IDEAS home Printed from https://ideas.repec.org/a/sae/sagope/v12y2022i3p21582440221113829.html
   My bibliography  Save this article

Quality Management Practices and Inter-Organizational Project Performance: Moderating Effects of Inter-Organizational Communication, Relationship, and Process Conflicts in Healthcare

Author

Listed:
  • Syed Asim Shah
  • Muhammad Ali Asif
  • Muhammad Haroon Shoukat
  • Sema Polatci
  • Shafique Ur Rehman

Abstract

The purpose of this study is to empirically examine the relationship between quality management practices (QMP) and inter-organizational project performance (IPP), as well as the moderating effects of inter-organizational communication (ICOM), relationship, and process conflicts in Pakistan’s-government healthcare organizations (NGOs) and public healthcare organizations. We developed a hypothetical model based on contingency theory. Using a self-administered questionnaire, the empirical data was collected from 296 respondents from NGOs and public healthcare in Pakistan between March and November 2019. SmartPLS 3.3.9 was used to apply structural equation modeling (SEM). The findings show that QMP significantly impacts IPP in healthcare inter-organizational collaborative projects. ICOM and process conflict significantly moderate the impact of QMP on IPP. In contrast, relationship conflict does not affect IPP. This study has practical implications for healthcare NGOs and public healthcare organizations that want to improve the performance of their projects by implementing QMP in their projects. This study added to the total quality management literature by clearly understanding QMP and its relationship to IPP.

Suggested Citation

  • Syed Asim Shah & Muhammad Ali Asif & Muhammad Haroon Shoukat & Sema Polatci & Shafique Ur Rehman, 2022. "Quality Management Practices and Inter-Organizational Project Performance: Moderating Effects of Inter-Organizational Communication, Relationship, and Process Conflicts in Healthcare," SAGE Open, , vol. 12(3), pages 21582440221, July.
    • Handle: RePEc:sae:sagope:v:12:y:2022:i:3:p:21582440221113829
    DOI: 10.1177/21582440221113829
    as

