Online Shopper Satisfaction: Exploring the Impact of e-Service Quality
Author
Abstract
Suggested Citation
DOI: 10.22610/imbr.v16i1(I)S.3734
Download full text from publisher
References listed on IDEAS
- Mitchell, V. -W., 2001. "Re-conceptualizing consumer store image processing using perceived risk," Journal of Business Research, Elsevier, vol. 54(2), pages 167-172, November.
- Julia Koch & Britta Frommeyer & Gerhard Schewe, 2020. "Online Shopping Motives during the COVID-19 Pandemic—Lessons from the Crisis," Sustainability, MDPI, vol. 12(24), pages 1-20, December.
- Rubab Ashiq & Asad Hussain, 2023. "Exploring the effects of e-service quality and e-trust on consumers' e-satisfaction and e-loyalty: insights from online shoppers in Pakistan," Journal of Electronic Business & Digital Economics, Emerald Group Publishing Limited, vol. 3(2), pages 117-141, December.
- Rahman, Fathony & Norman, Ruth T., 2016. "The effect of firm scale and CSR geographical scope of impact on consumers' response," Journal of Retailing and Consumer Services, Elsevier, vol. 28(C), pages 189-198.
Most related items
These are the items that most often cite the same works as this one and are cited by the same works as this one.- Diallo, Mbaye Fall, 2012. "Effects of store image and store brand price-image on store brand purchase intention: Application to an emerging market," Journal of Retailing and Consumer Services, Elsevier, vol. 19(3), pages 360-367.
- Samuel Buertey & Eun‐Jung Sun & Jang Soon Lee & Juhee Hwang, 2020. "Corporate social responsibility and earnings management: The moderating effect of corporate governance mechanisms," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(1), pages 256-271, January.
- Perea ý Monsuwé, A., 2003. "Rationalizability and minimal complexity in dynamic games," Research Memorandum 030, Maastricht University, Maastricht Research School of Economics of Technology and Organization (METEOR).
- Laura Broccardo & Elisa Truant & Lèo‐Paul Dana, 2023. "The sustainability orientation in the wine industry: An analysis based on age as a driver," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 30(3), pages 1300-1313, May.
- Laddawan Kaewkitipong & Charlie Chen & Jiangxue Han & Peter Ractham, 2022. "Human–Computer Interaction (HCI) and Trust Factors for the Continuance Intention of Mobile Payment Services," Sustainability, MDPI, vol. 14(21), pages 1-15, November.
- repec:ers:journl:v:xxiv:y:2021:i:special4:p:658-671 is not listed on IDEAS
- Ullah, Subhan & Attah-Boakye, Rexford & Adams, Kweku & Zaefarian, Ghasem, 2022. "Assessing the influence of celebrity and government endorsements on bitcoin’s price volatility," Journal of Business Research, Elsevier, vol. 145(C), pages 228-239.
- Luo, Hong & Park, Seong-Yeon, 2024. "Exploring barriers to secondhand luxury consumption among Chinese consumers and changes during the COVID-19 pandemic," Journal of Business Research, Elsevier, vol. 174(C).
- Joanna Sawicka & Elżbieta Marcinkowska, 2023. "Environmental CSR and the Purchase Declarations of Generation Z Consumers," Sustainability, MDPI, vol. 15(17), pages 1-14, August.
- Szwajca Danuta, 2022. "The Use of Digital Communication Channels by Polish Consumers – Changes Caused by the Pandemic," Foundations of Management, Sciendo, vol. 14(1), pages 37-50, January.
- Pop, Rebeka-Anna & Hlédik, Erika & Dabija, Dan-Cristian, 2023. "Predicting consumers' purchase intention through fast fashion mobile apps: The mediating role of attitude and the moderating role of COVID-19," Technological Forecasting and Social Change, Elsevier, vol. 186(PA).
- Norazryana Mat Dawi & Ha Jin Hwang & Nasir Abdul Jalil & Petra Maresova & Hamidreza Namazi, 2024. "Consumer Motivation to Purchase Online During COVID-19 Pandemic: Extending Protection Motivation Theory," SAGE Open, , vol. 14(1), pages 21582440241, March.
- Elshaer, Ibrahim A. & Alrawad, Mahmaod & Lutfi, Abdalwali & Azazz, Alaa M.S., 2024. "Social commerce and buying intention post COVID-19: Evidence from a hybrid approach based on SEM – fsQCA," Journal of Retailing and Consumer Services, Elsevier, vol. 76(C).
- Sylvie Rolland & Déborah Wallet-Wodka, 2003. "Electronic agents on the Internet: A new way to satisfy the consumer?," Post-Print halshs-00143040, HAL.
- Artur Kwasek & Magdalena Maciaszczyk & Damian Kocot & Marek Martin & Maria Kocot, 2021. "A Study on the Determinants of Consumer Online Purchasing Behaviour," European Research Studies Journal, European Research Studies Journal, vol. 0(Special 2), pages 658-671.
- Johnstone, Leanne & Lindh, Cecilia, 2022. "Sustainably sustaining (online) fashion consumption: Using influencers to promote sustainable (un)planned behaviour in Europe's millennials," Journal of Retailing and Consumer Services, Elsevier, vol. 64(C).
- Chechen Liao & Hong-Nan Lin & Yu-Ping Liu, 2010. "Predicting the Use of Pirated Software: A Contingency Model Integrating Perceived Risk with the Theory of Planned Behavior," Journal of Business Ethics, Springer, vol. 91(2), pages 237-252, January.
- Chiwei Chen, 2021. "The Study on the Store Image of Hypermarkets: An Empirical Study of Carrefour, Fe-Amart, and Costco in Taiwan," International Journal of Asian Business and Information Management (IJABIM), IGI Global, vol. 12(3), pages 205-221, July.
- Molina-Castillo, Francisco-Jose & Lopez-Nicolas, Carolina & Soto-Acosta, Pedro, 2012. "Interaction effects of media and message on perceived complexity, risk and trust of innovative products," European Management Journal, Elsevier, vol. 30(6), pages 577-587.
- Jefta Harlianto & Harjanto Prabowo & Rano Kartono Rahim & Nugroho J. Setiadi, 2024. "From Old to New Ways of Working: How Technology and Autonomy Drive Productivity in Indonesia," International Journal of Asian Business and Information Management (IJABIM), IGI Global, vol. 15(1), pages 1-24, January.
- Higueras-Castillo, Elena & Liébana-Cabanillas, Francisco J. & Villarejo-Ramos, Ángel F., 2023. "Intention to use e-commerce vs physical shopping. Difference between consumers in the post-COVID era," Journal of Business Research, Elsevier, vol. 157(C).
Corrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:rnd:arimbr:v:16:y:2024:i:1:p:106-120. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Muhammad Tayyab (email available below). General contact details of provider: https://ojs.amhinternational.com/index.php/imbr .
Please note that corrections may take a couple of weeks to filter through the various RePEc services.