IDEAS home Printed from https://ideas.repec.org/a/sae/manlab/v35y2010i2p149-167.html
   My bibliography  Save this article

Managerial Trust and Organizational Behavior

Author

Listed:
  • Hemant C. Trivedi
  • Rajnikant Patel
  • Sunita Guru

Abstract

This paper examines the sets of behavior in a pharmaceutical company. Thirteen sets of behaviors are identified for creating managerial trust among subordinates: talk straight, demonstrate respect, create transparency, right wrongs, show loyalty, deliver results, get better, confront reality, clarify expectations, practice accountability, listen first, keep commitments, extend trust (Covey, 2006). A questionnaire survey of team members: R&D, Corporate, Branded, Chemical, International, Generic and Others employed in the pharmaceutical company is described. The results confirm presence or absence of set of behaviors amongst managers. Of the 13 behaviors analyzed, it is observed that the subordinates have a very negative perception about their managers in respect of creating transparency and showing loyalty, negative perception about their managers in respect of demonstrating respect, right wrongs and extend trust, positive perception about their managers in respect of delivering results, confronting reality, clarifying expectation and practice accountability and very positive perception about their managers in respect of talk straight and get better behavior.

Suggested Citation

  • Hemant C. Trivedi & Rajnikant Patel & Sunita Guru, 2010. "Managerial Trust and Organizational Behavior," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 35(2), pages 149-167, May.
    • Handle: RePEc:sae:manlab:v:35:y:2010:i:2:p:149-167
    DOI: 10.1177/0258042X1003500202
    as

