IDEAS home Printed from https://ideas.repec.org/a/sae/globus/v16y2015i4p652-664.html
   My bibliography  Save this article

Why Exporting SMEs Switch Banks?

Author

Listed:
  • Fulbag Singh
  • Manpreet Kaur

Abstract

Indian banking sector has been facing intense competition due to economic reforms carried out during the last two decades. Customer loyalty towards banks is decreasing. To survive in this highly competitive environment, banks need to focus on customer retention as cost of acquiring a new customer is more than that of retaining an existing one. For developing effective customer retention strategies, banks should understand the reasons behind switching behaviour of customers. Small and medium enterprises (SMEs) have been found as very important segment of banks’ market because of the profit and revenue opportunities presented by them. Moreover, their involvement in export enhances their importance to banks. Banks’ ability to understand the antecedents of SMEs’ banking disloyalty would help them to develop effective retention strategies for SMEs. Hence, efforts have been made in this study to explore the antecedents of exporting SMEs’ banking disloyalty. The research resulted in the development of a reliable and valid instrument for measuring antecedents of exporting SMEs’ banking disloyalty. The study also provides directions to commercial banks as to which particular antecedent requires attention in terms of importance. This would enable them to focus resources in accordance with the contribution of antecedents in exporting SMEs’ switching behaviour.

Suggested Citation

  • Fulbag Singh & Manpreet Kaur, 2015. "Why Exporting SMEs Switch Banks?," Global Business Review, International Management Institute, vol. 16(4), pages 652-664, August.
    • Handle: RePEc:sae:globus:v:16:y:2015:i:4:p:652-664
    DOI: 10.1177/0972150915581109
    as

