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Workplace incivility: a cynicism booster leading to turnover intentions

Author

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  • Muhammad Tahir Manzoor

    (Universiti Teknologi Malaysia
    National University of Modern Languages
    Energy Research Centre, COMSATS University)

  • Tareq Manzoor

    (Universiti Teknologi Malaysia
    National University of Modern Languages
    Energy Research Centre, COMSATS University)

  • Mumtaz Khan

    (Government College Of Commerce)

Abstract

The purpose of this study is to explore disturbing consequence of perception of milder kind of interpersonal maltreatments: workplace incivility which is less reported but wildly experienced at the workplace. This study investigates the relationship of observation of workplace incivility with organizational cynicism that leads toward turnover intentions. Hierarchical regression analysis with its four steps/conditions proposed by Baron and Kenney (J Personal Soc Psychol 51(6):1173, 1986) is applied to prove the workplace incivility and turnover intentions. Conclusions of the study revealed that there is a positive relationship between turnover intentions and workplace incivility while organizational cynicism plays a mediational role in this relationship.

Suggested Citation

  • Muhammad Tahir Manzoor & Tareq Manzoor & Mumtaz Khan, 2020. "Workplace incivility: a cynicism booster leading to turnover intentions," DECISION: Official Journal of the Indian Institute of Management Calcutta, Springer;Indian Institute of Management Calcutta, vol. 47(1), pages 91-99, March.
    • Handle: RePEc:spr:decisn:v:47:y:2020:i:1:d:10.1007_s40622-020-00238-6
    DOI: 10.1007/s40622-020-00238-6
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    References listed on IDEAS

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    1. Lambert, Eric G. & Hogan, Nancy L. & Jiang, Shanhe & Elechi, O. Oko & Benjamin, Barbaranne & Morris, Angela & Laux, John M. & Dupuy, Paula, 2010. "The relationship among distributive and procedural justice and correctional life satisfaction, burnout, and turnover intent: An exploratory study," Journal of Criminal Justice, Elsevier, vol. 38(1), pages 7-16, January.
    2. Ikujiro Nonaka, 1994. "A Dynamic Theory of Organizational Knowledge Creation," Organization Science, INFORMS, vol. 5(1), pages 14-37, February.
    3. Earl Naumann, 1992. "A Conceptual Model of Expatriate Turnover," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 23(3), pages 499-531, September.
    4. Stohr, Mary K. & Self, Ruth L. & Lovrich, Nicholas P., 1992. "Staff turnover in new generation jails: An investigation of its causes and prevention," Journal of Criminal Justice, Elsevier, vol. 20(5), pages 455-478.
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    Cited by:

    1. Paul Dung Gadi, 2022. "Workplace incivility and intention to quit among Civil Servants. The moderating role of gender ," GATR Journals gjbssr617, Global Academy of Training and Research (GATR) Enterprise.

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