information Systems Frontiers, Springer, vol. 11(3), pages 241-256, July.
    • Handle: RePEc:spr:infosf:v:11:y:2009:i:3:d:10.1007_s10796-008-9087-2
    DOI: 10.1007/s10796-008-9087-2
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    References listed on IDEAS

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    1. Kalle Lyytinen & Youngjin Yoo, 2002. "Research Commentary: The Next Wave of Nomadic Computing," Information Systems Research, INFORMS, vol. 13(4), pages 377-388, December.
    2. Dan Hong & Dickson K. W. Chiu & Vincent Y. Shen & S. C. Cheung & Eleanna Kafeza, 2007. "Ubiquitous enterprise service adaptations based on contextual user behavior," Information Systems Frontiers, Springer, vol. 9(4), pages 343-358, September.
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    Cited by:

    1. Lulin Xu & Zhongwu Li, 2021. "A New Appraisal Model of Second-Hand Housing Prices in China’s First-Tier Cities Based on Machine Learning Algorithms," Computational Economics, Springer;Society for Computational Economics, vol. 57(2), pages 617-637, February.
    2. Woodas W. K. Lai & Dickson K. W. Chiu & Zaiwen Feng, 2013. "A collaborative food safety service agent architecture with alerts and trust," Information Systems Frontiers, Springer, vol. 15(4), pages 599-612, September.
    3. Shivam Gupta & Sachin Modgil & Choong-Ki Lee & Uthayasankar Sivarajah, 2023. "The future is yesterday: Use of AI-driven facial recognition to enhance value in the travel and tourism industry," Information Systems Frontiers, Springer, vol. 25(3), pages 1179-1195, June.
    4. Hsin Hsin Chang & Yao-Chuan Tsai & Chen-Su Fu & Shu-Hui Chen & Yao Peng, 2016. "Exploring the antecedents and consequences of technology and knowledge integration mechanisms in the context of NPD," Information Systems Frontiers, Springer, vol. 18(6), pages 1165-1189, December.
    5. Yeh, Chien Chi & Ku, Edward C.S. & Ho, Ching Hua, 2016. "Collaborating pivotal suppliers: Complementarities, flexibility, and standard communication between airline companies and travel agencies," Journal of Air Transport Management, Elsevier, vol. 55(C), pages 92-101.
    6. Dickson K. W. Chiu & Eleanna Kafeza & Patrick C. K. Hung, 2011. "ISF special issue on emerging social and legal aspects of information systems with Web 2.0," Information Systems Frontiers, Springer, vol. 13(2), pages 153-155, April.
    7. Seungwok Han & Hee Yong Youn & Ohyoung Song, 2012. "Efficient category-based service discovery on multi-agent platform," Information Systems Frontiers, Springer, vol. 14(3), pages 601-616, July.

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