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The Quality of Health Services in Bechar Public Hospital Institution

Author

Listed:
  • Hayat Belaid

    (University of Bechar)

  • Ahmed Bouchenafa

    (University of Bechar)

  • Abd Elkader Barich

    (The Higher School of Trade - Algiers)

  • Karima Maazouzi

    (University of Bechar)

Abstract

Rrecently, the heath sector is given a great interest and at all levels and the subject of health services? quality becomes of an international increasing interst.So, hospital institutions try to provide health services with a high quality to achieve the maximum possible satisfaction for the patient.This research aims at studying the fact of health services quality in public hospital institution for the town of Bechar and its impact on patient?s satisfaction, basing on the dimensions of quality of health services (Tangible, Reliability, Responsiveness, Assurance and Empathy).

Suggested Citation

  • Hayat Belaid & Ahmed Bouchenafa & Abd Elkader Barich & Karima Maazouzi, 2015. "The Quality of Health Services in Bechar Public Hospital Institution," International Journal of Social Sciences, International Institute of Social and Economic Sciences, vol. 4(2), pages 1-14, May.
    • Handle: RePEc:sek:jijoss:v:4:y:2015:i:2:p:1-14
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    References listed on IDEAS

    as
    1. Andaleeb, Syed Saad, 2001. "Service quality perceptions and patient satisfaction: a study of hospitals in a developing country," Social Science & Medicine, Elsevier, vol. 52(9), pages 1359-1370, May.
    2. David B. Eastwood & John R. Brooker & James D. Smith, 2005. "Developing marketing strategies for green grocers: An application of SERVQUAL," Agribusiness, John Wiley & Sons, Ltd., vol. 21(1), pages 81-96.
    Full references (including those not matched with items on IDEAS)

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    Cited by:

    1. Tareq N. Hashem & Samer Suleiman & Ahmad Suleiman & Tareq N. Hashem, 2018. "Exploring the Gap between the Perceived and Expected Quality Levelsof the Health Care Services Provided by Jordanian Dental Clinics," International Journal of Business and Economic Affairs (IJBEA), Sana N. Maswadeh, vol. 3(2), pages 64-72.

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    More about this item

    Keywords

    Quality; Quality of health services; Dimensions of quality of health services; Patient satisfaction; Public hospital institution;
    All these keywords.

    JEL classification:

    • A14 - General Economics and Teaching - - General Economics - - - Sociology of Economics
    • D12 - Microeconomics - - Household Behavior - - - Consumer Economics: Empirical Analysis
    • I18 - Health, Education, and Welfare - - Health - - - Government Policy; Regulation; Public Health

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