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How do you Manage a Flexible Firm? The Total Quality Model

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  • Stephen Hill

    (Department of Sociology London School of Economics Houghton Street LONDON WC2A 2AE)

Abstract

The introduction of modern principles of quality management among American and British companies in response to changing product markets and Japanese competition has significant implications for labour, management and the firm. Investigation of different applications of these principles shows that the `flexibilization' of management and company organization in order to increase entrepreneurial behaviour is a vital and hitherto neglected component of economic restructuring. Quality management also has a workforce dimension, but this is less important for the analysis of contemporary developments.

Suggested Citation

  • Stephen Hill, 1991. "How do you Manage a Flexible Firm? The Total Quality Model," Work, Employment & Society, British Sociological Association, vol. 5(3), pages 397-415, September.
    • Handle: RePEc:sae:woemps:v:5:y:1991:i:3:p:397-415
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    Cited by:

    1. Stephen Hill, 1991. "Why Quality Circles Failed but Total Quality Management Might Succeed," British Journal of Industrial Relations, London School of Economics, vol. 29(4), pages 541-568, December.
    2. Zahirul Hoque & Manzurul Alam, 1999. "TQM adoption, institutionalism and changes in management accounting systems: a case study," Accounting and Business Research, Taylor & Francis Journals, vol. 29(3), pages 199-210.

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