IDEAS home Printed from https://ideas.repec.org/a/pal/palcom/v10y2023i1d10.1057_s41599-023-01788-7.html
   My bibliography  Save this article

Pressure, state and response: configurational analysis of organizational resilience in tourism businesses following the COVID-19 pandemic crisis

Author

Listed:
  • Ruiyi Zhao

    (Xinjiang University)

  • Ling Li

    (Xinjiang University)

Abstract

Organizational resilience is key for tourism companies in coping with crises; however, little is known about how tourism companies can become more resilient. Furthermore, much of the empirical evidence in the extant literature comes from developed countries. The study identifies key factors affecting organizational resilience based on a “resource–capacity-relationship” theoretical framework, incorporating the number of COVID-19 cases as an external factor in the stress-state-response (PSR) model, with the epidemic as pressure, corporate governance, and redundant resources as the enterprise state, and CSR performance as the response. The fsQCA method was used to analyse the interaction and joint effects among multisource influencing factors such as pressure, state and response. Based on an empirical analysis of 35 listed tourism companies in China from 2010 to 2020, the research found the following: (1) Four groupings of high organizational resilience: redundant resource deficit under epidemic pressure with high pay incentive compensation, low financial risk, and CSR driven under low epidemic pressure, resource deployment and CSR driven under low financial risk and CSR driven under low financial risk. Of these, CSR at the response level as a core condition is key to developing high organizational resilience. (2) Corporate governance capabilities play a high role in fostering organizational resilience under epidemic pressure and can compensate for organizational deficiencies in resources and relationships. (3) Under specific objective endowment conditions, unabsorbed redundant resources and absorbed redundant resources can substitute to some extent for deficiencies in capabilities and relationships. (4) The low organizational resilience configurations suggest that potentially redundant resources may be the key to low organizational resilience. CSR is not the ‘golden key’ to organizational resilience but is influenced by redundant resources. Furthermore, the key variables affecting organizational resilience were significant during the studied period. The research provides a theoretical reference and practical guidance for the sustainable development of tourism enterprises in the context of major public health crises.

