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Motivations underlying the adoption of ERP systems in healthcare organizations: Insights from online stories

Author

Listed:
  • Placide Poba-Nzaou

    (Université du Québec à Montréal)

  • Sylvestre Uwizeyemungu

    (Université du Québec à Trois-Rivières)

  • Louis Raymond

    (Université du Québec à Trois-Rivières)

  • Guy Paré

    (HEC Montréal)

Abstract

To face their changing environment, a growing number of healthcare institutions are investing in ERP systems as their basic technological infrastructure, highlighting a phenomenon that recalls the earlier popularity of the ERP movement in the manufacturing and financial sectors. Based on the analysis of 180 stories published on ERP vendors’ websites, the primary aim of this study is to identify, characterize and contextualize the motivations that lead to the adoption of these systems in healthcare organizations. Our findings first indicate that these motivations can be classified into six broad categories, namely technological, managerial-operational, managerial-strategic, clinical-operational, clinical-strategic, and financial. Moreover, three clusters of healthcare organizations were identified with regard to these motivations, and labelled as taking a “business”, “clinical” or “institutional” view of ERP adoption decisions. Given the specificities of IT adoption in the healthcare sector, the importance of these results from a theoretical standpoint lies in filling a knowledge gap in both the ERP and health IT research domains. From a practical standpoint, these results are of interest for policy makers and healthcare managers that must deal with continuous increases in healthcare costs and major demographic changes, and thus need to improve the efficiency and quality of healthcare services provided to patients through IT-based innovations.

Suggested Citation

  • Placide Poba-Nzaou & Sylvestre Uwizeyemungu & Louis Raymond & Guy Paré, 2014. "Motivations underlying the adoption of ERP systems in healthcare organizations: Insights from online stories," Information Systems Frontiers, Springer, vol. 16(4), pages 591-605, September.
    • Handle: RePEc:spr:infosf:v:16:y:2014:i:4:d:10.1007_s10796-012-9361-1
    DOI: 10.1007/s10796-012-9361-1
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    References listed on IDEAS

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    1. Jeanne W. Ross & Michael R. Vitale, 2000. "The ERP Revolution: Surviving vs. Thriving," Information Systems Frontiers, Springer, vol. 2(2), pages 233-241, August.
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    Cited by:

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    5. Bendik Bygstad & Egil Øvrelid & Thomas Lie & Magnus Bergquist, 2020. "Developing and Organizing an Analytics Capability for Patient Flow in a General Hospital," Information Systems Frontiers, Springer, vol. 22(2), pages 353-364, April.
    6. Mahmud Akhter Shareef & Vinod Kumar & Yogesh K. Dwivedi & Uma Kumar, 2016. "Service delivery through mobile-government (mGov): Driving factors and cultural impacts," Information Systems Frontiers, Springer, vol. 18(2), pages 315-332, April.
    7. Malik, Ashish & Kumar, Satish & Basu, Shubhabrata & Bebenroth, Ralf, 2023. "Managing disruptive technologies for innovative healthcare solutions: The role of high-involvement work systems and technologically-mediated relational coordination," Journal of Business Research, Elsevier, vol. 161(C).
    8. Tung-Hsien Wu & Shi-Ming Huang & Shaio Yan Huang & David C. Yen, 0. "The effect of competencies, team problem-solving ability, and computer audit activity on internal audit performance," Information Systems Frontiers, Springer, vol. 0, pages 1-16.
    9. Christos Bialas & Dimitrios Bechtsis & Eirini Aivazidou & Charisios Achillas & Dimitrios Aidonis, 2023. "Digitalization of the Healthcare Supply Chain through the Adoption of Enterprise Resource Planning (ERP) Systems in Hospitals: An Empirical Study on Influencing Factors and Cost Performance," Sustainability, MDPI, vol. 15(4), pages 1-11, February.
    10. Gessa, Ana & Jiménez, Amor & Sancha, Pilar, 2023. "Exploring ERP systems adoption in challenging times. Insights of SMEs stories," Technological Forecasting and Social Change, Elsevier, vol. 195(C).

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