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A Study of Literature and Practical Gaps in e-Wallet Acceptance: The Case of Malaysia

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  • Rohaiza Kamis
  • Shafinar Ismail
  • Nur Hayati Abd Rahman

Abstract

The purpose of this article is to identify the existing research gaps in the literature and the practicality of e-wallet acceptance studies in Malaysia. A systematic literature review (SLR) of peer-reviewed journal articles was carried out by the researchers, based on two major databases, namely, Scopus and Web of Science. In total, 60 articles published from January 2017 to April 2021 were reviewed which revealed the research gaps. Several research gaps are identified in the literature and practicality. The article offers suggestions for future research, including how to prioritize understudied subjects and incorporate other points of view. As a result, this study offers new researchers to learn more about the rapidly growing acceptance of e-wallets. Future research can also address these gaps and enhance the level of acceptance for e-wallets globally for a sustainable future. By identifying the factors that influence people's decision to accept e-wallets, researchers can help companies design better services and marketing campaigns. This will require some practical and theoretical implications, primarily demonstrating some nourishment in realizing the cashless society vision.

Suggested Citation

  • Rohaiza Kamis & Shafinar Ismail & Nur Hayati Abd Rahman, 2023. "A Study of Literature and Practical Gaps in e-Wallet Acceptance: The Case of Malaysia," Information Management and Business Review, AMH International, vol. 15(4), pages 181-190.
    • Handle: RePEc:rnd:arimbr:v:15:y:2023:i:4:p:181-190
    DOI: 10.22610/imbr.v15i4(SI)I.3591
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    References listed on IDEAS

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    1. Murari, Krishna & Bhatt, Vimal & Kumar, Prabhat, 2020. "Does socio-demography affect preferences and concerns towards cashless payment? Evidence from the north-eastern region of India," Journal of Payments Strategy & Systems, Henry Stewart Publications, vol. 14(3), pages 207-222, September.
    2. Jean N. Lee & Jonathan Morduch & Saravana Ravindran & Abu Shonchoy & Hassan Zaman, 2021. "Poverty and Migration in the Digital Age: Experimental Evidence on Mobile Banking in Bangladesh," American Economic Journal: Applied Economics, American Economic Association, vol. 13(1), pages 38-71, January.
    3. Shirley Taylor & Peter A. Todd, 1995. "Understanding Information Technology Usage: A Test of Competing Models," Information Systems Research, INFORMS, vol. 6(2), pages 144-176, June.
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