IDEAS home Printed from https://ideas.repec.org/a/rnd/arimbr/v15y2023i3p347-360.html
   My bibliography  Save this article

Competitive Advantages amongst Travel Agencies in Malaysian SMEs: The Role of IOE Factors and Web Technologies & E-Business Adoption

Author

Listed:
  • Nor Asikin Shaharuddin
  • Suhailah Kassim
  • Alisa Ibrahim

Abstract

In response to the volatile industrial landscape, particularly about Small and Medium-sized Enterprises (SMEs), organizations have extensively embraced electronic business (e-business) as a strategic initiative aimed at enhancing their competitive advantage mechanisms. Nevertheless, the adoption of e-business amongst local Small and Medium Travel Agency (SMTAs) is still negligible. This study seeks to introduce a comprehensive model encompassing the factors driving and the consequences resulting from the adoption of e-business within SMTAs. The determinants of e-business adoption and the adoption of web-based technologies were empirically examined by employing data obtained from a sample of 323 managerial personnel. The collected data was subjected to analysis through structural equation modelling methods. The findings revealed the significance of specific determinants in influencing the adoption of e-business. Particularly, owner support, perceived ease of use, and government support emerged as critical factors influencing the decision to adopt e-business within SMTAs. In contrast attitude, competitive pressure, and relative advantage were found not significant. While e-business adoption has a major impact on SME functioning and operational progress, it also influences competitive advantage. This study's exploration of the factors influencing, and the consequences associated with the adoption of e-business offers valuable insights. These findings offer e-business practitioners and managers practical guidance for enhancing the efficiency and effectiveness of e-business adoption within their respective organizations. The results also provided a basis for more precise e-business studies to be conducted for small and medium companies in developing countries.

Suggested Citation

  • Nor Asikin Shaharuddin & Suhailah Kassim & Alisa Ibrahim, 2023. "Competitive Advantages amongst Travel Agencies in Malaysian SMEs: The Role of IOE Factors and Web Technologies & E-Business Adoption," Information Management and Business Review, AMH International, vol. 15(3), pages 347-360.
    • Handle: RePEc:rnd:arimbr:v:15:y:2023:i:3:p:347-360
    DOI: 10.22610/imbr.v15i3(I).3545
    as

