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Conflict resolution in intercultural communication: strategies for managing cultural conflicts

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  • Weihong Guo

    (Shandong Management University)

Abstract

Effective conflict resolution in intercultural communication entails utilizing strategies for managing cultural conflicts based on scientific approaches and research. The aim of this research is to assess and identify strategies that aid in managing conflicts arising in intercultural interactions, particularly those aimed at overcoming cultural barriers and fostering positive interactions among representatives of different cultures. An online survey method was employed in this study, and statistical methods, including comparative analysis of means and computation of t-values, were used for data processing and analysis. Experimental results indicate statistically significant differences between the control and experimental groups in resolving intercultural conflicts. The mean value in the group employing specific conflict management strategies was significantly higher (75 compared to 70 in the control group), indicating more successful resolution of conflict situations. t ≈ 8.66 denotes significant differences between the groups. The findings of the study confirm the effectiveness of utilizing specific conflict management strategies in intercultural communication. This article underscores practical significance as it offers concrete strategies and tools for effective conflict management among professionals in the field of intercultural communication. The research outcomes can be leveraged to enhance communication strategies in organizations and promote increased levels of mutual understanding and cooperation among representatives of different cultures.

Suggested Citation

  • Weihong Guo, 2025. "Conflict resolution in intercultural communication: strategies for managing cultural conflicts," Palgrave Communications, Palgrave Macmillan, vol. 12(1), pages 1-10, December.
    • Handle: RePEc:pal:palcom:v:12:y:2025:i:1:d:10.1057_s41599-025-04391-0
    DOI: 10.1057/s41599-025-04391-0
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    References listed on IDEAS

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    1. Gunkel, Marjaana & Schlaegel, Christopher & Taras, Vas, 2016. "Cultural values, emotional intelligence, and conflict handling styles: A global study," Journal of World Business, Elsevier, vol. 51(4), pages 568-585.
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    3. Stella Aririguzoh, 2022. "Communication competencies, culture and SDGs: effective processes to cross-cultural communication," Palgrave Communications, Palgrave Macmillan, vol. 9(1), pages 1-11, December.
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