IDEAS home Printed from https://ideas.repec.org/a/sae/ausman/v28y2003i3p227-249.html
   My bibliography  Save this article

Are There Cognitive Dissonance Segments?

Author

Listed:
  • Geoffrey N. Soutar

    (UWA Business School, University of Western Australia, Perth WA 6009.)

  • Jillian C. Sweeney

    (UWA Business School, University of Western Australia, Perth WA 6009.)

Abstract

Cognitive Dissonance has interested consumer researchers for many years. Until recently, however, there has not been an accepted consumer dissonance scale. Using a recently developed scale, the present study examined the presence of dissonance segments in two customer samples, in which a significant minority of respondents experienced dissonance. Similar segments were found in both clusters, suggesting they may be common across a number of purchase contexts. Further investigation found some background differences, although a number of suggested relationships (e.g. price would affect dissonance) were not supported. Given the potential negative effects of dissonance, managers need to give this construct their attention.

Suggested Citation

  • Geoffrey N. Soutar & Jillian C. Sweeney, 2003. "Are There Cognitive Dissonance Segments?," Australian Journal of Management, Australian School of Business, vol. 28(3), pages 227-249, December.
  • Handle: RePEc:sae:ausman:v:28:y:2003:i:3:p:227-249
    DOI: 10.1177/031289620302800301
    as

    Download full text from publisher

    File URL: https://journals.sagepub.com/doi/10.1177/031289620302800301
    Download Restriction: no

