IDEAS home Printed from https://ideas.repec.org/a/ris/joefas/0153.html
   My bibliography  Save this article

Analysing the impact of a business intelligence system and new conceptualizations of system use

Author

Listed:
  • Gonzales, Rolando

    (Tecnologías de Información e Investigación Operativa, Universidad ESAN, Lima, Peru)

  • Wareham, Jonathan

    (Information Technology, ESADE Business School - Campus Sant Cugat, Sant Cugat del Valles, Spain)

Abstract

In this study, three models were empirically compared, the DeLone and McLean model, the Seddon model and the Modified Seddon model, by measuring the impact of a business intelligence system (BIS) in companies in Peru. After that, the mediators and dependent constructs were analysed to determine if they were behaving properly (a good level of variance explanation and significant relations with others constructs). The study used a sample of 104 users of the BIS, from companies in several important economic sectors, in a quasi-voluntary context and with six constructs: information quality, system quality, service quality, system dependence (system use), user satisfaction and perceived usefulness (individual impact). The Seddon model seems to show the best fit and explanation for the outcomes. After that, a review of the system use construct was realised, because of its limited variance explained and the few significant relations with other constructs, to improve its explanation power in future research.

Suggested Citation

  • Gonzales, Rolando & Wareham, Jonathan, 2019. "Analysing the impact of a business intelligence system and new conceptualizations of system use," Journal of Economics, Finance and Administrative Science, Universidad ESAN, vol. 24(48), pages 345-368.
    • Handle: RePEc:ris:joefas:0153
    as

