IDEAS home Printed from https://ideas.repec.org/a/sae/sagope/v13y2023i4p21582440231217731.html
   My bibliography  Save this article

Consequence of Resistance to Change on AI Readiness: Mediating–Moderating Role of Task-oriented Leadership and High-Performance Work System in the Hospitality Sector

Author

Listed:
  • Cai Li
  • Sheikh Farhan Ashraf
  • Saba Amin
  • Muhammad Nabeel Safdar

Abstract

In the modern era of the fourth industrial revolution, where collaborative systems are the real innovation, people are still not prepared for the results of the third revolution, namely, artificial intelligence readiness (AIR). Hence, people didn’t have enough time to adapt to the change. This paper aimed to explore the impact of resistance to change on artificial intelligence readiness and also explores the mediating role of task-oriented leadership, moderating role of high-performance work system. The study employs a quantitative research design and collects data of 450 working employees from hospitality sector of Pakistan. SmartPLS is used to analyze structural equation modeling (SEM) to through mixed-methods approach. The study findings are consistent with the proposed study hypotheses that resistance to change has positively impacts RI readiness and task-oriented leadership. Furthermore, the findings also elaborate the mediation of task-oriented leadership between latent constructs and moderating role of high-performance work system between resistance to change and task-oriented leadership. The study concluded that the hospitality sector should focus on developing task-oriented leadership and high-performance work systems to overcome resistance to change and increase its AI readiness.

Suggested Citation

  • Cai Li & Sheikh Farhan Ashraf & Saba Amin & Muhammad Nabeel Safdar, 2023. "Consequence of Resistance to Change on AI Readiness: Mediating–Moderating Role of Task-oriented Leadership and High-Performance Work System in the Hospitality Sector," SAGE Open, , vol. 13(4), pages 21582440231, December.
    • Handle: RePEc:sae:sagope:v:13:y:2023:i:4:p:21582440231217731
    DOI: 10.1177/21582440231217731
    as

