Female Emotional Labour in Turkish Call Centres: Smiling Voices Despite Low Job Satisfaction
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DOI: 10.1177/1360780418811970
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References listed on IDEAS
- Yeşim Arat, 2010. "Religion, Politics and Gender Equality in Turkey: implications of a democratic paradox?," Third World Quarterly, Taylor & Francis Journals, vol. 31(6), pages 869-884.
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- Karen Dale, 2012. "The Employee as ‘Dish of the Day’: The Ethics of the Consuming/Consumed Self in Human Resource Management," Journal of Business Ethics, Springer, vol. 111(1), pages 13-24, November.
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Keywords
call centres; emotional labour; gender;All these keywords.
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