Suggested Citation

  • Ruiyi Zhao & Ling Li, 2023. "Pressure, state and response: configurational analysis of organizational resilience in tourism businesses following the COVID-19 pandemic crisis," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-19, December.
    • Handle: RePEc:pal:palcom:v:10:y:2023:i:1:d:10.1057_s41599-023-01788-7
    DOI: 10.1057/s41599-023-01788-7
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1057/s41599-023-01788-7
    File Function: Abstract
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1057/s41599-023-01788-7?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Breitsohl, Jan & Garrod, Brian, 2016. "Assessing tourists' cognitive, emotional and behavioural reactions to an unethical destination incident," Tourism Management, Elsevier, vol. 54(C), pages 209-220.
    2. Yang, Yang & Zhang, Carol X. & Rickly, Jillian M., 2021. "A review of early COVID-19 research in tourism: Launching the Annals of Tourism Research's Curated Collection on coronavirus and tourism1," Annals of Tourism Research, Elsevier, vol. 91(C).
    3. Haisheng Hu & Keshuai Xu, 2022. "Visualizing the Development of Research on Tourism Resilience With Mixed Methods," SAGE Open, , vol. 12(3), pages 21582440221, September.
    4. Richard Borghesi & Kiyoung Chang & Ying Li, 2019. "Firm value in commonly uncertain times: the divergent effects of corporate governance and CSR," Applied Economics, Taylor & Francis Journals, vol. 51(43), pages 4726-4741, September.
    5. Caroline Flammer, 2015. "Does Corporate Social Responsibility Lead to Superior Financial Performance? A Regression Discontinuity Approach," Management Science, INFORMS, vol. 61(11), pages 2549-2568, November.
    6. Abagail McWilliams & Donald S. Siegel & Patrick M. Wright, 2006. "Corporate Social Responsibility: Strategic Implications," Journal of Management Studies, Wiley Blackwell, vol. 43(1), pages 1-18, January.
    7. Ragin, Charles C., 2000. "Fuzzy-Set Social Science," University of Chicago Press Economics Books, University of Chicago Press, edition 1, number 9780226702773, October.
    8. Mara Faccio, 2006. "Politically Connected Firms," American Economic Review, American Economic Association, vol. 96(1), pages 369-386, March.
    9. Maria Tsiapa & Ioannis Batsiolas, 2019. "Firm resilience in regions of Eastern Europe during the period 2007–2011," Post-Communist Economies, Taylor & Francis Journals, vol. 31(1), pages 19-35, January.
    10. Chi-Shiun Lai & Chih-Jen Chiu & Chin-Fang Yang & Da-Chang Pai, 2010. "The Effects of Corporate Social Responsibility on Brand Performance: The Mediating Effect of Industrial Brand Equity and Corporate Reputation," Journal of Business Ethics, Springer, vol. 95(3), pages 457-469, September.
    11. repec:ucp:bkecon:9780226702766 is not listed on IDEAS
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Ákos Jarjabka & Norbert Sipos & Gabriella Kuráth, 2024. "Quo vadis higher education? Post-pandemic success digital competencies of the higher educators – a Hungarian university case and actions," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-11, December.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Amin, Abu & Chourou, Lamia & Kamal, Syed & Malik, Mahfuja & Zhao, Yang, 2020. "It’s who you know that counts: Board connectedness and CSR performance," Journal of Corporate Finance, Elsevier, vol. 64(C).
    2. Kamini Gupta & Donal Crilly & Thomas Greckhamer, 2020. "Stakeholder engagement strategies, national institutions, and firm performance: A configurational perspective," Strategic Management Journal, Wiley Blackwell, vol. 41(10), pages 1869-1900, October.
    3. Zhang, Kaixia & Li, Weibing, 2024. "Understanding the puzzle of polluting companies' social responsibility," China Economic Review, Elsevier, vol. 84(C).
    4. Ovidiu-Ioan Moisescu, 2015. "Adopting and Implementing CSR Policies in Travel Agency Business: The Case of Romania," Tržište/Market, Faculty of Economics and Business, University of Zagreb, vol. 27(2), pages 203-220.
    5. An-Pin Wei & Chi-Lu Peng & Hao-Chen Huang & Shang-Pao Yeh, 2020. "Effects of Corporate Social Responsibility on Firm Performance: Does Customer Satisfaction Matter?," Sustainability, MDPI, vol. 12(18), pages 1-18, September.
    6. Jose Benitez & Laura Ruiz & Ana Castillo & Javier Llorens, 2020. "How corporate social responsibility activities influence employer reputation: The role of social media capability," Post-Print hal-02462583, HAL.
    7. Jia Xu & Jiuchang Wei & Liangdong Lu, 2019. "Strategic stakeholder management, environmental corporate social responsibility engagement, and financial performance of stigmatized firms derived from Chinese special environmental policy," Business Strategy and the Environment, Wiley Blackwell, vol. 28(6), pages 1027-1044, September.
    8. John Cantrell & Elias Kyriazis & Gary Noble, 2015. "Developing CSR Giving as a Dynamic Capability for Salient Stakeholder Management," Journal of Business Ethics, Springer, vol. 130(2), pages 403-421, August.
    9. Pappas, Nikolaos & Papatheodorou, Andreas, 2017. "Tourism and the refugee crisis in Greece: Perceptions and decision-making of accommodation providers," Tourism Management, Elsevier, vol. 63(C), pages 31-41.
    10. Hariom Manchiraju & Shivaram Rajgopal, 2017. "Does Corporate Social Responsibility (CSR) Create Shareholder Value? Evidence from the Indian Companies Act 2013," Journal of Accounting Research, Wiley Blackwell, vol. 55(5), pages 1257-1300, December.
    11. Muzammal Ilyas Sindhu & Muhammad Arif, 2017. "Corporate social responsibility and loyalty: Intervening influence of customer satisfaction and trust," Cogent Business & Management, Taylor & Francis Journals, vol. 4(1), pages 1396655-139, January.
    12. Zhe Ouyang & Qian Sun & Yang Liu, 2024. "The impact of investor reaction to crisis events on corporate philanthropy: evidence from Chinese firms," Asian Business & Management, Palgrave Macmillan, vol. 23(1), pages 139-163, February.
    13. Luis Enrique Valdez-Juárez & Dolores Gallardo-Vázquez & Elva Alicia Ramos-Escobar, 2019. "Organizational Learning and Corporate Social Responsibility Drivers of Performance in SMEs in Northwestern Mexico," Sustainability, MDPI, vol. 11(20), pages 1-23, October.
    14. Nguyen Minh Ha & Le Quoc Phong & Tran Kiem Viet Thang & Huynh Luong Tam & Tran Hai Dang & Nguyen Thi Mai Hoa, 2023. "Mediating role of corporate reputation in the relationship between corporate social responsibility and repurchase intention: A case study of McDonald’s fast food restaurant chain," HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE - ECONOMICS AND BUSINESS ADMINISTRATION, HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE, HO CHI MINH CITY OPEN UNIVERSITY, vol. 13(2), pages 19-38.
    15. Lei Zheng & Xuemeng Guo & Libin Zhao, 2021. "How Does Transportation Infrastructure Improve Corporate Social Responsibility? Evidence from High-Speed Railway Openings in China," Sustainability, MDPI, vol. 13(11), pages 1-23, June.
    16. Joseph Taylor & Joseph Vithayathil & Dobin Yim, 2018. "Are corporate social responsibility (CSR) initiatives such as sustainable development and environmental policies value enhancing or window dressing?," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 25(5), pages 971-980, September.
    17. Nazim Hussain & Ugo Rigoni & Elisa Cavezzali, 2018. "Does it pay to be sustainable? Looking inside the black box of the relationship between sustainability performance and financial performance," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 25(6), pages 1198-1211, November.
    18. Xing Li & Jeong-Bon Kim & Haibin Wu & Yangxin Yu, 2021. "Corporate Social Responsibility and Financial Fraud: The Moderating Effects of Governance and Religiosity," Journal of Business Ethics, Springer, vol. 170(3), pages 557-576, May.
    19. repec:zbw:bofitp:2020_020 is not listed on IDEAS
    20. Boonlert Jitmaneeroj, 2024. "Value relevance of multifaceted corporate social performance: how do country-specific factors matter?," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-20, December.
    21. Tao, Yunqing & Wang, Dianjie & Ye, Yongwei & Wu, Haitao & Zhang, Yao, 2023. "The role of public environmental concern on corporate social responsibility: Evidence from search index of web users," Energy Economics, Elsevier, vol. 126(C).

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:pal:palcom:v:10:y:2023:i:1:d:10.1057_s41599-023-01788-7. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: https://www.nature.com/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.