IDEAS home Printed from https://ideas.repec.org/a/ids/ijenma/v5y2012i3p254-271.html
   My bibliography  Save this article

Effectiveness of total quality management on business performance in Nigerian manufacturing firms: an empirical analysis

Author

Listed:
  • Olawumi Dele Awolusi

Abstract

The purpose of this study is to investigate the critical success factors (CSFs) of total quality management (TQM) implementation, as well as, examine specific relationships between these critical success factors of TQM and perceived business performance measures (PBPM) of Nigerian manufacturing firms. The empirical study was conducted via a survey on 566 senior and management staff of 14 Nigerian manufacturing companies, randomly selected from a business-to-business database maintained by a national list provider. Using the framework from Agus (2001), factors manifesting PBPM were regressed on the critical success factors, manifesting successful TQM. Findings based on the survey revealed significant positive relationships between successful TQM and PBPM in Nigerian manufacturing firms. The model provides predictive implications on improved business performance, given the activities of CSFs manifesting successful TQM. Hence, to improve business performance, manufacturing firms could control their TQM programme.

Suggested Citation

  • Olawumi Dele Awolusi, 2012. "Effectiveness of total quality management on business performance in Nigerian manufacturing firms: an empirical analysis," International Journal of Enterprise Network Management, Inderscience Enterprises Ltd, vol. 5(3), pages 254-271.
  • Handle: RePEc:ids:ijenma:v:5:y:2012:i:3:p:254-271
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=51310
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Mbalalufu Mukenga & Olawumi Dele Awolusi, 2023. "Total Quality Management and Organizational Performance: A Study of Commercial Banks in Bamako, Mali," Information Management and Business Review, AMH International, vol. 15(4), pages 1-15.
    2. Uchenna Aduaka & Olawumi Dele Awolusi, 2020. "Electronic Banking and Profitability in the Nigerian Banking Industry," Information Management and Business Review, AMH International, vol. 12(2), pages 20-37.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijenma:v:5:y:2012:i:3:p:254-271. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=187 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.