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Patient Satisfaction Is Linked to Nursing Workload in a Singapore Hospital

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Listed:
  • Mien Li Goh
  • Emily N. K. Ang
  • Yiong-Huak Chan
  • Hong-Gu He
  • Katri Vehviläinen-Julkunen

Abstract

No studies have examined the association between patient satisfaction and the allocation of nursing care hours using a workload management system. The aim of this study is to examine the correlation between inpatients’ perceived satisfaction with nursing care and nursing workload management in a Singapore hospital. A secondary data analysis was performed based on the results of 270 patients’ perceived satisfaction measured by the Revised Humane Caring Scale and nursing workload management data extracted from the TrendCare Patient Acuity System. Data were collected from March to October 2013. There were weak positive ( r s = .212 to r s = .120) and negative ( r s = −.120 to r s = −.196) correlations between patient satisfaction and nursing workload. Nursing leaders should build positive work environment through maximizing efficient resource allocation and adequate staffing to deliver safe patient care. Future studies could involve other patient outcomes such as incidences of fall and pressure ulcer.

Suggested Citation

  • Mien Li Goh & Emily N. K. Ang & Yiong-Huak Chan & Hong-Gu He & Katri Vehviläinen-Julkunen, 2018. "Patient Satisfaction Is Linked to Nursing Workload in a Singapore Hospital," Clinical Nursing Research, , vol. 27(6), pages 692-713, July.
    • Handle: RePEc:sae:clnure:v:27:y:2018:i:6:p:692-713
    DOI: 10.1177/1054773817708933
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    References listed on IDEAS

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    1. Yea‐Pyng Lin & Yun‐Fang Tsai & Hsiu‐Fang Chen, 2011. "Dignity in care in the hospital setting from patients’ perspectives in Taiwan: a descriptive qualitative study," Journal of Clinical Nursing, John Wiley & Sons, vol. 20(5‐6), pages 794-801, March.
    2. Mien Li Goh & Emily NK Ang & Yiong‐Huak Chan & Hong‐Gu He & Katri Vehviläinen‐Julkunen, 2015. "Psychometric testing of the Revised Humane Caring Scale for adult patients in Singapore," Nursing & Health Sciences, John Wiley & Sons, vol. 17(3), pages 370-376, September.
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