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Using Artificial Intelligence to provide Intelligent Dispute Resolution Support

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  • John Zeleznikow

    (Latrobe University)

Abstract

In this article, we review the use of Artificial Intelligence to provide intelligent dispute resolution support. In the early years there was little systematic development of such systems. Rather a number of ad hoc systems were developed. The focus of these systems was upon the technology being utilised, rather than user needs. Following a review of historic systems, we focus upon what are the important components of intelligent Online Dispute Resolution systems. Arising from this review, we develop an initial model for constructing user centric intelligent Online Dispute Resolution systems. Such a model integrates Case management, Triaging, Advisory tools, Communication tools, Decision Support Tools and Drafting software. No single dispute is likely to require all six processes to resolve the issue at stake. However, the development of such a hybrid ODR system would be very significant important starting point for expanding into a world where Artificial Intelligence is gainfully used.

Suggested Citation

  • John Zeleznikow, 2021. "Using Artificial Intelligence to provide Intelligent Dispute Resolution Support," Group Decision and Negotiation, Springer, vol. 30(4), pages 789-812, August.
    • Handle: RePEc:spr:grdene:v:30:y:2021:i:4:d:10.1007_s10726-021-09734-1
    DOI: 10.1007/s10726-021-09734-1
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    References listed on IDEAS

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    Cited by:

    1. S. Kaya & E. Şahin-Şengül, 2024. "Global Class Actions: Towards a Blockchain-Based Dispute Resolution System," Journal of Consumer Policy, Springer, vol. 47(1), pages 21-49, March.
    2. Shumin Wang & Yincheng Li & Muhammad Bilawal Khaskheli, 2024. "Innovation Helps with Sustainable Business, Law, and Digital Technologies: Economic Development and Dispute Resolution," Sustainability, MDPI, vol. 16(10), pages 1-18, May.

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