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Tourist Activity and Destination Brand Perception: The Case of Cape Town, South Africa

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  • Ikechukwu O Ezeuduji
  • Kirsti Lee November
  • Chelsea Haupt

Abstract

A respondent-completed questionnaire in Cape Town, South Africa was used to check how the activities that tourists enjoyed in Cape Town relate to how they perceive this destination using brand descriptive variables (brand essence, brand image and brand loyalty). 200 questionnaires were received for bivariate and multivariate analyses. This study finds that although tourists found most activities in Cape Town enjoyable; nature and outdoor, food and wine, and shopping enjoyment have more impact in determining the general experience satisfaction of tourists, than beach, and surprisingly, history and cultural activities. Nonetheless, tourists generally perceive Cape Town quite positively. From analyses, this study strongly suggests that the brand position statement for Cape Town should revolve around unique and diverse tourists' attractions in Cape Town, and the memorable experience with which tourists go home from Cape Town. The brand position statement should be linked to Cape Town tourism integrated marketing communications. This study can assist tourism business owners in Cape Town to evaluate and improve tourism offerings to meet the expectations of visitors, contributing to visitors forming a positive perception towards Cape Town. The findings have implications for similar destinations in the developing economies.

Suggested Citation

  • Ikechukwu O Ezeuduji & Kirsti Lee November & Chelsea Haupt, 2016. "Tourist Activity and Destination Brand Perception: The Case of Cape Town, South Africa," Journal of Economics and Behavioral Studies, AMH International, vol. 8(4), pages 156-168.
  • Handle: RePEc:rnd:arjebs:v:8:y:2016:i:4:p:156-168
    DOI: 10.22610/jebs.v8i4(J).1371
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    References listed on IDEAS

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    1. Rid, Wolfgang & Ezeuduji, Ikechukwu O. & Pröbstl-Haider, Ulrike, 2014. "Segmentation by motivation for rural tourism activities in The Gambia," Tourism Management, Elsevier, vol. 40(C), pages 102-116.
    2. Bart Neuts & João Romão & Eveline van Leeuwen & Peter Nijkamp, 2013. "Describing the Relationships between Tourist Satisfaction and Destination Loyalty in a Segmented and Digitalized Market," Tourism Economics, , vol. 19(5), pages 987-1004, October.
    3. Đurđica PEROVIĆ & Tatjana STANOVČIĆ & Ilija MORIC & Sanja PEKOVIC, 2012. "What Socio-Demographic Characteristics Do Influence The Level Of Tourist’S Satisfaction In Montenegro? Empirical Analysis," Revista de turism - studii si cercetari in turism / Journal of tourism - studies and research in tourism, "Stefan cel Mare" University of Suceava, Romania, Faculty of Economics and Public Administration - Economy, Business Administration and Tourism Department., vol. 14(14), pages 5-10, December.
    4. Ikechukwu O Ezeuduji, 2015. "Brand Positioning for Sub-Saharan Africa’s Rural Tourism Development," Journal of Economics and Behavioral Studies, AMH International, vol. 7(6), pages 34-41.
    5. Qu, Hailin & Kim, Lisa Hyunjung & Im, Holly Hyunjung, 2011. "A model of destination branding: Integrating the concepts of the branding and destination image," Tourism Management, Elsevier, vol. 32(3), pages 465-476.
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    1. Ikechukwu O Ezeuduji & Vuyokazi Mdivasi, 2017. "Behavioural Ethics among Nurses in Midwife Obstetric Units: Patients and their Perceptions in Cape Town, South Africa," Journal of Economics and Behavioral Studies, AMH International, vol. 9(1), pages 127-134.
    2. Ikechukwu .O. Ezeuduji & Joyce M. Mdiniso & Antonia Thandi Nzama, 2017. "Assessing Nature Conservation and Tourism Development Effectiveness towards Local Economic Development in South Africa: Nuanced by the Perceptions of Local Communities?," Acta Universitatis Danubius. OEconomica, Danubius University of Galati, issue 13(6), pages 224-239, DECEMBER.

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