IDEAS home Printed from https://ideas.repec.org/a/sae/sagope/v13y2023i4p21582440231205169.html
   My bibliography  Save this article

Media Credibility and Re-use Intention for Information Seeking in Crisis: A Case of Cross-Platform Media Complementary Effect in Covid-19 Pandemic in Vietnam

Author

Listed:
  • Doan Viet Phuong Nguyen
  • Thanh-Binh Phung

Abstract

The relationship among different media types is a long and exciting subject for researchers. It can not be denied that the rise of online media has contributed to the decline of traditional media consumption. Despite their conflict, traditional media can take full advantage of social media’s user base for their benefit. At one point in this relationship, the Covid-19 pandemic occurred as a massive event that changed the world beginning in 2020. In the new situation, people’s emotions, information seeking motivation, and intention change, ultimately affecting their choice of mediums to acquire information. The study found differences in people’s emotions, motivation, and medium’s re-use intention during the Covid-19 outbreaks and after they were controlled. Furthermore, the results illustrate that one medium’s re-use intention is affected by its credibility and other medium’s credibility and re-use intention. These impacts could signify the complementary effect in a multiplatform context.

Suggested Citation

  • Doan Viet Phuong Nguyen & Thanh-Binh Phung, 2023. "Media Credibility and Re-use Intention for Information Seeking in Crisis: A Case of Cross-Platform Media Complementary Effect in Covid-19 Pandemic in Vietnam," SAGE Open, , vol. 13(4), pages 21582440231, November.
    • Handle: RePEc:sae:sagope:v:13:y:2023:i:4:p:21582440231205169
    DOI: 10.1177/21582440231205169
    as