    Download full text from publisher

    File URL: https://journals.sagepub.com/doi/10.1177/21582440231217731
    Download Restriction: no
    File URL: https://libkey.io/10.1177/21582440231217731?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Babu George & Ontario Wooden, 2023. "Managing the Strategic Transformation of Higher Education through Artificial Intelligence," Administrative Sciences, MDPI, vol. 13(9), pages 1-20, August.
    2. Rentao Miao & Yi Cao, 2019. "High-Performance Work System, Work Well-Being, and Employee Creativity: Cross-Level Moderating Role of Transformational Leadership," IJERPH, MDPI, vol. 16(9), pages 1-24, May.
    3. Hamid Mahmood Gelaidan & Abdullah Al-Swidi & Hashed Ahmed Mabkhot, 2018. "Employee Readiness for Change in Public Higher Education Institutions: Examining the Joint Effect of Leadership Behavior and Emotional Intelligence," International Journal of Public Administration, Taylor & Francis Journals, vol. 41(2), pages 150-158, January.
    4. Serhan Abdullah Alshammari & Anis Ur Rehman & Saleh Abdullah Alreshoodi & Mohammed Abdul Rab, 2023. "How entrepreneurial competencies influence the leadership style: A study of Saudi female entrepreneurs," Cogent Business & Management, Taylor & Francis Journals, vol. 10(2), pages 2202025-220, December.
    5. Warrick, D.D., 2023. "Revisiting resistance to change and how to manage it: What has been learned and what organizations need to do," Business Horizons, Elsevier, vol. 66(4), pages 433-441.
    6. Aleem Ahmad Qader & Jingwei Zhang & Sheikh Farhan Ashraf & Nausheen Syed & Khaoula Omhand & Mehrab Nazir, 2022. "Capabilities and Opportunities: Linking Knowledge Management Practices of Textile-Based SMEs on Sustainable Entrepreneurship and Organizational Performance in China," Sustainability, MDPI, vol. 14(4), pages 1-26, February.
    7. Sarstedt, Marko & Hair, Joseph F. & Cheah, Jun-Hwa & Becker, Jan-Michael & Ringle, Christian M., 2019. "How to specify, estimate, and validate higher-order constructs in PLS-SEM," Australasian marketing journal, Elsevier, vol. 27(3), pages 197-211.
    8. Weber, Ellen & Büttgen, Marion & Bartsch, Silke, 2022. "How to take employees on the digital transformation journey: An experimental study on complementary leadership behaviors in managing organizational change," Journal of Business Research, Elsevier, vol. 143(C), pages 225-238.
    9. Pumplun, Luisa & Tauchert, Christoph & Heidt, Margareta, 2019. "A New Organizational Chassis for Artificial Intelligence - Exploring Organizational Readiness Factors," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 112582, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    10. Ingrid R. Epezagne Assamala & Wenyuan Li & Sheikh Farhan Ashraf & Nausheen Syed & He Di & Mehrab Nazir, 2022. "Mediation-Moderation Model: An Empirical Examination of Sustainable Women Entrepreneurial Performance towards Agricultural SMEs in Ivory Coast," Sustainability, MDPI, vol. 14(10), pages 1-21, May.
    11. George Amoako & Paul Omari & Desmond K. Kumi & George Cudjoe Agbemabiase & George Asamoah, 2021. "Conceptual Framework—Artificial Intelligence and Better Entrepreneurial Decision-Making: The Influence of Customer Preference, Industry Benchmark, and Employee Involvement in an Emerging Market," JRFM, MDPI, vol. 14(12), pages 1-20, December.
    12. Hazem Ahmed Khairy & Asier Baquero & Bassam Samir Al-Romeedy, 2023. "The Effect of Transactional Leadership on Organizational Agility in Tourism and Hospitality Businesses: The Mediating Roles of Organizational Trust and Ambidexterity," Sustainability, MDPI, vol. 15(19), pages 1-21, September.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Jiatong Yu & Jiajue Wang & Taesoo Moon, 2022. "Influence of Digital Transformation Capability on Operational Performance," Sustainability, MDPI, vol. 14(13), pages 1-20, June.
    2. Carlos Bazan, 2022. "Effect of the University’s Environment and Support System on Subjective Social Norms as Precursor of the Entrepreneurial Intention of Students," SAGE Open, , vol. 12(4), pages 21582440221, October.
    3. Zhikun Ding & Xinyue Huang & Xinrui Wang & Qiaohui Chen & Jiasheng Zhang & Zezhou Wu, 2024. "Investigating the Determinants of Construction Stakeholders’ Intention to Use Construction and Demolition Waste Recycling Products Based on the S-O-R Model in China," Sustainability, MDPI, vol. 16(6), pages 1-17, March.