    Download full text from publisher

    File URL: https://journals.sagepub.com/doi/10.1177/0972150915581109
    Download Restriction: no
    File URL: https://libkey.io/10.1177/0972150915581109?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Haines, George & Riding, Allan & Thomas, Roland, 1991. "Small business bank shopping in Canada," Journal of Banking & Finance, Elsevier, vol. 15(6), pages 1041-1056, December.
    2. Saibal Ghosh, 2007. "Bank Debt Use and Firm Size: Indian Evidence," Small Business Economics, Springer, vol. 29(1), pages 15-23, June.
    3. Binks, Martin R & Ennew, Christine T, 1997. "The Relationship between U.K. Banks and Their Small Business Customers," Small Business Economics, Springer, vol. 9(2), pages 167-178, April.
    4. Allen N. Berger & Gregory F. Udell, 2002. "Small Business Credit Availability and Relationship Lending: The Importance of Bank Organisational Structure," Economic Journal, Royal Economic Society, vol. 112(477), pages 32-53, February.
    5. Rebel A. Cole & John D. Wolken & R. Louise Woodburn, 1996. "Bank and nonbank competition for small business credit: evidence from the 1987 and 1993 national surveys of small business finances," Federal Reserve Bulletin, Board of Governors of the Federal Reserve System (U.S.), vol. 82(Nov), pages 983-995, November.
    6. Howorth, Carole & Peel, Michael J & Wilson, Nicholas, 2003. "An Examination of the Factors Associated with Bank Switching in the U.K. Small Firm Sector," Small Business Economics, Springer, vol. 20(4), pages 305-317, June.
    7. Ennew, Christine T. & Binks, Martin R., 1999. "Impact of Participative Service Relationships on Quality, Satisfaction and Retention: An Exploratory Study," Journal of Business Research, Elsevier, vol. 46(2), pages 121-132, October.
    8. Petersen, Mitchell A & Rajan, Raghuram G, 1994. "The Benefits of Lending Relationships: Evidence from Small Business Data," Journal of Finance, American Finance Association, vol. 49(1), pages 3-37, March.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Manpreet Kaur, 2015. "Bank Selection Process and Market Segmentation: Evidence from Indian Exporting SMEs," Vision, , vol. 19(2), pages 79-88, June.
    2. Eugene Kang & Asghar Zardkoohi & Ramona Paetzold & Donald Fraser, 2013. "Relationship banking and escalating commitments to bad loans," Small Business Economics, Springer, vol. 40(4), pages 899-910, May.
    3. Manpreet Kaur & Kanwaljeet Singh & Sarita Arora, 2023. "Are SMEs relationship seekers or price watchers? Target marketing implications for banks," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 28(3), pages 615-625, September.
    4. Carole Howorth & Andrea Moro, 2006. "Trust within Entrepreneur Bank Relationships: Insights from Italy," Entrepreneurship Theory and Practice, , vol. 30(4), pages 495-517, July.
    5. Voordeckers, Wim & Steijvers, Tensie, 2006. "Business collateral and personal commitments in SME lending," Journal of Banking & Finance, Elsevier, vol. 30(11), pages 3067-3086, November.
    6. Patrick Saparito & Amanda Elam & Candida Brush, 2013. "Bank–Firm Relationships: Do Perceptions Vary by Gender?," Entrepreneurship Theory and Practice, , vol. 37(4), pages 837-858, July.
    7. Fredriksson, Antti & Moro, Andrea, 2014. "Bank–SMEs relationships and banks’ risk-adjusted profitability," Journal of Banking & Finance, Elsevier, vol. 41(C), pages 67-77.
    8. Degryse, H.A. & Cerqueiro, G.M. & Ongena, S., 2007. "Distance, Bank Organizational Structure and Credit," Other publications TiSEM 34c2f607-3395-4fd9-9c52-4, Tilburg University, School of Economics and Management.
    9. Iftekhar Hasan & Nada Kobeissi & Haizhi Wang & Mingming Zhou, 2015. "Banking Structure, Marketization, and Small Business Development: Regional Evidence From China," Pacific Economic Review, Wiley Blackwell, vol. 20(3), pages 487-510, August.
    10. Hirsch, Bernhard & Nitzl, Christian & Schoen, Matthias, 2018. "Interorganizational trust and agency costs in credit relationships between savings banks and SMEs," Journal of Banking & Finance, Elsevier, vol. 97(C), pages 37-50.
    11. Carole Howorth & Andrea Moro, 2012. "Trustworthiness and interest rates: an empirical study of Italian SMEs," Small Business Economics, Springer, vol. 39(1), pages 161-177, July.
    12. Fulbag Singh & Manpreet Kaur, 2014. "Small and Medium Enterprises’ Awareness Regarding Export Credit Delivery System," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 39(1), pages 63-79, February.
    13. Marc Deloof & Maurizio La Rocca & Tom Vanacker, 2019. "Local Banking Development and the Use of Debt Financing by New Firms," Entrepreneurship Theory and Practice, , vol. 43(6), pages 1250-1276, November.
    14. J.-P. Niinimäki, 2022. "Relationship Lending and Switching Costs under Asymmetric Information about Bank Types," Journal of Financial Services Research, Springer;Western Finance Association, vol. 61(1), pages 111-149, February.
    15. Lu, Yao & Zhan, Shuwei & Zhan, Minghua, 2024. "Has FinTech changed the sensitivity of corporate investment to interest rates?—Evidence from China," Research in International Business and Finance, Elsevier, vol. 68(C).
    16. Duygan-Bump, Burcu & Levkov, Alexey & Montoriol-Garriga, Judit, 2015. "Financing constraints and unemployment: Evidence from the Great Recession," Journal of Monetary Economics, Elsevier, vol. 75(C), pages 89-105.
    17. Song Zhang & Liang Han & Konstantinos Kallias & Antonios Kallias, 2021. "The value of in-person banking: evidence from U.S. small businesses," Review of Quantitative Finance and Accounting, Springer, vol. 57(4), pages 1393-1435, November.
    18. Kirschenmann, K., 2010. "The Dynamics in Requested and Granted Loan Terms when Bank and Borrower Interact Repeatedly," Other publications TiSEM 40d5005c-1626-4511-aa8a-f, Tilburg University, School of Economics and Management.
    19. Modina, Michele & Pietrovito, Filomena & Gallucci, Carmen & Formisano, Vincenzo, 2023. "Predicting SMEs’ default risk: Evidence from bank-firm relationship data," The Quarterly Review of Economics and Finance, Elsevier, vol. 89(C), pages 254-268.
    20. Bertrand, Jérémie & Burietz, Aurore, 2023. "(Loan) price and (loan officer) prejudice," Journal of Economic Behavior & Organization, Elsevier, vol. 210(C), pages 26-42.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sae:globus:v:16:y:2015:i:4:p:652-664. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: SAGE Publications (email available below). General contact details of provider: http://www.imi.edu/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.