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Innovation Capabilities, Innovation Types, and Firm Performance: Evidence From the Banking Sector of Ghana

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  • Kong YuSheng
  • Masud Ibrahim

Abstract

Innovation is considered a key driver for long-term success of firms in today’s competitive markets. This study explored the effect of innovation adoption on performance of banks in Ghana. Data for the study were obtained from 450 respondents comprising bank employees and customers in the Kumasi metropolitan area in Ghana. An exploratory factor analysis, confirmatory factor analysis, and structural equation modeling were used to analyze the data via SmartPLS 3 and SPSS V.22. Findings from this study revealed that the innovation dimensions that contribute to bank innovation are organizational, product, process, and marketing innovations. The study further revealed a direct and positive relationship between innovation dimensions (product, marketing, and organizational innovations) and bank performance. In addition, findings from this study showed a positive relationship between innovation capability and the four dimensions of innovation (organizational, product, process, and market innovations). Also, the findings revealed a significant and positive relationship between the dimensions of innovation (market, process, and product innovations) and firm performance. The practical implication is that, choosing the appropriate innovation types can enhance bank performance as well as satisfy customer needs. This study extends the literature on innovation adoption and organizational performance in the financial services from an emerging market context.

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  • Kong YuSheng & Masud Ibrahim, 2020. "Innovation Capabilities, Innovation Types, and Firm Performance: Evidence From the Banking Sector of Ghana," SAGE Open, , vol. 10(2), pages 21582440209, May.
    • Handle: RePEc:sae:sagope:v:10:y:2020:i:2:p:2158244020920892
    DOI: 10.1177/2158244020920892
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    2. Bünyamin Yasin Çakmak & Büşra Yiğit, 2024. "Where Should a New Graduate Start? A Multi-Source Evaluation of the Banking Sector Business Analyst Signals in an Emerging Economy," Istanbul Business Research, Istanbul University Business School, vol. 53(1), pages 61-80, April.
    3. Vilay Saythongkeo & Vinh D. Le & Lobel Trong Thuy Tran, 2022. "Leadership Styles and Innovation Performance: The Role of Coopetition Capability and In-Learning in Financial Service Firms," SAGE Open, , vol. 12(2), pages 21582440221, May.
    4. Nattarinee Denlertchaikul & Pattanaporn Chatjuthamard & Pornsit Jiraporn & Piyachart Phiromswad, 2022. "The Interaction Effect of Text-Based Corporate Innovation and Economic Policy Uncertainty on Firm Performance," SAGE Open, , vol. 12(4), pages 21582440221, November.
    5. Chijioke Nwachukwu & Hieu Minh Vu, 2022. "Service Innovation, Marketing Innovation and Customer Satisfaction: Moderating Role of Competitive Intensity," SAGE Open, , vol. 12(2), pages 21582440221, April.
    6. Derya Çelik & Ülkü Uzunçarşılı, 2023. "Is the Effect of Organizational Ambidexterity and Technological Innovation Capability on Firm Performance Mediated by Competitive Advantage? An Empirical Research on Turkish Manufacturing and Service ," SAGE Open, , vol. 13(4), pages 21582440231, November.
    7. Xiaoli Wang & Yun Liu & Lingdi Chen & Yifan Zhang, 2022. "Correlation Monitoring Method and model of Science-Technology-Industry in the AI Field: A Case of the Neural Network," SAGE Open, , vol. 12(4), pages 21582440221, December.
    8. Costantiello, Alberto & Laureti, Lucio & Leogrande, Angelo, 2022. "Marketing and Organizational Innovations in Europe," MPRA Paper 114121, University Library of Munich, Germany.
    9. Omrane, Amina, 2022. "The main determinants and effects of product innovation: An exploratory study on the pastry companies of the region of Sfax (in Tunisia)," Technological Forecasting and Social Change, Elsevier, vol. 185(C).
    10. Amare Abawa Esubalew & Sunday Abayomi Adebisi, 2024. "Entrepreneurs' competency, marketing innovation, and enterprise growth: uncovering the mediating role of marketing innovation," Future Business Journal, Springer, vol. 10(1), pages 1-12, December.

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