    4. Tarcia Camily Cavalcante Quezado & Nuno Fortes & William Quezado Figueiredo Cavalcante, 2022. "The Influence of Corporate Social Responsibility and Business Ethics on Brand Fidelity: The Importance of Brand Love and Brand Attitude," Sustainability, MDPI, vol. 14(5), pages 1-20, March.
    5. Luther Yuong Qai Chong & Thien Sang Lim, 2022. "Pull and Push Factors of Data Analytics Adoption and Its Mediating Role on Operational Performance," Sustainability, MDPI, vol. 14(12), pages 1-19, June.
    6. Meena Madhavan & Mohammed Ali Sharafuddin & Thanapong Chaichana, 2022. "Impact of Business Model Innovation on Sustainable Performance of Processed Marine Food Product SMEs in Thailand—A PLS-SEM Approach," Sustainability, MDPI, vol. 14(15), pages 1-33, August.
    7. David Giauque & Frédéric Cornu & Karine Renard & Yves Emery, 2023. "Opportunity to Use New Ways of Working: Do Sectors and Organizational Characteristics Shape Employee Perceptions?," Sustainability, MDPI, vol. 15(14), pages 1-21, July.
    8. Lluc Vila-Boix & Alicia Blanco-González & Giorgia Miotto & Felipe Hernández-Perlines, 2024. "The impact of social media advertising on brand’ legitimacy," International Entrepreneurship and Management Journal, Springer, vol. 20(3), pages 2115-2138, September.
    9. Nik Masdek Nik Rozana & Wong Kelly Kai Seng & Mohd Nawi Nolila & Sharifuddin Juwaidah & Wong Wang Li, 2023. "Antecedents of sustainable food waste management behaviour: Empirical evidence from urban households in Malaysia," Management & Marketing, Sciendo, vol. 18(1), pages 53-77, March.
    10. Leonel Prieto & Md Farid Talukder, 2023. "Resilient Agility: A Necessary Condition for Employee and Organizational Sustainability," Sustainability, MDPI, vol. 15(2), pages 1-24, January.
    11. Cheah, Jun-Hwa & Lim, Xin-Jean & Ting, Hiram & Liu, Yide & Quach, Sara, 2022. "Are privacy concerns still relevant? Revisiting consumer behaviour in omnichannel retailing," Journal of Retailing and Consumer Services, Elsevier, vol. 65(C).
    12. Henky Lesmana & Sugiarto Sugiarto & Christiana Yosevina & Handyanto Widjojo, 2022. "A Competitive Advantage Model for Indonesia’s Sustainable Tourism Destinations from Supply and Demand Side Perspectives," Sustainability, MDPI, vol. 14(24), pages 1-31, December.
    13. Chien-Chi Lin & Chih-Ming Dong, 2023. "Exploring Consumers’ Purchase Intention on Energy-Efficient Home Appliances: Integrating the Theory of Planned Behavior, Perceived Value Theory, and Environmental Awareness," Energies, MDPI, vol. 16(6), pages 1-16, March.
    14. Thanh Tung Ha & Thanh Chuong Nguyen & Sy Sua Tu & Minh Hieu Nguyen, 2023. "Investigation of Influential Factors of Intention to Adopt Electric Vehicles for Motorcyclists in Vietnam," Sustainability, MDPI, vol. 15(11), pages 1-16, May.
    15. Khalid Rasheed Memon & Say Keat Ooi & Heesup Han, 2024. "Responsible innovation and corporate sustainability performance: A structural equation modeling‐neural network approach," Business Strategy and the Environment, Wiley Blackwell, vol. 33(4), pages 2712-2730, May.
    16. Adamantia Pateli & Naoum Mylonas & Aggeliki Spyrou, 2020. "Organizational Adoption of Social Media in the Hospitality Industry: An Integrated Approach Based on DIT and TOE Frameworks," Sustainability, MDPI, vol. 12(17), pages 1-20, September.
    17. Naman Sreen & Swetarupa Chatterjee & Seema Bhardwaj & Asmita Chitnis, 2023. "Reasons and intuitions: extending behavioural reasoning theory to determine green purchase behavior," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 20(2), pages 447-475, June.
    18. Liu He & Hamedi Bin Mohd Adnan & Ali Fauzi & Muhamad Shamsul Ibrahim, 2024. "The effect of social media engagement on social integration of elderly migrants in China: the mechanism of perceived social support and psychological resilience," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-17, December.
    19. Alisher Khamdamov & Zhiwei Tang & Muhammad Ali Hussain, 2023. "Unpacking Parallel Mediation Processes between Green HRM Practices and Sustainable Environmental Performance: Evidence from Uzbekistan," Sustainability, MDPI, vol. 15(2), pages 1-18, January.
    20. Cai Li & Majid Murad & Sheikh Farhan Ashraf, 2023. "The Influence of Women’s Green Entrepreneurial Intention on Green Entrepreneurial Behavior through University and Social Support," Sustainability, MDPI, vol. 15(13), pages 1-17, June.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sae:sagope:v:13:y:2023:i:4:p:21582440231217731. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: SAGE Publications (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.