    Download full text from publisher

    File URL: https://journals.sagepub.com/doi/10.1177/21582440221113829
    Download Restriction: no
    File URL: https://libkey.io/10.1177/21582440221113829?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Gnizy, Itzhak & Cadogan, John W. & Oliveira, João S. & Nizam, Asmat, 2017. "The empirical link between export dispersion and export performance: A contingency-based approach," International Business Review, Elsevier, vol. 26(2), pages 239-249.
    2. Hair, Joe F. & Howard, Matt C. & Nitzl, Christian, 2020. "Assessing measurement model quality in PLS-SEM using confirmatory composite analysis," Journal of Business Research, Elsevier, vol. 109(C), pages 101-110.
    3. Cherng-Yee Jong & Adriel K. S. Sim & Tek Yew Lew, 2019. "The relationship between TQM and project performance: Empirical evidence from Malaysian construction industry," Cogent Business & Management, Taylor & Francis Journals, vol. 6(1), pages 1568655-156, January.
    4. Haim Hilman & Gamal Abdualmajed Ali & Abdullahi Hassan Gorondutse, 2019. "The relationship between TQM and SMEs’ performance," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 69(1), pages 61-84, October.
    5. Faisal Talib & Zillur Rahman, 2010. "Studying the impact of total quality management in service industries," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 6(2), pages 249-268.
    6. Tahereh Maghsoudi & Rosalía Cascón-Pereira & Ana Beatriz Hernández Lara, 2020. "The Role of Collaborative Healthcare in Improving Social Sustainability: A Conceptual Framework," Sustainability, MDPI, vol. 12(8), pages 1-15, April.
    7. Tahira Alam & Zia Ullah & Fatima Saleh AlDhaen & Esra AlDhaen & Naveed Ahmad & Miklas Scholz, 2021. "Towards Explaining Knowledge Hiding through Relationship Conflict, Frustration, and Irritability: The Case of Public Sector Teaching Hospitals," Sustainability, MDPI, vol. 13(22), pages 1-15, November.
    8. Boone, Sarah & Andries, Petra & Clarysse, Bart, 2020. "Does team entrepreneurial passion matter for relationship conflict and team performance? On the importance of fit between passion focus and venture development stage," Journal of Business Venturing, Elsevier, vol. 35(5).
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Nourhan Ah. Saad & Sara Elgazzar & Sonja Mlaker Kac, 2022. "Investigating the Impact of Resilience, Responsiveness, and Quality on Customer Loyalty of MSMEs: Empirical Evidence," Sustainability, MDPI, vol. 14(9), pages 1-20, April.
    2. Sadiq, Muhammad & Nawaz, Muhammad Atif & Sharif, Arshian & Hanif, Sobia, 2024. "Bridging green supply chain practices and environmental performance in Chinese semiconductor sector: With the role of energy efficiency and green HRM," International Journal of Production Economics, Elsevier, vol. 277(C).
    3. Hayford Asare Obeng & Richard Arhinful & Leviticus Mensah & Jerry Seth Owusu-Sarfo, 2024. "Assessing the Influence of the Knowledge Management Cycle on Job Satisfaction and Organizational Culture Considering the Interplay of Employee Engagement," Sustainability, MDPI, vol. 16(20), pages 1-28, October.
    4. Morais, Ana Catarina & Ishida, Akira & Matsuda, Ruriko, 2024. "Ethical food consumption drivers in Japan. A S–O-R framework application using PLS-SEM with a MGA assessment based on clustering," Journal of Retailing and Consumer Services, Elsevier, vol. 76(C).
    5. Kautish, Pradeep & Paço, Arminda & Thaichon, Park, 2022. "Sustainable consumption and plastic packaging: Relationships among product involvement, perceived marketplace influence and choice behavior," Journal of Retailing and Consumer Services, Elsevier, vol. 67(C).
    6. Zhikun Ding & Xinyue Huang & Xinrui Wang & Qiaohui Chen & Jiasheng Zhang & Zezhou Wu, 2024. "Investigating the Determinants of Construction Stakeholders’ Intention to Use Construction and Demolition Waste Recycling Products Based on the S-O-R Model in China," Sustainability, MDPI, vol. 16(6), pages 1-17, March.
    7. Trinh Le Tan & Khanh Nguyen Chau Ngoc & Hien Le Thi Thanh & Hoai Nguyen Thi Thu & Uyen Vo Truong Hoang, 2024. "Enhancing Repurchase Intention on Digital Platforms Based on Shopping Well-Being Through Shopping Value, Trust and Impulsive Buying," SAGE Open, , vol. 14(3), pages 21582440241, September.
    8. Tarcia Camily Cavalcante Quezado & Nuno Fortes & William Quezado Figueiredo Cavalcante, 2022. "The Influence of Corporate Social Responsibility and Business Ethics on Brand Fidelity: The Importance of Brand Love and Brand Attitude," Sustainability, MDPI, vol. 14(5), pages 1-20, March.
    9. Talwar, Shalini & Kaur, Puneet & Escobar, Octavio & Lan, Sai, 2022. "Virtual reality tourism to satisfy wanderlust without wandering: An unconventional innovation to promote sustainability," Journal of Business Research, Elsevier, vol. 152(C), pages 128-143.
    10. Pipatpong Fakfare & Walanchalee Wattanacharoensil, 2023. "Low‐carbon tourism for island destinations: A crucial alternative for sustainable development," Sustainable Development, John Wiley & Sons, Ltd., vol. 31(1), pages 180-197, February.
    11. Yan, Ruihe & Gong, Xiang, 2022. "Peer-to-peer accommodation platform affordance: Scale development and empirical investigation," Journal of Business Research, Elsevier, vol. 144(C), pages 922-938.
    12. Eric De Vera Reynoso & Yogi Tri Prasetyo & Satria Fadil Persada & Klint Allen Mariñas & Omar Paolo Benito & Reny Nadlifatin & Ma. Janice J. Gumasing & Irene Dyah Ayuwati, 2024. "The Effect of the COVID-19 Pandemic on Turnover Intentions among Field Technicians: A Case Study in Philippines," Sustainability, MDPI, vol. 16(15), pages 1-16, July.
    13. Maria Rodrigues & João F. Proença & Rita Macedo, 2023. "Determinants of the Purchase of Secondhand Products: An Approach by the Theory of Planned Behaviour," Sustainability, MDPI, vol. 15(14), pages 1-18, July.
    14. Sarker, Moniruzzaman & Mohd-Any, Amrul Asraf & Kamarulzaman, Yusniza, 2021. "Validating a consumer-based service brand equity (CBSBE) model in the airline industry," Journal of Retailing and Consumer Services, Elsevier, vol. 59(C).
    15. Shaifali Chauhan & Richa Banerjee & Vishal Dagar, 2023. "Analysis of Impulse Buying Behaviour of Consumer During COVID-19: An Empirical Study," Millennial Asia, , vol. 14(2), pages 278-299, June.
    16. Chen Zhao & Huawen Shen, 2024. "The Moderating Effect of Ski Influencer on Ski Tourism Intention," SAGE Open, , vol. 14(2), pages 21582440241, April.
    17. Freddy Marilahimbilu Mgiba & Thozama Mxotwa, 2024. "Communicating Banking Cyber-security Measures, Customer Ethical Concerns, Experience, and Loyalty Intentions: A Developing Economy’s Perspective," International Review of Management and Marketing, Econjournals, vol. 14(3), pages 123-135, May.
    18. Kamaruzzaman Muhammad & Erlane K. Ghani & Razana Juhaida Johari & Mazurina Mohd Ali & Citra Sukmadilaga, 2024. "The Mediating Role of Self-Efficacy on Online Learning among Accounting Students," International Review of Management and Marketing, Econjournals, vol. 14(4), pages 92-102, July.
    19. Portocarrero, Florencio & Newbert, Scott & Young, Maia & Zhu, Lily, 2025. "The affective revolution in entrepreneurship: an integrative conceptual review and guidelines for future investigation," LSE Research Online Documents on Economics 126090, London School of Economics and Political Science, LSE Library.
    20. Saumyaranjan Sahoo & Ashwani Kumar & Sachin Kumar Mangla & Anurag Tiwari, 2024. "Industry 4.0 adoption and eco‐product innovation capability—Understanding the role of supply chain integration," Business Strategy and the Environment, Wiley Blackwell, vol. 33(8), pages 8798-8814, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sae:sagope:v:12:y:2022:i:3:p:21582440221113829. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: SAGE Publications (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.