Rising to the Challenge
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DOI: 10.1177/2158244015590163
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Cited by:
- Teng Iat Loi & Zhiyu Feng & Kristine M. Kuhn & Thomas M. Tripp, 2022. "When and How Underdog Expectations Promote Cheating Behavior: The Roles of Need Fulfillment and General Self-efficacy," Journal of Business Ethics, Springer, vol. 181(2), pages 375-395, November.
- Yuechao Du & Zhongming Wang, 2021. "How Does Emotional Labor Influence Voice Behavior? The Roles of Work Engagement and Perceived Organizational Support," Sustainability, MDPI, vol. 13(19), pages 1-14, September.
- Chung-Jen Wang & Kuan-Ju Tseng, 2019. "Effects of Selected Positive Resources on Hospitality Service Quality: The Mediating Role of Work Engagement," Sustainability, MDPI, vol. 11(8), pages 1-17, April.
- Gong, Taeshik & Park, JungKun & Hyun, Hyowon, 2020. "Customer response toward employees’ emotional labor in service industry settings," Journal of Retailing and Consumer Services, Elsevier, vol. 52(C).
- Walsh, Gianfranco, 2019. "Service employees’ naturally felt emotions: Do they matter?," European Management Journal, Elsevier, vol. 37(1), pages 78-85.
- Sunhee Kim & Jaesun Wang, 2018. "The Role of Job Demands–Resources (JDR) between Service Workers’ Emotional Labor and Burnout: New Directions for Labor Policy at Local Government," IJERPH, MDPI, vol. 15(12), pages 1-31, December.
- Lin, Katrina Jia & Ilies, Remus & Pluut, Helen & Pan, Su-Ying, 2017. "You are a helpful co-worker, but do you support your spouse? A resource-based work-family model of helping and support provision," Organizational Behavior and Human Decision Processes, Elsevier, vol. 138(C), pages 45-58.
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Keywords
process-based; research writing; phases; reflective practices;All these keywords.
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