    File URL: https://libkey.io/10.1177/031289620302800301?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Dittmar, Helga & Drury, John, 2000. "Self-image - is it in the bag? A qualitative comparison between "ordinary" and "excessive" consumers," Journal of Economic Psychology, Elsevier, vol. 21(2), pages 109-142, April.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Juvan, Emil & Dolnicar, Sara, 2014. "The attitude–behaviour gap in sustainable tourism," Annals of Tourism Research, Elsevier, vol. 48(C), pages 76-95.
    2. Mirza A. Haq, Arsalan Mujahid Ghouri, 2017. "Distinctive Characteristics of Mobile Advertising in Measuring Consumers' Attitude: An Empirical Study," Journal of Management Sciences, Geist Science, Iqra University, Faculty of Business Administration, vol. 4(2), pages 199-216, October.
    3. Debra Grace & Mitchell Ross & Ceridwyn King, 2018. "Brand fidelity: a relationship maintenance perspective," Journal of Brand Management, Palgrave Macmillan, vol. 25(6), pages 577-590, November.
    4. Sanjana Brijball Parumasur & Nabendra Parumasur, 2016. "Scale Development, Validation and Use of Structural Equation Modelling to Test the Impact of Consumer Confidence and Persuasibility on Dissonance," Journal of Economics and Behavioral Studies, AMH International, vol. 8(1), pages 58-68.
    5. Olivier Brunel & Céline Gallen, 2012. "Pour une réhabilitation d'une dissonance cognitive ante-décisionnelle," Working Papers hal-00693419, HAL.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Kukar-Kinney, Monika & Ridgway, Nancy M. & Monroe, Kent B., 2012. "The Role of Price in the Behavior and Purchase Decisions of Compulsive Buyers," Journal of Retailing, Elsevier, vol. 88(1), pages 63-71.
    2. Megawati Simanjuntak & Ambar Susan Rosifa, 2016. "Self-esteem, money attitude, credit card usage, and compulsive buying behaviour," Economic Journal of Emerging Markets, Universitas Islam Indonesia, vol. 8(2), pages 128-135, April.
    3. Xiyun Gong & Choy Leong Yee & Shin Yiing Lee & Ethan Yi Cao & Abu Naser Mohammad Saif, 2024. "Knowledge mapping of impulsive buying behavior research: a visual analysis using CiteSpace," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-18, December.
    4. Kukar-Kinney, Monika & Ridgway, Nancy M. & Monroe, Kent B., 2009. "The Relationship Between Consumers’ Tendencies to Buy Compulsively and Their Motivations to Shop and Buy on the Internet," Journal of Retailing, Elsevier, vol. 85(3), pages 298-307.
    5. Moldes, Olaya & Banerjee, Robin & Easterbrook, Matthew J. & Harris, Peter R. & Dittmar, Helga, 2019. "Identity changes and well-being gains of spending money on material and experiential consumer products," Journal of Economic Psychology, Elsevier, vol. 72(C), pages 229-244.
    6. Linda Thunström & Chian Jones Ritten, 2019. "Endogenous attention to costs," Journal of Risk and Uncertainty, Springer, vol. 59(1), pages 1-22, August.
    7. de Kervenoael, Ronan & Aykac, D. Selcen O. & Palmer, Mark, 2009. "Online social capital: Understanding e-impulse buying in practice," Journal of Retailing and Consumer Services, Elsevier, vol. 16(4), pages 320-328.
    8. Micael-Lee Johnstone & Lay Tan, 2015. "Exploring the Gap Between Consumers’ Green Rhetoric and Purchasing Behaviour," Journal of Business Ethics, Springer, vol. 132(2), pages 311-328, December.
    9. Stella Yiyan Li & Antje R. H. Graul & John Jianjun Zhu, 2024. "Investigating the disruptiveness of the sharing economy at the individual consumer level: How consumer reflexivity drives re-engagement in sharing," Journal of the Academy of Marketing Science, Springer, vol. 52(1), pages 164-195, January.
    10. Singh, Jaskaran & Singh, Gurbir & Kumar, Satinder & Mathur, Ajeet N., 2021. "Religious influences in unrestrained consumer behaviour," Journal of Retailing and Consumer Services, Elsevier, vol. 58(C).
    11. Kato, Ryo & Hoshino, Takahiro, 2021. "Unplanned purchase of new products," Journal of Retailing and Consumer Services, Elsevier, vol. 59(C).
    12. Yi, Sunghwan & Baumgartner, Hans, 2011. "Coping with guilt and shame in the impulse buying context," Journal of Economic Psychology, Elsevier, vol. 32(3), pages 458-467, June.
    13. Chaikal Nuryakin & Alistair Munro, 2019. "Experiments on lotteries for shrouded and bundled goods: Investigating the economics of fukubukuro," The Japanese Economic Review, Springer, vol. 70(2), pages 168-188, June.
    14. Bezalel, Jonathan & Mugerman, Yevgeny & Winter, Eyal, 2021. "Meaning and gender differences," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 95(C).
    15. N Alex. Joji & P. T. Raveendran, 2008. "Does Compulsive Buying Affect Credit Card Defaults?," Vision, , vol. 12(4), pages 23-32, October.
    16. Madalina Ariton (Balau), 2013. "A Theoretical Framework for Integrating Symbolic and Affective Motivations in the Purchase Decisions of Romanian Car Consumers," EuroEconomica, Danubius University of Galati, issue 2(32), pages 119-125, September.
    17. Sundström, Malin & Hjelm-Lidholm, Sara & Radon, Anita, 2019. "Clicking the boredom away – Exploring impulse fashion buying behavior online," Journal of Retailing and Consumer Services, Elsevier, vol. 47(C), pages 150-156.
    18. Ming Chen & Fan Yang & Yongrok Choi, 2021. "Are Credit-Based Internet Consumer Finance Platforms Sustainable? A Study on Continuous Use Intention of Chinese Users," Sustainability, MDPI, vol. 13(24), pages 1-15, December.
    19. Csilla Horváth & Feray Adigüzel & Hester van Herk, 2013. "Cultural Aspects Of Compulsive Buying In Emerging And Developed Economies: A Cross Cultural Study In Compulsive Buying," Organizations and Markets in Emerging Economies, Faculty of Economics, Vilnius University, vol. 4(2).
    20. Chandan Parsad & Sanjeev Prashar & Vijay Sai Tata, 2017. "Understanding nature of store ambiance and individual impulse buying tendency on impulsive purchasing behaviour: an emerging market perspective," DECISION: Official Journal of the Indian Institute of Management Calcutta, Springer;Indian Institute of Management Calcutta, vol. 44(4), pages 297-311, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sae:ausman:v:28:y:2003:i:3:p:227-249. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: SAGE Publications (email available below). General contact details of provider: http://www.agsm.edu.au .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.