    Download full text from publisher

    File URL: https://journals.sagepub.com/doi/10.1177/0258042X1003500202
    Download Restriction: no
    File URL: https://libkey.io/10.1177/0258042X1003500202?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Sim B. Sitkin & Nancy L. Roth, 1993. "Explaining the Limited Effectiveness of Legalistic “Remedies” for Trust/Distrust," Organization Science, INFORMS, vol. 4(3), pages 367-392, August.
    2. Munir Quddus & Michael Goldsby & Mahmud Farooque, 2000. "Trust: The Social Virtues and the Creation of Prosperity--A Review Article," Eastern Economic Journal, Eastern Economic Association, vol. 26(1), pages 87-98, Winter.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Tony Simons, 2002. "Behavioral Integrity: The Perceived Alignment Between Managers' Words and Deeds as a Research Focus," Organization Science, INFORMS, vol. 13(1), pages 18-35, February.
    2. Borhan, Muhamad Nazri & Ibrahim, Ahmad Nazrul Hakimi & Miskeen, Manssour A. Abdulasalm, 2019. "Extending the theory of planned behaviour to predict the intention to take the new high-speed rail for intercity travel in Libya: Assessment of the influence of novelty seeking, trust and external inf," Transportation Research Part A: Policy and Practice, Elsevier, vol. 130(C), pages 373-384.
    3. Jung Lee & Jae-Nam Lee & Bernard C. Y. Tan, 2015. "Antecedents of cognitive trust and affective distrust and their mediating roles in building customer loyalty," Information Systems Frontiers, Springer, vol. 17(1), pages 159-175, February.
    4. Kennedy, Jessica A. & Schweitzer, Maurice E., 2018. "Building trust by tearing others down: When accusing others of unethical behavior engenders trust," Organizational Behavior and Human Decision Processes, Elsevier, vol. 149(C), pages 111-128.
    5. Lutz Kaufmann & Jens Esslinger & Craig R. Carter, 2018. "Toward Relationship Resilience: Managing Buyer‐Induced Breaches of Psychological Contracts During Joint Buyer–Supplier Projects," Journal of Supply Chain Management, Institute for Supply Management, vol. 54(4), pages 62-85, October.
    6. Bryan W. Husted & Robert Folger, 2004. "Fairness and Transaction Costs: The Contribution of Organizational Justice Theory to an Integrative Model of Economic Organization," Organization Science, INFORMS, vol. 15(6), pages 719-729, December.
    7. Gasparotto, Lisiane Santos & Pacheco, Natália Araujo & Basso, Kenny & Corte, Vitor Francisco Dalla & Rabello, Gisele Costa & Gallon, Shalimar, 2018. "The role of regulation and financial compensation on trust recovery," Australasian marketing journal, Elsevier, vol. 26(1), pages 10-16.
    8. Kähkönen, T. & Blomqvist, K. & Gillespie, N. & Vanhala, M., 2021. "Employee trust repair: A systematic review of 20 years of empirical research and future research directions," Journal of Business Research, Elsevier, vol. 130(C), pages 98-109.
    9. Choi, Young Rok & Phan, Phillip H. & Choi, Jaepil, 2020. "Formal governance, interfirm coordination, and performance in partnerships: An empirical investigation of a mediation model," European Management Journal, Elsevier, vol. 38(3), pages 413-424.
    10. Haberstroh, Martin & Wolf, Joachim, 2005. "Individuelle Autonomie in Projektteams," Manuskripte aus den Instituten für Betriebswirtschaftslehre der Universität Kiel 585, Christian-Albrechts-Universität zu Kiel, Institut für Betriebswirtschaftslehre.
    11. Gong, Baiyun & Sims, Randi L., 2023. "Psychological contract breach during the pandemic: How an abrupt transition to a work from home schedule impacted the employment relationship," Journal of Business Research, Elsevier, vol. 154(C).
    12. Julia Hartmann & Sebastian Forkmann & Sabine Benoit & Stephan C. Henneberg, 2022. "A consumer perspective on managing the consequences of chain liability," Journal of Supply Chain Management, Institute for Supply Management, vol. 58(4), pages 58-89, October.
    13. F. David Schoorman & Roger C. Mayer & James H. Davis, 2016. "Empowerment in veterinary clinics: the role of trust in delegation," Journal of Trust Research, Taylor & Francis Journals, vol. 6(1), pages 76-90, April.
    14. Avishek Bhandari & Joanna Golden & Kenton Walker & Joseph H. Zhang, 2022. "The relationship between stock repurchase completion rates, firm reputation and financial reporting quality: a commitment‐trust theory perspective," Accounting and Finance, Accounting and Finance Association of Australia and New Zealand, vol. 62(2), pages 2687-2724, June.
    15. Bill McEvily & Vincenzo Perrone & Akbar Zaheer, 2003. "Trust as an Organizing Principle," Organization Science, INFORMS, vol. 14(1), pages 91-103, February.
    16. Yang, Jinbi & Sia, Choon Ling & Ou, Carol, 2015. "Identify the antecedents of distrust in a website," Other publications TiSEM 27db9390-f2e0-4006-ab0c-9, Tilburg University, School of Economics and Management.
    17. Rebekka Kesberg & Stefan Pfattheicher, 2019. "Democracy matters: a psychological perspective on the beneficial impact of democratic punishment systems in social dilemmas," Palgrave Communications, Palgrave Macmillan, vol. 5(1), pages 1-13, December.
    18. Kimberly A. Eddleston & James J. Chrisman & Lloyd P. Steier & Jess H. Chua, 2010. "Governance and Trust in Family Firms: An Introduction," Entrepreneurship Theory and Practice, , vol. 34(6), pages 1043-1056, November.
    19. Pecotich, Anthony & Rahtz, Don R. & Shultz, Clifford J., 2010. "Systemic and service dominant socio-economic development: Legal, judicial and market capacity building in Bangladesh," Australasian marketing journal, Elsevier, vol. 18(4), pages 248-255.
    20. Heidi Olander & Pia Hurmelinna-Laukkanen, 2015. "Proactive Hrm For Reducing Knowledge Risks — Evaluating Commitment And Trustworthiness," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 19(06), pages 1-20, December.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sae:manlab:v:35:y:2010:i:2:p:149-167. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: SAGE Publications (email available below). General contact details of provider: http://www.xlri.ac.in/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.