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Improving social sustainability and reducing supply chain risks through blockchain implementation: role of outcome and behavioural mechanisms

Author

Listed:
  • Atanu Chaudhuri

    (Durham University Business School
    Aalborg University)

  • Manjot Singh Bhatia

    (Coventry University)

  • Yasanur Kayikci

    (Turkish German University)

  • Kiran J. Fernandes

    (Durham University Business School)

  • Samuel Fosso-Wamba

    (Toulouse Business School)

Abstract

The implementation of blockchain technology holds promise for improving social sustainability and minimising risks across the supply chain. A theory-driven analysis of how blockchain implementation affects social sustainability and minimises risks (outcomes) is missing in supply chain management literature. In particular, the role of technology service providers in meeting these outcomes is unknown. This research addresses these gaps by identifying the outcome-based and behavioural mechanisms needed to generate social sustainability and reduce risks through blockchain projects using agency theory as a theoretical lens. We conduct in-depth interviews with key stakeholders for four blockchain implementation projects to answer these questions. We identify that developing user-friendly applications, developing secure digital payment systems, providing support for suppliers and farmers and adapting to local conditions as the key outcome-based mechanisms. Educating and engaging with customers and building local relationships are found to be the key behavioural mechanisms needed to improve social sustainability and minimise risks using blockchain. Finally, we compare the cases and develop propositions.

Suggested Citation

  • Atanu Chaudhuri & Manjot Singh Bhatia & Yasanur Kayikci & Kiran J. Fernandes & Samuel Fosso-Wamba, 2023. "Improving social sustainability and reducing supply chain risks through blockchain implementation: role of outcome and behavioural mechanisms," Annals of Operations Research, Springer, vol. 327(1), pages 401-433, August.
    • Handle: RePEc:spr:annopr:v:327:y:2023:i:1:d:10.1007_s10479-021-04307-6
    DOI: 10.1007/s10479-021-04307-6
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    References listed on IDEAS

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    Cited by:

    1. Ali Emrouznejad & Soumyadeb Chowdhury & Prasanta Kumar Dey, 2023. "Blockchain in operations and supply Chain Management," Annals of Operations Research, Springer, vol. 327(1), pages 1-6, August.

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