The back office goes global: exploring connections and contradictions in shared service centres
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- Knol, Arjan & Janssen, Marijn & Sol, Henk, 2014. "A taxonomy of management challenges for developing shared services arrangements," European Management Journal, Elsevier, vol. 32(1), pages 91-103.
- Scholarios, Dora & Taylor, Philip, 2014. "‘Decommissioned vessels’ — performance management and older workers in technologically-intensive service work," Technological Forecasting and Social Change, Elsevier, vol. 89(C), pages 333-342.
- Maarten Goos & Melanie Arntz & Ulrich Zierahn & Terry Gregory & Stephanie Carretero Gomez & Ignacio Gonzalez Vazquez & Koen Jonkers, 2019. "The Impact of Technological Innovation on the Future of Work," JRC Working Papers on Labour, Education and Technology 2019-03, Joint Research Centre.
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Keywords
ICTs; location; offshoring; outsourcing; service work; shared services; standardization;All these keywords.
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