IDEAS home Printed from https://ideas.repec.org/a/gam/jijerp/v18y2021i13p6876-d582965.html
   My bibliography  Save this article

Perceptions of Good-Quality Antenatal Care and Birthing Services among Postpartum Women in Nepal

Author

Listed:
  • Sushma Rajbanshi

    (Women’s Health Development Unit, School of Medical Sciences, Health Campus, Universiti Sains Malaysia, Kelantan 16150, Malaysia)

  • Mohd Noor Norhayati

    (Department of Family Medicine, School of Medical Sciences, Health Campus, Universiti Sains Malaysia, Kelantan 16150, Malaysia)

  • Nik Hussain Nik Hazlina

    (Women’s Health Development Unit, School of Medical Sciences, Health Campus, Universiti Sains Malaysia, Kelantan 16150, Malaysia)

Abstract

Patient complaints and dissatisfaction should be taken seriously and used as an opportunity to provide acceptable services. Mounting evidence shows that the perception of the quality of healthcare services impacts health-seeking behaviors. This study explores the perceptions of good-quality antenatal and birthing services among postpartum women. A qualitative study using phenomenological inquiry was conducted in the Morang district, Nepal. The study participants were postpartum women with at least one high-risk factor who refused the referral hospital’s birth advice. A total of 14 women were purposively selected and interviewed in-depth. NVivo 12 Plus software was used for systematic coding, and thematic analysis was performed manually. Three themes emerged: (i) women’s opinions and satisfactory factors of health services, (ii) expectations of the health facility and staff, and (iii) a lack of suggestions to improve the quality of care. Women did not have many expectations from the healthcare facility or the healthcare providers and could not express what good quality of care meant for them. Women from low socioeconomic status and marginalized ethnicities lack knowledge of their basic reproductive rights. These women judge the quality of care in terms of staff interpersonal behavior and personal experiences. Women will not demand quality services if they lack an understanding of their basic health rights.

Suggested Citation

  • Sushma Rajbanshi & Mohd Noor Norhayati & Nik Hussain Nik Hazlina, 2021. "Perceptions of Good-Quality Antenatal Care and Birthing Services among Postpartum Women in Nepal," IJERPH, MDPI, vol. 18(13), pages 1-13, June.
  • Handle: RePEc:gam:jijerp:v:18:y:2021:i:13:p:6876-:d:582965
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/1660-4601/18/13/6876/pdf
    Download Restriction: no