    Download full text from publisher

    File URL: https://journals.sagepub.com/doi/10.1177/21582440231205169
    Download Restriction: no
    File URL: https://libkey.io/10.1177/21582440231205169?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Viet-Phuong La & Thanh-Hang Pham & Manh-Toan Ho & Minh-Hoang Nguyen & Khanh-Linh P. Nguyen & Thu-Trang Vuong & Hong-Kong T. Nguyen & Trung Tran & Quy Khuc & Manh-Tung Ho & Quan-Hoang Vuong, 2020. "Policy Response, Social Media and Science Journalism for the Sustainability of the Public Health System Amid the COVID-19 Outbreak: The Vietnam Lessons," Sustainability, MDPI, vol. 12(7), pages 1-27, April.
    2. Barbara K. Kaye & Thomas J. Johnson, 2003. "From here to obscurity?: Media substitution theory and traditional media in an on‐line world," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 54(3), pages 260-273, February.
    3. Oberiri Destiny Apuke & Bahiyah Omar, 2021. "Television News Coverage of COVID-19 Pandemic in Nigeria: Missed Opportunities to Promote Health Due to Ownership and Politics," SAGE Open, , vol. 11(3), pages 21582440211, July.
    4. Huy Van Nguyen & Minh Van Hoang & An Thi Minh Dao & Hoa L. Nguyen & Tien Van Nguyen & Phuong The Nguyen & Long Quynh Khuong & Phuong Mai Le & Stuart Gilmour, 2020. "An adaptive model of health system organization and responses helped Vietnam to successfully halt the Covid‐19 pandemic: What lessons can be learned from a resource‐constrained country," International Journal of Health Planning and Management, Wiley Blackwell, vol. 35(5), pages 988-992, September.
    5. Hani Al-Dmour & Ra’ed Masa’deh & Amer Salman & Rand Al-Dmour & Mohammad Abuhashesh, 2022. "The Role of Mass Media Interventions on Promoting Public Health Knowledge and Behavioral Social Change Against COVID-19 Pandemic in Jordan," SAGE Open, , vol. 12(1), pages 21582440221, March.
    6. Fazal ur Rehman & Basheer M. Al-Ghazali, 2022. "Evaluating the Influence of Social Advertising, Individual Factors, and Brand Image on the Buying Behavior toward Fashion Clothing Brands," SAGE Open, , vol. 12(1), pages 21582440221, March.
    7. Park, Hyun Jung & Lin, Li Min, 2020. "The effects of match-ups on the consumer attitudes toward internet celebrities and their live streaming contents in the context of product endorsement," Journal of Retailing and Consumer Services, Elsevier, vol. 52(C).
    8. Gil Appel & Lauren Grewal & Rhonda Hadi & Andrew T. Stephen, 2020. "The future of social media in marketing," Journal of the Academy of Marketing Science, Springer, vol. 48(1), pages 79-95, January.
    9. Do Giang Nguyen & Minh-Tri Ha, 2022. "What Makes Users Continue to Want to Use the Digital Platform? Evidence From the Ride-Hailing Service Platform in Vietnam," SAGE Open, , vol. 12(1), pages 21582440211, January.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Ling, Gabriel Hoh Teck & Suhud, Nur Amiera binti Md & Leng, Pau Chung & Yeo, Lee Bak & Cheng, Chin Tiong & Ahmad, Mohd Hamdan Haji & Matusin, AK Mohd Rafiq AK, 2021. "Factors Influencing Asia-Pacific Countries’ Success Level in Curbing COVID-19: A Review Using a Social–Ecological System (SES) Framework," SocArXiv b9f2w, Center for Open Science.
    2. Nuria Huete-Alcocer & Miguel Ángel Valero-Tévar, 2021. "Impact of Information Sources on Promoting Tourism in a Rural Region: The Case of the Roman Villa of Noheda," Sustainability, MDPI, vol. 13(14), pages 1-23, July.
    3. Rand Al-Dmour & Ola H. Alkhatib & Hani Al-Dmour & Eatedal Basheer Amin, 2023. "The Influence of Social Marketing Drives on Brand Loyalty via the Customer Satisfaction as a Mediating Factor in Travel and Tourism Offices," SAGE Open, , vol. 13(2), pages 21582440231, June.
    4. Hiranya Dissanayake & D.B.P.H. Dissabandara & K.L.W. Perera & A.R. Ajward, 2023. "Bibliometric analysis on the Covid-19 impact on corporate sustainability," Journal of Financial Studies, Institute of Financial Studies, vol. 14(8), pages 57-71, June.
    5. Hai-Anh H. Dang & Cuong Viet Nguyen, 2024. "Agricultural Production as a Coping Strategy during the Covid-19 Pandemic? Evidence from Rural Viet Nam," Working Papers DP-2023-23, Economic Research Institute for ASEAN and East Asia (ERIA).
    6. Qayyum, Abdul & Jamil, Raja Ahmed & Shah, Adnan Muhammad & Lee, KangYoon, 2023. "Inclusive advertising featuring disability on instagram: Effect on consumer well-being, brand engagement, and purchase intention," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).
    7. Thi Bich Thuy Dao & Van Quy Khuc & Manh Cuong Dong & Thuy Linh Cao, 2023. "How Does Foreign Direct Investment Drive Employment Growth in Vietnam’s Formal Economy?," Economies, MDPI, vol. 11(11), pages 1-15, October.
    8. Dang, Hai-Anh H & Giang, Long T., 2020. "Turning Vietnam's COVID-19 Success into Economic Recovery: A Job-Focused Analysis of Individual Assessments on Their Finance and the Economy," IZA Discussion Papers 13315, Institute of Labor Economics (IZA).
    9. Abdulwahed Nasser M Alharkan & Edyta Wolny-Abouelwafa & Ashwaq Althowibi & Hana Khalid Alhumaid & Amera Alharbi & Haifa Alghamdi & Shahla Abu Zahra, 2024. "Exploring EFL Teachers’ Perspectives on the Role of Social Media for Building Trust in the Workplace," World Journal of English Language, Sciedu Press, vol. 14(6), pages 405-405, November.
    10. Trung Tran & Manh-Toan Ho & Thanh-Hang Pham & Minh-Hoang Nguyen & Khanh-Linh P. Nguyen & Thu-Trang Vuong & Thanh-Huyen T. Nguyen & Thanh-Dung Nguyen & Thi-Linh Nguyen & Quy Khuc & Viet-Phuong La & Qua, 2020. "How Digital Natives Learn and Thrive in the Digital Age: Evidence from an Emerging Economy," Sustainability, MDPI, vol. 12(9), pages 1-24, May.
    11. repec:jtr:journl:v:4:y:2012:i:1:p:12-37 is not listed on IDEAS
    12. Deli Yuan & Muhammad Khalilur Rahman & Md. Abu Issa Gazi & Md. Atikur Rahaman & Mohammad Mainul Hossain & Shaharin Akter, 2021. "Analyzing of User Attitudes Toward Intention to Use Social Media for Learning," SAGE Open, , vol. 11(4), pages 21582440211, November.
    13. Fazal Ur Rehman & Basheer M. Al-Ghazali & Adel Ghaleb Haddad & Ehab Abdullatif Qahwash & M. Sadiq Sohail, 2023. "Exploring the Reverse Relationship between Circular Economy Innovation and Digital Sustainability—The Dual Mediation of Government Incentives," Sustainability, MDPI, vol. 15(6), pages 1-21, March.
    14. Manh-Toan Ho & Ngoc-Thang B. Le & Manh-Tung Ho & Quan-Hoang Vuong, 2022. "A bibliometric review on development economics research in Vietnam from 2008 to 2020," Quality & Quantity: International Journal of Methodology, Springer, vol. 56(5), pages 2939-2969, October.
    15. He, Yuanqiong & Zhou, Qi & Canfield, Jessica & Yuan, Hong, 2024. "Not all friends are created equal: The effect of friendship type on performance of shared native ads on social media," Journal of Business Research, Elsevier, vol. 183(C).
    16. Raza, Ali & Ishaq, Muhammad Ishtiaq & Khan, Ayesha & Ahmad, Rehan & Haj Salem, Narjes, 2023. "How fashion cewebrity influences customer engagement behavior in emerging economy? Social network influence as moderator," Journal of Retailing and Consumer Services, Elsevier, vol. 74(C).
    17. Fraccastoro, Sara & Gabrielsson, Mika & Pullins, Ellen Bolman, 2021. "The integrated use of social media, digital, and traditional communication tools in the B2B sales process of international SMEs," International Business Review, Elsevier, vol. 30(4).
    18. Agnieszka Izabela Baruk & Mateusz Grzesiak, 2020. "Cooperation between Final Purchasers and Offerors in the Online and Offline Environments vs. the Benefits Derived by Active Purchasers," Sustainability, MDPI, vol. 12(24), pages 1-23, December.
    19. Khawaja Khalid Mehmood1 & Nadeem Ahmed Sheikh & Farkhandah Batool, 2020. "Enhancing Organizational Performance through Social Media use and Knowledge Management," IBT Journal of Business Studies (JBS), Ilma University, Faculty of Management Science, vol. 16(1), pages 193-210.
    20. Deng, Fengyi & Jiang, Xia, 2023. "Effects of human versus virtual human influencers on the appearance anxiety of social media users," Journal of Retailing and Consumer Services, Elsevier, vol. 71(C).
    21. Nadine Lindstädt & Oliver Budzinski, 2011. "Newspaper vs. Online Advertising – Is There a Niche for Newspapers in Modern Advertising Markets?," Working Papers 113/11, University of Southern Denmark, Department of Sociology, Environmental and Business Economics.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sae:sagope:v:13:y:2023:i:4:p:21582440231205169. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: SAGE Publications (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.