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Brand Love and Brand Forgiveness: An Empirical Study in Turkey

Author

Listed:
  • Merve Yanar Gürce

    (Marketing School of Business, American International University, Al Jahra, Kuwait)

  • Petek Tosun

    (Marketing Faculty of Economics, Administrative and Social Sciences, Kadir Has University, Istanbul, Turkey)

  • Güzide Öncü Eroglu Pektaº

    (Marketing Faculty of Engineering, Istanbul University, Istanbul, Turkey)

Abstract

Brand love is an interesting and important concept that required further research in brand management. This study tested the impacts of consumer attitudes, subjective norms, and brand anthropomorphization on brand love and brand forgiveness in the framework provided by the theory of planned behavior. Regression analyses showed that brand anthropomorphization and subjective norms have a signifi cant impact on brand love. Brand love positively infl uences brand forgiveness and acts as a mediator between subjective norms, brand anthropomorphization, and brand forgiveness constructs. Besides mediation, brand anthropomorphization directly infl uences brand forgiveness. The fi ndings of this study contribute to the existing knowledge on brand love and brand forgiveness concepts by presenting empirical research fi ndings that investigate brand love antecedents. This study has also shown the signifi cant impact of anthropomorphizing a brand on brand forgiveness and brand love.

Suggested Citation

  • Merve Yanar Gürce & Petek Tosun & Güzide Öncü Eroglu Pektaº, 2022. "Brand Love and Brand Forgiveness: An Empirical Study in Turkey," Journal of Marketing and Consumer Behaviour in Emerging Markets, University of Warsaw, Faculty of Management, vol. 1(14), pages 22-39.
    • Handle: RePEc:sgm:jmcbem:v:1:i:14:y:2022:p:22-39
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    File URL: http://www.wz.uw.edu.pl/portaleFiles/5708-journal-of-m/no_14/art.2_JMCBEM_1(14)-2022.pdf
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    Citations

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    Cited by:

    1. Petek Tosun & Merve Yanar Gürce, 2024. "Consumer complaining behavior in banking: the influence of brand image on brand forgiveness and negative word-of-mouth," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 29(2), pages 203-213, June.

    More about this item

    Keywords

    brand love; brand forgiveness; anthropomorphism; retail brands;
    All these keywords.

    JEL classification:

    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • M3 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising

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