    File URL: https://www.mdpi.com/1660-4601/18/13/6876/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Thaddeus, Sereen & Maine, Deborah, 1994. "Too far to walk: Maternal mortality in context," Social Science & Medicine, Elsevier, vol. 38(8), pages 1091-1110, April.
    2. Kenneth Finlayson & Soo Downe, 2013. "Why Do Women Not Use Antenatal Services in Low- and Middle-Income Countries? A Meta-Synthesis of Qualitative Studies," PLOS Medicine, Public Library of Science, vol. 10(1), pages 1-12, January.
    3. Andaleeb, Syed Saad, 2001. "Service quality perceptions and patient satisfaction: a study of hospitals in a developing country," Social Science & Medicine, Elsevier, vol. 52(9), pages 1359-1370, May.
    4. Kruk, M.E. & Paczkowski, M. & Mbaruku, G. & De Pinho, H. & Galea, S., 2009. "Women's preferences for place of delivery in rural Tanzania: A population-based discrete choice experiment," American Journal of Public Health, American Public Health Association, vol. 99(9), pages 1666-1672.
    5. Duong, Dat V & Binns, Colin W & Lee, Andy H, 2004. "Utilization of delivery services at the primary health care level in rural Vietnam," Social Science & Medicine, Elsevier, vol. 59(12), pages 2585-2595, December.
    6. Sushma Rajbanshi & Mohd Noor Norhayati & Nik Hussain Nik Hazlina, 2021. "A Qualitative Study to Explore the Barriers for Nonadherence to Referral to Hospital Births by Women with High-Risk Pregnancies in Nepal," IJERPH, MDPI, vol. 18(11), pages 1-14, May.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Van Rijsbergen, Bart & D’Exelle, Ben, 2013. "Delivery Care in Tanzania: A Comparative Analysis of Use and Preferences," World Development, Elsevier, vol. 43(C), pages 276-287.
    2. Jobiba Chinkhumba & Manuela De Allegri & Jacob Mazalale & Stephan Brenner & Don Mathanga & Adamson S Muula & Bjarne Robberstad, 2017. "Household costs and time to seek care for pregnancy related complications: The role of results-based financing," PLOS ONE, Public Library of Science, vol. 12(9), pages 1-18, September.
    3. Sushma Rajbanshi & Mohd Noor Norhayati & Nik Hussain Nik Hazlina, 2021. "A Qualitative Study to Explore the Barriers for Nonadherence to Referral to Hospital Births by Women with High-Risk Pregnancies in Nepal," IJERPH, MDPI, vol. 18(11), pages 1-14, May.
    4. Patience A Afulani, 2015. "Rural/Urban and Socioeconomic Differentials in Quality of Antenatal Care in Ghana," PLOS ONE, Public Library of Science, vol. 10(2), pages 1-28, February.
    5. Halvorsen, Thomas & Munthali, Alister & Braathen, Stine Hellum & Rød, Jan Ketil & Eide, Arne Henning, 2021. "Using locational data in a novel mixed-methods sequence design: Identifying critical health care barriers for people with disabilities in Malawi," Social Science & Medicine, Elsevier, vol. 283(C).
    6. Gayen, Kaberi & Raeside, Robert, 2007. "Social networks, normative influence and health delivery in rural Bangladesh," Social Science & Medicine, Elsevier, vol. 65(5), pages 900-914, September.
    7. Sanni Yaya & Ghose Bishwajit & Michael Ekholuenetale & Vaibhav Shah & Bernard Kadio & Ogochukwu Udenigwe, 2017. "Timing and adequate attendance of antenatal care visits among women in Ethiopia," PLOS ONE, Public Library of Science, vol. 12(9), pages 1-16, September.
    8. Lídia Farré, 2013. "The Role of Men in the Economic and Social Development of Women: Implications for Gender Equality," The World Bank Research Observer, World Bank, vol. 28(1), pages 22-51, February.
    9. Herwansyah Herwansyah & Katarzyna Czabanowska & Stavroula Kalaitzi & Peter Schröder-Bäck, 2022. "Exploring the Influence of Sociodemographic Characteristics on the Utilization of Maternal Health Services: A Study on Community Health Centers Setting in Province of Jambi, Indonesia," IJERPH, MDPI, vol. 19(14), pages 1-13, July.
    10. Won Ju Hwang & Yeon Mi Park, 2019. "Factors Influencing the Accessibility of Maternal Health Service in Cambodia," IJERPH, MDPI, vol. 16(16), pages 1-10, August.
    11. Kusuma, Dian & Cohen, Jessica & McConnell, Margaret & Berman, Peter, 2016. "Can cash transfers improve determinants of maternal mortality? Evidence from the household and community programs in Indonesia," Social Science & Medicine, Elsevier, vol. 163(C), pages 10-20.
    12. Runtang Meng & Jingjing Li & Yunquan Zhang & Yong Yu & Yi Luo & Xiaohan Liu & Yanxia Zhao & Yuantao Hao & Ying Hu & Chuanhua Yu, 2018. "Evaluation of Patient and Medical Staff Satisfaction regarding Healthcare Services in Wuhan Public Hospitals," IJERPH, MDPI, vol. 15(4), pages 1-17, April.
    13. Ariff Syah Juhari & Muhammad Awais Bhatti & Shishi Kumar Piaralal, 2016. "Service Quality and Customer Loyalty in Malaysian Islamic Insurance Sector Exploring the mediating effects of Customer Satisfaction," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 6(3), pages 17-36, March.
    14. Miho Sato & Deogratias Maufi & Upendo John Mwingira & Melkidezek T Leshabari & Mayumi Ohnishi & Sumihisa Honda, 2017. "Measuring three aspects of motivation among health workers at primary level health facilities in rural Tanzania," PLOS ONE, Public Library of Science, vol. 12(5), pages 1-17, May.
    15. Hayat Belaid & Ahmed bouchenafa & Abd Elkader Barich & Karima Maazouzi, 2014. "The Quality of Health Services in Bechar Public Hospital Institution," Proceedings of International Academic Conferences 0101005, International Institute of Social and Economic Sciences.
    16. Edmonds, Joyce K. & Hruschka, Daniel & Bernard, H. Russell & Sibley, Lynn, 2012. "Women’s social networks and birth attendant decisions: Application of the Network-Episode Model," Social Science & Medicine, Elsevier, vol. 74(3), pages 452-459.
    17. Bereket Yakob & Busisiwe Purity Ncama, 2016. "Correlates of perceived access and implications for health system strengthening – lessons from HIV/AIDS treatment and care services in Ethiopia," PLOS ONE, Public Library of Science, vol. 11(8), pages 1-19, August.
    18. Weitzman, Abigail, 2017. "The effects of women's education on maternal health: Evidence from Peru," Social Science & Medicine, Elsevier, vol. 180(C), pages 1-9.
    19. Margit Steinholt & Sam Ol Ha & Chandy Houy & Jon Øyvind Odland & Maria Lisa Odland, 2019. "An Increased Risk of Stunting among Newborns in Poorer Rural Settings: A Cross-Sectional Pilot Study among Pregnant Women at Selected Sites in Rural Cambodia," IJERPH, MDPI, vol. 16(21), pages 1-12, October.
    20. Itismita Mohanty & Tesfaye Alemayehu Gebremedhin, 2018. "Maternal autonomy and birth registration in India: Who gets counted?," PLOS ONE, Public Library of Science, vol. 13(3), pages 1-19, March.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jijerp:v:18:y:2021:i:13:p:6876-:d:582965. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.