    Download full text from publisher

    File URL: https://ojs.amhinternational.com/index.php/imbr/article/view/3545/2284
    Download Restriction: no
    File URL: https://ojs.amhinternational.com/index.php/imbr/article/view/3545
    Download Restriction: no
    File URL: https://libkey.io/10.22610/imbr.v15i3(I).3545?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Mourad Dakhli & Dirk De Clercq, 2004. "Human capital, social capital, and innovation: a multi-country study," Entrepreneurship & Regional Development, Taylor & Francis Journals, vol. 16(2), pages 107-128, March.
    2. Zeinab Zaremohzzabieh & Bahaman Abu Samah & Mahazan Muhammad & Siti Zobidah Omar & Jusang Bolong & Salleh Bin Hj Hassan & Hayrol Azril Mohamed Shaffril, 2016. "Information and Communications Technology Acceptance by Youth Entrepreneurs in Rural Malaysian Communities: The Mediating Effects of Attitude and Entrepreneurial Intention," Information Technology for Development, Taylor & Francis Journals, vol. 22(4), pages 606-629, October.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Saeideh Sharifi fard & Ezhar Tamam & Md Salleh Hj Hassan & Moniza Waheed & Zeinab Zaremohzzabieh, 2016. "Factors affecting Malaysian university students’ purchase intention in social networking sites," Cogent Business & Management, Taylor & Francis Journals, vol. 3(1), pages 1182612-118, December.
    2. Kumar, Sanjesh & Singh, Baljeet, 2019. "Barriers to the international diffusion of technological innovations," Economic Modelling, Elsevier, vol. 82(C), pages 74-86.
    3. Jujea (Vijulie) Corina Lavinia, 2024. "Existing Labour Market Measures – Support Or Stigmatisation," Annals - Economy Series, Constantin Brancusi University, Faculty of Economics, vol. 5, pages 371-382, October.
    4. repec:ehu:cuader:33232 is not listed on IDEAS
    5. Jing, Zhongying & Li, Zheng, 2024. "The effect of population ageing on technological innovation in emerging market countries," Technological Forecasting and Social Change, Elsevier, vol. 200(C).
    6. Zainab Asif & Radhika Lahiri, 2021. "Dimensions of human capital and technological diffusion," Empirical Economics, Springer, vol. 60(2), pages 941-967, February.
    7. Pascal L. Ghazalian & Ali Fakih, 2017. "R&D and Innovation in Food Processing Firms in Transition Countries," Journal of Agricultural Economics, Wiley Blackwell, vol. 68(2), pages 427-450, June.
    8. Na Li & Haiyan Lu & Yongxin Lv, 2022. "High-Speed Railway Facilities, Intercity Accessibility and Urban Innovation Level—Evidence from Cities in Three Chinese Megacity Regions," Land, MDPI, vol. 11(8), pages 1-16, July.
    9. De Clercq, Dirk & Meuleman, Miguel & Wright, Mike, 2012. "A cross-country investigation of micro-angel investment activity: The roles of new business opportunities and institutions," International Business Review, Elsevier, vol. 21(2), pages 117-129.
    10. Wood, Matthew S. & Bradley, Steven W. & Artz, Kendall, 2015. "Roots, reasons, and resources: Situated optimism and firm growth in subsistence economies," Journal of Business Research, Elsevier, vol. 68(1), pages 127-136.
    11. Anneli Kaasa, 2018. "Intangible factors and productivity: Evidence from Europe at the regional level," Business and Economic Horizons (BEH), Prague Development Center, vol. 14(2), pages 300-325, April.
    12. Muhammad Asif Qureshi & Jawaid Ahmed Qureshi & Ammar Ahmed & Shahzad Qaiser & Ramsha Ali & Arshian Sharif, 2020. "The Dynamic Relationship Between Technology Innovation and Human Development in Technologically Advanced Countries: Fresh Insights from Quantiles-on-Quantile Approach," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 152(2), pages 555-580, November.
    13. Gerrit Rooks & Adam Szirmai & Arthur Sserwanga, 2009. "Interplay of Human and Social Capital in Entrepreneurship in Developing Countries: The Case of Uganda," WIDER Working Paper Series RP2009-09, World Institute for Development Economic Research (UNU-WIDER).
    14. Hamidi, Shima & Zandiatashbar, Ahoura & Bonakdar, Ahmad, 2019. "The relationship between regional compactness and regional innovation capacity (RIC): Empirical evidence from a national study," Technological Forecasting and Social Change, Elsevier, vol. 142(C), pages 394-402.
    15. Asghar Afshar Jahanshahi & Khaled Nawaser & Alexander Brem, 2019. "The EFFECTS OF CUSTOMER CAPITAL ON CUSTOMER RESPONSE SPEED AND INNOVATIVENESS: THE MEDIATING ROLE OF MARKETING CAPABILITY," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 23(06), pages 1-25, August.
    16. Ion Lucian Ceapraz & Catherine Delhoume, 2017. "How Social Capital Can Improve The Territorial Innovation? The Case Of The French Agriculture. Some Conceptual Issues," Post-Print hal-04359913, HAL.
    17. Zhang, Yanlong, 2015. "The contingent value of social resources: Entrepreneurs' use of debt-financing sources in Western China," Journal of Business Venturing, Elsevier, vol. 30(3), pages 390-406.
    18. Matthias Filser & Alexander Brem & Johanna Gast & Sascha Kraus & Andrea Calabrò, 2016. "Innovation In Family Firms — Examining The Inventory And Mapping The Path," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 20(06), pages 1-39, August.
    19. Yu-Shan Chen & Ching-Hsun Chang, 2013. "Utilize structural equation modeling (SEM) to explore the influence of corporate environmental ethics: the mediation effect of green human capital," Quality & Quantity: International Journal of Methodology, Springer, vol. 47(1), pages 79-95, January.
    20. Mthanti, Thanti & Ojah, Kalu, 2017. "Institutions, Human Capital and Entrepreneurial Orientation (EO): Implications for Growth Strategy," MPRA Paper 89551, University Library of Munich, Germany.
    21. Danquah, Michael & Amankwah-Amoah, Joseph, 2017. "Assessing the relationships between human capital, innovation and technology adoption: Evidence from sub-Saharan Africa," Technological Forecasting and Social Change, Elsevier, vol. 122(C), pages 24-33.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:rnd:arimbr:v:15:y:2023:i:3:p:347-360. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Muhammad Tayyab (email available below). General contact details of provider: https://ojs.amhinternational.com/index.php/imbr .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.