    Download full text from publisher

    File URL: https://www.emerald.com/insight/content/doi/10.1108/JEFAS-05-2018-0052/full/pdf
    File Function: Full text
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Arun Rai & Sandra S. Lang & Robert B. Welker, 2002. "Assessing the Validity of IS Success Models: An Empirical Test and Theoretical Analysis," Information Systems Research, INFORMS, vol. 13(1), pages 50-69, March.
    2. Bernhard Wieder & Maria-Luise Ossimitz & Peter Chamoni, 2012. "The Impact of Business Intelligence Tools on Performance: A User Satisfaction Paradox?," International Journal of Business and Economic Sciences Applied Research (IJBESAR), International Hellenic University (IHU), Kavala Campus, Greece (formerly Eastern Macedonia and Thrace Institute of Technology - EMaTTech), vol. 5(3), pages 7-32, December.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Benita M. Gullkvist, 2013. "Drivers of change in management accounting practices in an ERP environment," International Journal of Business and Economic Sciences Applied Research (IJBESAR), International Hellenic University (IHU), Kavala Campus, Greece (formerly Eastern Macedonia and Thrace Institute of Technology - EMaTTech), vol. 6(2), pages 149-174, September.
    2. Jae-Woong Jeong & Heon-Hwi Lee & Hun Park, 2022. "A Study on the Effect of Knowledge Services on Organizational Performances Based on the Concept of Balanced Scorecards for the Sustainable Growth of Firms: Evidence from South Korea," Sustainability, MDPI, vol. 14(19), pages 1-19, October.
    3. Jung-Yu Lai & Juite Wang, 2018. "Exploring the impacts of perceived e-collaboration service convenience on new product development in Taiwanese IC design companies," Information Technology and Management, Springer, vol. 19(2), pages 107-120, June.
    4. Ricardo A. Santa & Alejandro Acosta & Silvio Borrero & Annibal Scavarda, 2020. "Corporate, operational, and information systems strategies: Alignment and firm performance," Estudios Gerenciales, Universidad Icesi, vol. 36(157), pages 454-464, December.
    5. Abid Hussain & Muhammad Bilal & Sana Rashid, 2021. "An Empirical Investigation Of Information Quality And Usage Of Mobile Banking In Predicting Adaptive Performance: A Serial Mediation Model," Bulletin of Business and Economics (BBE), Research Foundation for Humanity (RFH), vol. 10(1), pages 134-147, March.
    6. Jong Uk Kim & Rajiv Kishore, 2019. "Do we Fully Understand Information Systems Failure? An Exploratory Study of the Cognitive Schema of IS Professionals," Information Systems Frontiers, Springer, vol. 21(6), pages 1385-1419, December.
    7. Morteza Ghobakhloo & Masood Fathi, 2019. "Modeling the Success of Application-Based Mobile Banking," Economies, MDPI, vol. 7(4), pages 1-21, November.
    8. Sushanta Roy Chowdhary, 2022. "Evaluating the Education Management Information System: A study on Non- Government College-level in Bangladesh," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 6(3), pages 445-452, March.
    9. Nurlia Dewi & Willy Abdillah & Muhartini Salim & Slamet Widodo, 2021. "The Role of Leadership in Implementation Public Information System of Local Government Institutions in Indonesia," International Review of Management and Marketing, Econjournals, vol. 11(6), pages 1-9.
    10. A. Maes & G. Poels, 2006. "Development of a user evaluations based quality model for conceptual modeling," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 06/406, Ghent University, Faculty of Economics and Business Administration.
    11. Bradley, Joseph, 2008. "Management based critical success factors in the implementation of Enterprise Resource Planning systems," International Journal of Accounting Information Systems, Elsevier, vol. 9(3), pages 175-200.
    12. Lahuddin, Harlinda & Modding, H. Basri & Semmaila, H. Baharuddin & Lamo, H. Muchtar & Jamali, Hisnol, 2018. "Effect of management support and user participation on implementation of information systems success and undergraduate programs performance," INA-Rxiv 5cbx3, Center for Open Science.
    13. Xin Xu & Viswanath Venkatesh & Kar Yan Tam & Se-Joon Hong, 2010. "Model of Migration and Use of Platforms: Role of Hierarchy, Current Generation, and Complementarities in Consumer Settings," Management Science, INFORMS, vol. 56(8), pages 1304-1323, August.
    14. Sharath Sasidharan & Radhika Santhanam & Daniel J. Brass & Vallabh Sambamurthy, 2012. "The Effects of Social Network Structure on Enterprise Systems Success: A Longitudinal Multilevel Analysis," Information Systems Research, INFORMS, vol. 23(3-part-1), pages 658-678, September.
    15. Lahuddin, Harlinda & Gani, Ahmad & Nujum, Syamsu & Modding, H. Basri & Jamali, Hisnol, 2018. "Effect of management support and user participation on implementation of information systems success and undergraduate programs performance," INA-Rxiv p7fm4, Center for Open Science.
    16. Nripendra P. Rana & Yogesh K. Dwivedi & Michael D. Williams & Vishanth Weerakkody, 2015. "Investigating success of an e-government initiative: Validation of an integrated IS success model," Information Systems Frontiers, Springer, vol. 17(1), pages 127-142, February.
    17. Erlane K Ghani & Siti Aimi Mohamad Yasin & Mazurina Mohd Ali, 2019. "Examining Enterprise Resource Planning Post Implementation and Employees¡¯ Performance in Small and Medium Enterprises Using DeLone and McLean¡¯s Information System Success Model," International Journal of Financial Research, International Journal of Financial Research, Sciedu Press, vol. 10(3), pages 153-169, May.
    18. Edgardo Bravo Orellana, 2015. "Automating and Informating: Roles to Examine in Technology’s Impact on Performance," Working Papers 15-17, Centro de Investigación, Universidad del Pacífico.
    19. Jeewon Cho & Insu Park, 2022. "Does Information Systems Support for Creativity Enhance Effective Information Systems Use and Job Satisfaction in Virtual Work?," Information Systems Frontiers, Springer, vol. 24(6), pages 1865-1886, December.
    20. Michael W. Makokha & Daniel O. Ochieng, 2014. "Assessing the Success of ICT¡¯s from a User Perspective: Case Study of Coffee Research Foundation, Kenya," Journal of Management and Strategy, Journal of Management and Strategy, Sciedu Press, vol. 5(4), pages 46-53, November.

    More about this item

    Keywords

    DeLone and McLean model; Seddon model; System use construct; Impact of a business intelligence system;
    All these keywords.

    JEL classification:

    • C38 - Mathematical and Quantitative Methods - - Multiple or Simultaneous Equation Models; Multiple Variables - - - Classification Methdos; Cluster Analysis; Principal Components; Factor Analysis
    • C39 - Mathematical and Quantitative Methods - - Multiple or Simultaneous Equation Models; Multiple Variables - - - Other
    • C45 - Mathematical and Quantitative Methods - - Econometric and Statistical Methods: Special Topics - - - Neural Networks and Related Topics
    • C88 - Mathematical and Quantitative Methods - - Data Collection and Data Estimation Methodology; Computer Programs - - - Other Computer Software
    • F63 - International Economics - - Economic Impacts of Globalization - - - Economic Development
    • F69 - International Economics - - Economic Impacts of Globalization - - - Other
    • L86 - Industrial Organization - - Industry Studies: Services - - - Information and Internet Services; Computer Software
    • O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ris:joefas:0153. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: ESAN Ediciones (email available below). General contact details of provider: https://edirc.repec.org/data/esannpe.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.