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Multi-Criteria Evaluation of BI Systems for SMEs Based on the BI Scorecard Framework Approach (Wielokryterialna ewaluacja systemu klasy BI dla MSP oparta na podejsciu BI Scorecard Framework)

Author

Listed:
  • Miroslaw Dyczkowski

    (Uniwersytet Ekonomiczny we Wroclawiu, Instytut Informatyki Ekonomicznej, Katedra Technologii Informacyjnych)

  • Jerzy Korczak

    (Uniwersytet Ekonomiczny we Wroclawiu, Instytut Informatyki Ekonomicznej, Katedra Technologii Informacyjnych)

  • Helena Dudycz

    (Uniwersytet Ekonomiczny we Wroclawiu, Instytut Informatyki Ekonomicznej, Katedra Technologii Informacyjnych)

Abstract

The article presents an approach to evaluating the Business Intelligence (BI) systems applied to the InKoM project. The evaluation method is based on a scorecard framework, oriented towards Decision Support Systems (DSS) and DSS projects dedicated to managers of Small and Medium Enterprises (SME). To design the method, known existing commercial and non-commercial BI maturity models, usability standards, and scorecard frameworks have been analyzed and adapted to the SMEs area. Notably, the scorecard framework was extended to the new evaluation criteria associated with innovative knowledge-based functions created in the InKoM project, especially such as ontologies of economic and financial knowledge, and visual navigation and exploratory interface based on topic maps. The selected elements of the scorecard framework and usage in InKoM multi-criteria evaluation are illustrated and discussed in this paper.

Suggested Citation

  • Miroslaw Dyczkowski & Jerzy Korczak & Helena Dudycz, 2015. "Multi-Criteria Evaluation of BI Systems for SMEs Based on the BI Scorecard Framework Approach (Wielokryterialna ewaluacja systemu klasy BI dla MSP oparta na podejsciu BI Scorecard Framework)," Problemy Zarzadzania, University of Warsaw, Faculty of Management, vol. 13(52), pages 136-149.
    • Handle: RePEc:sgm:pzwzuw:v:13:i:52:y:2015:p:136-149
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    References listed on IDEAS

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    1. Petra Gibcus & Patrick A.M. Vermeulen & Jeroen P.J. De Jong, 2009. "Strategic decision making in small firms: a taxonomy of small business owners," International Journal of Entrepreneurship and Small Business, Inderscience Enterprises Ltd, vol. 7(1), pages 74-91.
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    More about this item

    Keywords

    BI system evaluation; intelligent dashboard; scorecard framework; InKoM project;
    All these keywords.

    JEL classification:

    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management

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