Total Quality Management and Organizational Performance: A Study of Commercial Banks in Bamako, Mali
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DOI: 10.22610/imbr.v15i4(I).3332
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References listed on IDEAS
- Olawumi Dele Awolusi, 2012. "Effectiveness of total quality management on business performance in Nigerian manufacturing firms: an empirical analysis," International Journal of Enterprise Network Management, Inderscience Enterprises Ltd, vol. 5(3), pages 254-271.
- Olawumi Dele Awolusi, 2013. "The effects of total quality management on customer service management in the Nigerian banking industry: an empirical analysis," International Journal of Management and Network Economics, Inderscience Enterprises Ltd, vol. 3(1), pages 57-77.
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