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Integrated Multi - Level Approach to Public Service Performance Evaluation

Author

Listed:
  • Alexandra – Irina BADEA

    (The Bucharest University of Economic Studies)

  • Nicolae Daniel MAI?A

    (The Bucharest University of Economic Studies)

  • Daniel ALEXANDRU

    (The Bucharest University of Economic Studies)

  • Nicoleta Loredana MEGA

    (The Bucharest University of Economic Studies)

Abstract

Provision of public services is a matter of achieving a balance between costs, pleasing the beneficiary, increasing quality and benchmarking with similar services. Since Romania has become a member of the EU, and even earlier, since it has been a beneficiary of development funds, the issue has not been just the provision of public services but using and creating measurement instruments and methods, and the question of achieving the performance point where a balance between costs and benefits is attained. The problem is that there is a lack of understanding the basics of reporting results and monitoring performance, there is no general instrument or model that allows any public institution to use it and benchmark the results, and the instruments available are either too complicated to understand or do not work to the entire range of public service. Thus, the present study aims at offering a general measurement instrument for the local public service performance.

Suggested Citation

  • Alexandra – Irina BADEA & Nicolae Daniel MAI?A & Daniel ALEXANDRU & Nicoleta Loredana MEGA, 2022. "Integrated Multi - Level Approach to Public Service Performance Evaluation," REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 23(2), pages 292-301, May.
    • Handle: RePEc:rom:rmcimn:v:23:y:2022:i:2:p:292-301
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    References listed on IDEAS

    as
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    3. James Alm & Carolyn J. Bourdeaux, 2013. "Applying Behavioral Economics to the Public Sector," Hacienda Pública Española / Review of Public Economics, IEF, vol. 206(3), pages 91-134, September.
    4. Arup Bose & Debashis Pal & David E. M. Sappington, 2014. "The impact of public ownership in the lending sector," Canadian Journal of Economics/Revue canadienne d'économique, John Wiley & Sons, vol. 47(4), pages 1282-1311, November.
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    More about this item

    Keywords

    Performance evaluation; public services; performance management; integrated performance; public administration;
    All these keywords.

    JEL classification:

    • H79 - Public Economics - - State and Local Government; Intergovernmental Relations - - - Other

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