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Increasing the efficiency of business processes using a theory of constraints

Author

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  • Seung-Hyun Rhee

    (University of California, Berkeley)

  • Nam Wook Cho

    (Seoul National University of Technology)

  • Hyerim Bae

    (Pusan National University)

Abstract

In this study, a Theory of Constraints (TOC)-based method was developed to enhance the efficiency of business processes. Whereas the TOC has been employed in manufacturing processes, the present paper shows that it can be effective also for Business Process Management (BPM). In order to apply the TOC to business processes, a Drum-Buffer-Rope (DBR) scheduling method for a Business Process Management System (BPMS) was developed. A procedure by which business process efficiency can be improved using these concepts is presented. To validate our approach, a series of simulations of a real banking process was conducted, on the basis of which the applicability of the proposed method was analyzed. Based on the analysis results, we show that the TOC-based method can improve business process efficiency, particularly under heavy workloads with limited resources. And we suggest, accordingly, several guidelines that can be followed for the efficient management of business processes.

Suggested Citation

  • Seung-Hyun Rhee & Nam Wook Cho & Hyerim Bae, 2010. "Increasing the efficiency of business processes using a theory of constraints," Information Systems Frontiers, Springer, vol. 12(4), pages 443-455, September.
    • Handle: RePEc:spr:infosf:v:12:y:2010:i:4:d:10.1007_s10796-008-9145-9
    DOI: 10.1007/s10796-008-9145-9
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    References listed on IDEAS

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    1. Seung-Hyun Rhee & Hyerim Bae & Yongsun Choi, 2007. "Enhancing the efficiency of supply chain processes through web services," Information Systems Frontiers, Springer, vol. 9(1), pages 103-118, March.
    2. Uday M. Apte & Richard O. Mason, 1995. "Global Disaggregation of Information-Intensive Services," Management Science, INFORMS, vol. 41(7), pages 1250-1262, July.
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    Cited by:

    1. Chulhwan Chris Bang, 2015. "Information systems frontiers: Keyword analysis and classification," Information Systems Frontiers, Springer, vol. 17(1), pages 217-237, February.
    2. Telles, Eduardo Santos & Lacerda, Daniel Pacheco & Morandi, Maria Isabel Wolf Motta & Piran, Fabio Antonio Sartori, 2020. "Drum-buffer-rope in an engineering-to-order system: An analysis of an aerospace manufacturer using data envelopment analysis (DEA)," International Journal of Production Economics, Elsevier, vol. 222(C).
    3. Alicia Martin-Navarro & Maria Paula Lechuga Sancho & Jose Aurelio Medina-Garrido, 2023. "BPMS for management: a systematic literature review," Papers 2312.00442, arXiv.org.

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