IDEAS home Printed from https://ideas.repec.org/a/sae/globus/v15y2014i3p477-492.html
   My bibliography  Save this article

Payment Behaviour of Electricity Consumers: Evidence from the Greater Accra Region of Ghana

Author

Listed:
  • Mohammed Aminu Sualihu

    (Mohammed Aminu Sualihu, School of Business and Economics, Universiti Brunei Darussalam, Jalan Tungku Link, Gadong BE 1410, Negara Brunei Darussalam. E-mail: mohammedaminusualihu@yahoo.com)

  • M. Arifur Rahman

    (M. Arifur Rahman, PhD, School of Business and Economics, Universiti Brunei Darussalam, Jalan Tungku Link, Gadong BE 1410, Negara Brunei Darussalam. E-mail: arifur.rahman@ubd.edu.bn)

Abstract

Electricity companies are typically businesses with significant credit sales. However, timely payment of bills on the part of customers, which is supposedly the most reliable source of cash flows for these utilities, has been generally very poor especially in the context of much of the developing world. The aim of the study is to identify a set of organizational and behavioural factors that influences the bill payment behaviour of customers of the Electricity Company of Ghana. Based on a survey of households in the Greater Accra Region of Ghana, our empirical analysis suggests that electricity utilities must work towards reducing the transaction time of customers at the bill collection centres and improving upon the quality of service and customer satisfaction in order to curtail customer bill payment period. These findings are robust to the influence of potentially extreme data points in our sample. We provide detailed discussion and policy implications of our findings.

Suggested Citation

  • Mohammed Aminu Sualihu & M. Arifur Rahman, 2014. "Payment Behaviour of Electricity Consumers: Evidence from the Greater Accra Region of Ghana," Global Business Review, International Management Institute, vol. 15(3), pages 477-492, September.
    • Handle: RePEc:sae:globus:v:15:y:2014:i:3:p:477-492
    DOI: 10.1177/0972150914535135
    as

