IDEAS home Printed from https://ideas.repec.org/a/rom/mancon/v8y2014i1p518-525.html
   My bibliography  Save this article

The Application Of Six Sigma Within Bpm In A Financial Services Outsourced Back-Office Environment

Author

Listed:
  • Paul SOARE

Abstract

The present paper investigates Six Sigma’s suitability within Business Process Management while exploring to what extent DMAIC can assist the management of a back-office and continuous improvement. The research is looking into the service industry, business process outsourcing in particular, exploring ways of driving productivity improvements and whether this is attainable through the application of Six Sigma.

Suggested Citation

  • Paul SOARE, 2014. "The Application Of Six Sigma Within Bpm In A Financial Services Outsourced Back-Office Environment," Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 8(1), pages 518-525, November.
    • Handle: RePEc:rom:mancon:v:8:y:2014:i:1:p:518-525
    as

    Download full text from publisher

    File URL: https://conference.management.ase.ro/archives/2014/pdf/52.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Kanani K. M. Lee, 2009. "The enigma of D′′," Nature, Nature, vol. 462(7274), pages 731-732, December.
    2. Kaushik Basu, 2008. "The Enigma of India," Journal of Economic Literature, American Economic Association, vol. 46(2), pages 396-406, June.
    3. Jonathan Haskel & Robert Z. Lawrence & Edward E. Leamer & Matthew J. Slaughter, 2012. "Globalization and U.S. Wages: Modifying Classic Theory to Explain Recent Facts," Journal of Economic Perspectives, American Economic Association, vol. 26(2), pages 119-140, Spring.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Campbell, Douglas L. & Lusher, Lester, 2019. "The impact of real exchange rate shocks on manufacturing workers: An autopsy from the MORG," Journal of International Money and Finance, Elsevier, vol. 91(C), pages 12-28.
    2. Castelló-Climent, Amparo & Mukhopadhyay, Abhiroop, 2013. "Mass education or a minority well educated elite in the process of growth: The case of India," Journal of Development Economics, Elsevier, vol. 105(C), pages 303-320.
    3. Jakub Lonsky, 2021. "Does immigration decrease far-right popularity? Evidence from Finnish municipalities," Journal of Population Economics, Springer;European Society for Population Economics, vol. 34(1), pages 97-139, January.
    4. Styhre, Alexander & Bergström, Ola, 2019. "The benefit of market-based governance devices: Reflections on the issue of growing economic inequality as a corporate concern," European Management Journal, Elsevier, vol. 37(4), pages 413-420.
    5. Manmohan Agarwal & John Whalley, 2013. "The 1991 Reforms, Indian Economic Growth, and Social Progress," NBER Working Papers 19024, National Bureau of Economic Research, Inc.
    6. Balakrishnan, Pulapre & Das, Mausumi & Parameswaran, M., 2017. "The internal dynamic of Indian economic growth," Journal of Asian Economics, Elsevier, vol. 50(C), pages 46-61.
    7. B.S. Chimni, 2010. "Mapping Indian Foreign Economic Policy," International Studies, , vol. 47(2-4), pages 163-185, April.
    8. Rotunno, Lorenzo & Wood, Adrian, 2020. "Wage inequality and skill supplies in a globalised world," Journal of Comparative Economics, Elsevier, vol. 48(3), pages 529-547.
    9. Enkeleida Lleshi & Denis Nuriu, 2020. "Women’s National Volleyball - Basketball teams in Albania performed in Drop Jump 60 cm," European Journal of Multidisciplinary Studies Articles, Revistia Research and Publishing, vol. 5, ejms_v5_i.
    10. Headey, Derek & Hoddinott, John & Ali, Disha & Tesfaye, Roman & Dereje, Mekdim, 2015. "The Other Asian Enigma: Explaining the Rapid Reduction of Undernutrition in Bangladesh," World Development, Elsevier, vol. 66(C), pages 749-761.
    11. Edelman, Peter B. & Holzer, Harry J., 2013. "Connecting the Disconnected: Improving Education and Employment Outcomes Among Disadvantaged Youth," IZA Policy Papers 56, Institute of Labor Economics (IZA).
    12. Gonzaga, Gustavo & Terra, Cristina & Muriel Hernandez, Beatriz, 2014. "Wage Differentials: Trade Openness and Wage Bargaining," Brazilian Review of Econometrics, Sociedade Brasileira de Econometria - SBE, vol. 34(1), March.
    13. Rod Tyers & Yixiao Zhou, 2023. "Automation and inequality with taxes and transfers," Scottish Journal of Political Economy, Scottish Economic Society, vol. 70(1), pages 68-100, February.
    14. Maria R Servedio & Yaniv Brandvain & Sumit Dhole & Courtney L Fitzpatrick & Emma E Goldberg & Caitlin A Stern & Jeremy Van Cleve & D Justin Yeh, 2014. "Not Just a Theory—The Utility of Mathematical Models in Evolutionary Biology," PLOS Biology, Public Library of Science, vol. 12(12), pages 1-5, December.
    15. Christoph Lakner & Branko Milanovic, 2016. "Global Income Distribution: From the Fall of the Berlin Wall to the Great Recession," The World Bank Economic Review, World Bank, vol. 30(2), pages 203-232.
    16. Sunil Mani, 2009. "The Growth of Knowledge-Intensive Entrepreneurship in India, 1991-2007 Analysis of its Evidence and Facilitating Factors," Working Papers id:1877, eSocialSciences.
    17. Emran, M. Shahe & Shilpi, Forhad, 2015. "Gender, Geography, and Generations: Intergenerational Educational Mobility in Post-Reform India," World Development, Elsevier, vol. 72(C), pages 362-380.
    18. Denis Chetverikov & Bradley Larsen & Christopher Palmer, 2016. "IV Quantile Regression for Group‐Level Treatments, With an Application to the Distributional Effects of Trade," Econometrica, Econometric Society, vol. 84, pages 809-833, March.
    19. Dinopoulos, Elias & Unel, Bulent, 2015. "Entrepreneurs, jobs, and trade," European Economic Review, Elsevier, vol. 79(C), pages 93-112.
    20. MacPherson, Brian & Gras, Robin, 2016. "Individual-based ecological models: Adjunctive tools or experimental systems?," Ecological Modelling, Elsevier, vol. 323(C), pages 106-114.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:rom:mancon:v:8:y:2014:i:1:p:518-525. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Ciocoiu Nadia Carmen (email available below). General contact details of provider: https://edirc.repec.org/data/mnasero.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.