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Enhanced performance measurement using OR: a case study

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  • S P Santos

    (Universidade do Algarve)

  • V Belton

    (University of Strathclyde)

  • S Howick

    (University of Strathclyde)

Abstract

The case study described in this paper aims to illustrate how qualitative and quantitative system dynamics modelling and multicriteria analysis can be used in an integrated way to enhance the process of performance measurement and management in the radiotherapy department of a major UK cancer treatment centre. The complexity of the radiotherapy process and its significance for patients present particular challenges for performance measurement and management. The paper discusses the benefits arising and the practical difficulties faced in the study.

Suggested Citation

  • S P Santos & V Belton & S Howick, 2008. "Enhanced performance measurement using OR: a case study," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 59(6), pages 762-775, June.
    • Handle: RePEc:pal:jorsoc:v:59:y:2008:i:6:d:10.1057_palgrave.jors.2602397
    DOI: 10.1057/palgrave.jors.2602397
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    References listed on IDEAS

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    Cited by:

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    2. Negar Darabi & Niyousha Hosseinichimeh, 2020. "System dynamics modeling in health and medicine: a systematic literature review," System Dynamics Review, System Dynamics Society, vol. 36(1), pages 29-73, January.
    3. Santos, Sérgio P. & Belton, Valerie & Howick, Susan & Pilkington, Martin, 2018. "Measuring organisational performance using a mix of OR methods," Technological Forecasting and Social Change, Elsevier, vol. 131(C), pages 18-30.
    4. Willis, Graham & Cave, Siôn & Kunc, Martin, 2018. "Strategic workforce planning in healthcare: A multi-methodology approach," European Journal of Operational Research, Elsevier, vol. 267(1), pages 250-263.
    5. Sumitra Sri Bhashyam & Gilberto Montibeller, 2012. "Modeling State-Dependent Priorities of Malicious Agents," Decision Analysis, INFORMS, vol. 9(2), pages 172-185, June.
    6. Sondoss Elsawah & Allen Tim Luen Ho & Michael J. Ryan, 2022. "Teaching Systems Thinking in Higher Education," INFORMS Transactions on Education, INFORMS, vol. 22(2), pages 66-102, January.
    7. Federico Cosenz & Guido Noto, 2016. "Applying System Dynamics Modelling to Strategic Management: A Literature Review," Systems Research and Behavioral Science, Wiley Blackwell, vol. 33(6), pages 703-741, November.
    8. Manuel D. N. T. Oliveira & Fernando A. F. Ferreira & Guillermo O. Pérez-Bustamante Ilander & Marjan S. Jalali, 2017. "Integrating cognitive mapping and MCDA for bankruptcy prediction in small- and medium-sized enterprises," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 68(9), pages 985-997, September.

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