    Download full text from publisher

    File URL: https://journals.sagepub.com/doi/10.1177/0972150914535135
    Download Restriction: no
    File URL: https://libkey.io/10.1177/0972150914535135?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Choi, Kui-Son & Cho, Woo-Hyun & Lee, Sunhee & Lee, Hanjoon & Kim, Chankon, 2004. "The relationships among quality, value, satisfaction and behavioral intention in health care provider choice: A South Korean study," Journal of Business Research, Elsevier, vol. 57(8), pages 913-921, August.
    2. Rob J. Hyndman & Andrey V. Kostenko, 2007. "Minimum Sample Size requirements for Seasonal Forecasting Models," Foresight: The International Journal of Applied Forecasting, International Institute of Forecasters, issue 6, pages 12-15, Spring.
    3. Kayaga, Sam & Calvert, John & Sansom, Kevin, 2003. "Paying for water services: effects of household characteristics," Utilities Policy, Elsevier, vol. 11(3), pages 123-132, September.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Randriamaro, Mary Tiana & Espinola-Arredondo, Ana & Fuente, David & Cook, Joseph, 2024. "A theoretical model of utility bill payment behavior," EfD Discussion Paper 24-1, Environment for Development, University of Gothenburg.
    2. Jhumur Sengupta, 2020. "The Effect of Non-pecuniary-based Incentive Mechanisms to Reduce Water Usage at the Household Level and to Achieve Positive Environmental Outcomes," Global Business Review, International Management Institute, vol. 21(5), pages 1232-1248, October.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Tatiana Dănescu & Ioan-Ovidiu Spătăcean & Maria-Alexandra Popa & Carmen-Gabriela Sîrbu, 2021. "The Impact of Corporate Governance Mechanism over Financial Performance: Evidence from Romania," Sustainability, MDPI, vol. 13(19), pages 1-14, September.
    2. Young Hoon Lee & Yong Ho Choi, 2020. "Optimal cost adjustment for a selfish routing healthcare network," Health Care Management Science, Springer, vol. 23(4), pages 585-604, December.
    3. Wen-Ze Wu & Chong Liu & Wanli Xie & Mark Goh & Tao Zhang, 2023. "Predictive analysis of the industrial water-waste-energy system using an optimised grey approach: A case study in China," Energy & Environment, , vol. 34(5), pages 1639-1656, August.
    4. Hyndman, Rob J. & Khandakar, Yeasmin, 2008. "Automatic Time Series Forecasting: The forecast Package for R," Journal of Statistical Software, Foundation for Open Access Statistics, vol. 27(i03).
    5. Dodds, Sarah & Bulmer, Sandy & Murphy, Andrew, 2014. "Consumer value in complementary and alternative medicine (CAM) health care services," Australasian marketing journal, Elsevier, vol. 22(3), pages 218-229.
    6. Eric Nazindigouba KERE & Johanna CHOUMERT & Amandine Loyal LARÉ-DONDARINI, 2014. "The impact of water and sanitation access on housing values: The case of Dapaong, Togo," Working Papers 201403, CERDI.
    7. Valdivieso Taborga, Carlos Eduardo, 2013. "Comparación de los modelos formativo, reflexivo y de antecedentes de evaluación estudiantil del servicio de docencia || Comparison of Formative, Reflective, and Antecedents Models of Students Evaluati," Revista de Métodos Cuantitativos para la Economía y la Empresa = Journal of Quantitative Methods for Economics and Business Administration, Universidad Pablo de Olavide, Department of Quantitative Methods for Economics and Business Administration, vol. 16(1), pages 95-120, December.
    8. repec:eur:ejnmjr:64 is not listed on IDEAS
    9. Ajimon George & Jobin Sahadevan, 2019. "A Conceptual Framework of Antecedents of Service Loyalty in Health Care: Patients’ Perspective," IIM Kozhikode Society & Management Review, , vol. 8(1), pages 50-59, January.
    10. Nieto, María Rosa & Carmona-Benítez, Rafael Bernardo, 2018. "ARIMA + GARCH + Bootstrap forecasting method applied to the airline industry," Journal of Air Transport Management, Elsevier, vol. 71(C), pages 1-8.
    11. Nahla Ben Yekhlef Boukadida & Salah Boumaiza, 2015. "An exploratory study of Tourist-patient satisfaction and behavioral intentions in medical tourism: Post-hoc segmentation," Post-Print halshs-01253385, HAL.
    12. Zhang, Fan & Fogarty, James, 2015. "Nonmarket Valuation of Water Sensitive Cities: Current Knowledge and Issues," Working Papers 207694, University of Western Australia, School of Agricultural and Resource Economics.
    13. Muhammad Shoaib & Asaad Y. Shamseldin & Sher Khan & Mudasser Muneer Khan & Zahid Mahmood Khan & Tahir Sultan & Bruce W. Melville, 2018. "A Comparative Study of Various Hybrid Wavelet Feedforward Neural Network Models for Runoff Forecasting," Water Resources Management: An International Journal, Published for the European Water Resources Association (EWRA), Springer;European Water Resources Association (EWRA), vol. 32(1), pages 83-103, January.
    14. Dr. Neelotpaul Banerjee & Santosh Sah, 2012. "A Comparative Study of Customers¡¯ Perceptions of Service Quality Dimensions between Public and Private Banks in India," International Journal of Business Administration, International Journal of Business Administration, Sciedu Press, vol. 3(5), pages 33-44, September.
    15. Ionica Oncioiu & Anca-Gabriela Petrescu & Florentina-Raluca Bîlcan & Marius Petrescu & Melinda Timea Fülöp & Dan Ioan Topor, 2020. "The Influence of Corporate Governance Systems on a Company’s Market Value," Sustainability, MDPI, vol. 12(8), pages 1-15, April.
    16. Ayoub, Hassan & kertous, Mourad, 2015. "Analyse Du Consentement À Payer Des Ménages Pour Améliorer La Qualite Du Service En Eau Potable : Cas Du Liban [Analysis Of Willingness To Pay Households To Improve The Quality Of Drinking Water Se," MPRA Paper 65986, University Library of Munich, Germany.
    17. Garrone, Paola & Grilli, Luca & Marzano, Riccardo, 2019. "Price elasticity of water demand considering scarcity and attitudes," Utilities Policy, Elsevier, vol. 59(C), pages 1-1.
    18. Yusuf Priyo Anggodo & Abba Suganda Girsang, 2024. "A Novel Modified Binning and Logistics Regression to Handle Shifting in Credit Scoring," Computational Economics, Springer;Society for Computational Economics, vol. 63(6), pages 2371-2403, June.
    19. Mohammadi, Esfandyar & Eshraghi, Roya, 2015. "Factors Influencing the Policyholders’ Satisfaction with the Performance of Insurance Fund in the Field of Agricultural Products: the Case of Wheat Growers in Ilam," International Journal of Agricultural Management and Development (IJAMAD), Iranian Association of Agricultural Economics, vol. 5(4), December.
    20. Gordon, Ross & Dibb, Sally & Magee, Christopher & Cooper, Paul & Waitt, Gordon, 2018. "Empirically testing the concept of value-in-behavior and its relevance for social marketing," Journal of Business Research, Elsevier, vol. 82(C), pages 56-67.
    21. Hloušková, Z. & Ženíšková, P. & Prášilová, M., 2018. "Comparison of Agricultural Costs Prediction Approaches," AGRIS on-line Papers in Economics and Informatics, Czech University of Life Sciences Prague, Faculty of Economics and Management, vol. 10(1).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sae:globus:v:15:y:2014:i:3:p:477-492. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: SAGE Publications (email available below). General contact details of provider: http://www.imi.edu/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.