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Unlocking Employee Well-being in Tourism and Hospitality: A Systematic Literature Review

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Abstract

In today’s rapidly changing work landscape, ensuring a good balance between work and personal is a critical concern for employees. This equilibrium significantly influences their overall well-being, affecting work attitudes and behaviours. Research on the tourism and hospitality (T&H) workforce has covered many topics, but there remains an evident gap in scholarly investigations specifically addressing the well-being of employees in this industry. This work intends to fill the void by undertaking a thorough systematic literature review (SLR) focusing explicitly on employee well-being within the T&H sector. This thorough technique helped us identify and evaluate the most relevant studies from an extensive literature. The main goal of this academic paper is to address the identified research gap and provide practical insights for various stakeholders. Policymakers could benefit from recognising T&H workers’ challenges and opportunities. Practitioners, including businesses in this sector, can gain valuable guidance on implementing strategies that promote work-life balance among their workforce. Scholars will also discover a consolidated resource that informs their future research and assists them in contributing to employee well-being discussions. Our results may also help T&H organisations develop work-life-balanced workplaces. Our rigorous literature analysis and practical insights seek to improve employee well-being, organisational performance, and industry vitality.

Suggested Citation

  • Nafees, Sehar & _, Sujood & Hamid, Sheeba, 2024. "Unlocking Employee Well-being in Tourism and Hospitality: A Systematic Literature Review," Journal of Tourism, Sustainability and Well-being, Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, vol. 12(2), pages 111-128.
    • Handle: RePEc:ris:jspord:1092
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    1. Miriam Benitez & Jose M. Leon-Perez & Alejandro Orgambídez & Francisco J. Medina, 2021. "Interpersonal Conflicts in the Unit Impact the Service Quality Rated by Customers: The Mediating Role of Work-Unit Well-Being," IJERPH, MDPI, vol. 18(15), pages 1-13, July.
    2. Kathryn Page & Dianne Vella-Brodrick, 2013. "The Working for Wellness Program: RCT of an Employee Well-Being Intervention," Journal of Happiness Studies, Springer, vol. 14(3), pages 1007-1031, June.
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    More about this item

    Keywords

    Employee Well-being; Tourism; Hospitality; Systematic Literature Review; Tourism Employees;
    All these keywords.

    JEL classification:

    • I31 - Health, Education, and Welfare - - Welfare, Well-Being, and Poverty - - - General Welfare, Well-Being
    • J24 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Human Capital; Skills; Occupational Choice; Labor Productivity
    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism
    • M54 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Labor Management
    • Z32 - Other Special Topics - - Tourism Economics - - - Tourism and Development

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