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Implementing IT in SCM—Understanding the Challenges

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  • Ankit Mehrotra

    (Ankit Mehrotra is Senior Lecturer at Jaipuria Institute of Management, Lucknow, India. E-mail: ankitmeh@hotmail.com)

Abstract

Technology offers the potential to change supply chain networks and processes to reduce non-value adding time spent and to support alternative ways of working. An efficient supply chain network can offer substantial improvements in productivity and in customer satisfaction by making available online, real-time information networked around the organization, giving full supply chain visibility. Thus, information is shared within and between the organization and decisions are made on the basis of this shared information. The technology needed to promote and support change, be it large or small, strategic or operational, if used appropriately offers the chance to improve supply chain, in turn, leading to increased productivity and profitability. However, despite the benefits associated with it, implementation of this technology is not always easy. The present study has been undertaken to understand the challenges faced in implementing information technology (IT)in supply chain management (SCM)and logistics. The study was conducted using the survey method. Data was collected through a structured questionnaire from a sample of 80 Indian companies. Perception map and discriminant analysis were used as the tools of analysis.

Suggested Citation

  • Ankit Mehrotra, 2010. "Implementing IT in SCM—Understanding the Challenges," Global Business Review, International Management Institute, vol. 11(2), pages 167-184, June.
    • Handle: RePEc:sae:globus:v:11:y:2010:i:2:p:167-184
    DOI: 10.1177/097215091001100204
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    References listed on IDEAS

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    1. Erik Brynjolfsson & Michael D. Smith, 2000. "Frictionless Commerce? A Comparison of Internet and Conventional Retailers," Management Science, INFORMS, vol. 46(4), pages 563-585, April.
    2. Gunasekaran, A. & Ngai, E. W. T., 2004. "Information systems in supply chain integration and management," European Journal of Operational Research, Elsevier, vol. 159(2), pages 269-295, December.
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    1. Nurul Fadly Habidin & Nurul Aifaa Shazali & Naimah Ali & Nur Afni Khaidir & Osman Jusoh, 2016. "The impact of lean healthcare practice on healthcare performance: the mediating role of supply chain innovation in Malaysian healthcare industry," International Journal of Critical Accounting, Inderscience Enterprises Ltd, vol. 8(1), pages 79-93.

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