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Universal Design of ICT for Emergency Management from Stakeholders’ Perspective

Author

Listed:
  • Terje Gjøsæter

    (CIEM, University of Agder
    Oslo Metropolitan University)

  • Jaziar Radianti

    (CIEM, University of Agder)

  • Weiqin Chen

    (Oslo Metropolitan University)

Abstract

While Universal Design principles have been adopted in many areas to ensure that products and services are usable for the broadest possible diversity of users, there is still an open area when it comes to the emergency management domain. This article aims at providing a systematic overview of the current state of the emerging research field of Universal Design of Information and Communication Technology (ICT) for Emergency Management, and to highlight high-impact research opportunities to ensure that the increasing introduction of ICT in Emergency Management can contribute to removing barriers instead of adding more barriers, in particular for the elderly and people with disabilities. A systematic review on relevant literature on Universal Design, ICT and Emergency Management between 2008 and 2020 was employed using predefined frameworks, to answer the following questions: (1) Who are the target audiences (stakeholders) in research on Universal Design of ICT in Emergency Management in the different categories of Emergency Management ICT tools, and to what degree is Human-Centred Design and Universal Design taken into account? (2) What are the most important challenges and gaps in research on Universal Design of ICT in Emergency Management? We identify a set of gaps in the literature, indicating that there are some challenges where Universal Design is still limitedly addressed in technology development. We also derive promising future research topics based on areas that are missing in the literature.

Suggested Citation

  • Terje Gjøsæter & Jaziar Radianti & Weiqin Chen, 2021. "Universal Design of ICT for Emergency Management from Stakeholders’ Perspective," Information Systems Frontiers, Springer, vol. 23(5), pages 1213-1225, September.
    • Handle: RePEc:spr:infosf:v:23:y:2021:i:5:d:10.1007_s10796-020-10084-7
    DOI: 10.1007/s10796-020-10084-7
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    References listed on IDEAS

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    1. Nikola Panic & Emanuele Leoncini & Giulio de Belvis & Walter Ricciardi & Stefania Boccia, 2013. "Evaluation of the Endorsement of the Preferred Reporting Items for Systematic Reviews and Meta-Analysis (PRISMA) Statement on the Quality of Published Systematic Review and Meta-Analyses," PLOS ONE, Public Library of Science, vol. 8(12), pages 1-7, December.
    2. Paloma Díaz & John M. Carroll & Ignacio Aedo, 2016. "Coproduction as an Approach to Technology-Mediated Citizen Participation in Emergency Management," Future Internet, MDPI, vol. 8(3), pages 1-16, August.
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