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Communication Disparities between Nursing Home Team Members

Author

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  • Timothy W. Farrell

    (Division of Geriatrics, Spencer Fox Eccles School of Medicine, University of Utah, 30 N 1900 E, AB 193 SOM, Salt Lake City, UT 84132, USA
    Geriatric Research, Education, and Clinical Center (GRECC), George E. Wahlen Veteran Affairs Medical Center, 500 Foothill Drive, Salt Lake City, UT 84148, USA)

  • Jorie M. Butler

    (Division of Geriatrics, Spencer Fox Eccles School of Medicine, University of Utah, 30 N 1900 E, AB 193 SOM, Salt Lake City, UT 84132, USA
    Geriatric Research, Education, and Clinical Center (GRECC), George E. Wahlen Veteran Affairs Medical Center, 500 Foothill Drive, Salt Lake City, UT 84148, USA)

  • Gail L. Towsley

    (College of Nursing, University of Utah, 10 S 2000 E, Salt Lake City, UT 84112, USA)

  • Jacqueline S. Telonidis

    (College of Nursing, University of Utah, 10 S 2000 E, Salt Lake City, UT 84112, USA)

  • Katherine P. Supiano

    (College of Nursing, University of Utah, 10 S 2000 E, Salt Lake City, UT 84112, USA)

  • Caroline E. Stephens

    (College of Nursing, University of Utah, 10 S 2000 E, Salt Lake City, UT 84112, USA)

  • Nancy M. Nelson

    (College of Nursing, University of Utah, 10 S 2000 E, Salt Lake City, UT 84112, USA)

  • Alisyn L. May

    (College of Pharmacy, University of Utah, 30 S 2000 E, Salt Lake City, UT 84112, USA)

  • Linda S. Edelman

    (College of Nursing, University of Utah, 10 S 2000 E, Salt Lake City, UT 84112, USA)

Abstract

Optimal care in nursing home (NH) settings requires effective team communication. Certified nursing assistants (CNAs) interact with nursing home residents frequently, but the extent to which CNAs feel their input is valued by other team members is not known. We conducted a cross-sectional study in which we administered a communication survey within 20 Utah nursing home facilities to 650 team members, including 124 nurses and 264 CNAs. Respondents used a 4-point scale to indicate the extent to which their input is valued by other team members when reporting their concerns about nursing home residents. We used a one-way ANOVA with a Bonferroni correction. When compared to nurses, CNAs felt less valued (CNA mean = 2.14, nurse mean = 3.24; p < 0.001) when reporting to physicians, and less valued (CNA mean = 1.66, nurse mean = 2.71; p < 0.001) when reporting to pharmacists. CNAs did not feel less valued than nurses (CNA mean = 3.43, nurse mean = 3.37; p = 0.25) when reporting to other nurses. Our findings demonstrate that CNAs feel their input is not valued outside of nursing, which could impact resident care. Additional research is needed to understand the reasons for this perception and to design educational interventions to improve the culture of communication in nursing home settings.

Suggested Citation

  • Timothy W. Farrell & Jorie M. Butler & Gail L. Towsley & Jacqueline S. Telonidis & Katherine P. Supiano & Caroline E. Stephens & Nancy M. Nelson & Alisyn L. May & Linda S. Edelman, 2022. "Communication Disparities between Nursing Home Team Members," IJERPH, MDPI, vol. 19(10), pages 1-8, May.
    • Handle: RePEc:gam:jijerp:v:19:y:2022:i:10:p:5975-:d:815670
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    References listed on IDEAS

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    1. Peter Vermeir & Sophie Degroote & Dominique Vandijck & An Mariman & Myriam Deveugele & Renaat Peleman & Rik Verhaeghe & Bart Cambré & Dirk Vogelaers, 2017. "Job Satisfaction in Relation to Communication in Health Care Among Nurses: A Narrative Review and Practical Recommendations," SAGE Open, , vol. 7(2), pages 21582440177, June.
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    Cited by:

    1. Nina Tumosa, 2023. "Using the Age-Friendly Health Systems Framework to Track Wellness and Health Promotion Priorities of Older Adults in the Global Community," IJERPH, MDPI, vol. 20(5), pages 1-5, March.

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