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Perceived work environment and patient-centered behavior: A study of selected district hospitals in the central region of Ghana

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  • Gordon Abekah-Nkrumah
  • Jacqueline Nkrumah

Abstract

Introduction: Quality work environment has been established as a marker of employee value creation. A plethora of qualitative evidence suggested that sustained focus on employee satisfaction through changes in the work environment, communication of patient-centered care strategic vision, management of staff workload, and workplace social support are factors that stimulate Patient-centered care. Yet, it seems that the effect of work environment on the patient-centered behavior of hospital employees has not been statistically estimated, and it is unclear which of the elements of the work environment best predict patient-centered behavior. Methods: Using a survey design and quantitative methods to gather and analyze data, a sample of 179 respondents from three district hospitals were included in the study using a multi-stage proportional sampling technique. Data were collected using self-administered Likert item questionnaires. Simple linear regression was used to estimate the influence of work environment elements on patient-centered behavior. Stepwise multiple regression was used to determine the best predictors of patient-centered behavior of hospital employees. Results: Perceived internal communication of patient-centered care strategies (β = 0.23; P

Suggested Citation

  • Gordon Abekah-Nkrumah & Jacqueline Nkrumah, 2021. "Perceived work environment and patient-centered behavior: A study of selected district hospitals in the central region of Ghana," PLOS ONE, Public Library of Science, vol. 16(1), pages 1-15, January.
  • Handle: RePEc:plo:pone00:0244726
    DOI: 10.1371/journal.pone.0244726
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    References listed on IDEAS

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    1. Peter Vermeir & Sophie Degroote & Dominique Vandijck & An Mariman & Myriam Deveugele & Renaat Peleman & Rik Verhaeghe & Bart Cambré & Dirk Vogelaers, 2017. "Job Satisfaction in Relation to Communication in Health Care Among Nurses: A Narrative Review and Practical Recommendations," SAGE Open, , vol. 7(2), pages 21582440177, June.
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