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Exploring cybersecurity-related emotions and finding that they are challenging to measure

Author

Listed:
  • Karen Renaud

    (University of Strathclyde
    Rhodes University
    Abertay University)

  • Verena Zimmermann

    (Technische Universität Darmstadt)

  • Tim Schürmann

    (Technische Universität Darmstadt)

  • Carlos Böhm

    (Technische Universität Darmstadt)

Abstract

This paper reports on a three-part investigation into people’s perceptions of cybersecurity, based on their lived experiences. We sought thereby to reveal issues located within the Johari grid’s “Blind Spot” quadrant. We utilized research methodologies from both the Arts and Science in order firstly to identify blind spot issues, and secondly to explore their dimensions. Our investigation confirmed a number of aspects that we were indeed aware of, when it came to people’s lived cybersecurity experiences. We also identified one particular blind spot issue: widespread, but not universal, negativity towards cybersecurity. We then carried out an investigation using a recognized methodology from psychology, as a first attempt to assess the nature of this negativity and to get a sense of its roots. What our initial experiment revealed was that scoping cybersecurity-related emotions is nontrivial and will require the formulation of new measurement tools. We conclude by reporting on the challenges, to inform researchers who plan to extend the research reported in this paper.

Suggested Citation

  • Karen Renaud & Verena Zimmermann & Tim Schürmann & Carlos Böhm, 2021. "Exploring cybersecurity-related emotions and finding that they are challenging to measure," Palgrave Communications, Palgrave Macmillan, vol. 8(1), pages 1-17, December.
    • Handle: RePEc:pal:palcom:v:8:y:2021:i:1:d:10.1057_s41599-021-00746-5
    DOI: 10.1057/s41599-021-00746-5
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    References listed on IDEAS

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    1. Ajzen, Icek, 1991. "The theory of planned behavior," Organizational Behavior and Human Decision Processes, Elsevier, vol. 50(2), pages 179-211, December.
    2. Eric Luiijf & Kim Besseling & Patrick De Graaf, 2013. "Nineteen national cyber security strategies," International Journal of Critical Infrastructures, Inderscience Enterprises Ltd, vol. 9(1/2), pages 3-31.
    3. Bauer, Johannes M. & van Eeten, Michel J.G., 0. "Cybersecurity: Stakeholder incentives, externalities, and policy options," Telecommunications Policy, Elsevier, vol. 33(10-11), pages 706-719, November.
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