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Performance management and Operational Research: a marriage made in heaven?

Author

Listed:
  • P C Smith

    (University of York)

  • M Goddard

    (University of York)

Abstract

This paper sets out a simple framework with which to examine the performance management process. It examines the organizational context within which performance management is undertaken, and notes that it becomes most important within hierarchical organizations that allow considerable autonomy amongst devolved units. The paper argues that performance management should embrace four broad functions: formulation of strategy; development of performance measurement instruments; interpreting such measures; and encouraging appropriate organizational responses to performance information. The paper notes that operational research has made significant contributions to all four functions, and suggests that the performance management movement offers enormous possibilities for OR.

Suggested Citation

  • P C Smith & M Goddard, 2002. "Performance management and Operational Research: a marriage made in heaven?," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 53(3), pages 247-255, March.
    • Handle: RePEc:pal:jorsoc:v:53:y:2002:i:3:d:10.1057_palgrave.jors.2601279
    DOI: 10.1057/palgrave.jors.2601279
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    Cited by:

    1. Franco Visani, 2017. "Applying business analytics for performance measurement and management. The case study of a software company," MANAGEMENT CONTROL, FrancoAngeli Editore, vol. 2017(2), pages 89-123.
    2. Kleijnen, J.P.C. & Smits, M.T., 2003. "Performance metrics in supply chain management," Other publications TiSEM 80777aed-0c9f-4ded-b0bb-f, Tilburg University, School of Economics and Management.
    3. S P Santos & V Belton & S Howick, 2008. "Enhanced performance measurement using OR: a case study," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 59(6), pages 762-775, June.
    4. Santos, Sérgio P. & Belton, Valerie & Howick, Susan & Pilkington, Martin, 2018. "Measuring organisational performance using a mix of OR methods," Technological Forecasting and Social Change, Elsevier, vol. 131(C), pages 18-30.
    5. Ahmad Ali Almohtaseb & Hisham A Kareem Shaheen & Khalid Mohummed Alomari & Mohmmad Adnan Yousef Almahameed, 2021. "Impact of Talent Management on Organizational Performance: The Moderating Role of an Effective Performance Management System," International Journal of Business and Management, Canadian Center of Science and Education, vol. 15(4), pages 1-11, July.
    6. Tom Pape, 2020. "Prioritising data items for business analytics: Framework and application to human resources," Papers 2012.13813, arXiv.org.
    7. L C Leung & K C Lam & D Cao, 2006. "Implementing the balanced scorecard using the analytic hierarchy process & the analytic network process," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 57(6), pages 682-691, June.
    8. Min-Chun Yu & Chia-Nan Wang & Nguyen-Nhu-Y Ho, 2016. "A Grey Forecasting Approach for the Sustainability Performance of Logistics Companies," Sustainability, MDPI, vol. 8(9), pages 1-18, August.
    9. J P C Kleijnen & M T Smits, 2003. "Performance metrics in supply chain management," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 54(5), pages 507-514, May.
    10. Lohr, Luanne & Park, Timothy A., 2004. "Benchmarking Organizational Performance Of University Extension: A Stochastic Frontier Approach," Faculty Series 16721, University of Georgia, Department of Agricultural and Applied Economics.
    11. Lohr, Luanne & Park, Timothy A., 2008. "Testing Nonlinear Logit Models of Performance Effectiveness Ratings: Cooperative Extension and Organic Farmers," Journal of Agricultural and Applied Economics, Cambridge University Press, vol. 40(2), pages 667-679, August.
    12. Fernando A. F. Ferreira & Marjan S. Jalali & Paulo Bento & Carla S. E. Marques & João J. M. Ferreira, 2017. "Enhancing individual entrepreneurial orientation measurement using a metacognitive decision making-based framework," International Entrepreneurship and Management Journal, Springer, vol. 13(2), pages 327-346, June.
    13. Liu, Wenbin B. & Meng, Wei & Mingers, John & Tang, Ning & Wang, Wei, 2012. "Developing a performance management system using soft systems methodology: A Chinese case study," European Journal of Operational Research, Elsevier, vol. 223(2), pages 529-540.
    14. Olena Kalinichenko & Carla A. F. Amado & Sérgio P. Santos, 2013. "Performance Assessment in Primary Health Care: A Systematic Literature Review," CEFAGE-UE Working Papers 2013_03, University of Evora, CEFAGE-UE (Portugal).
    15. Park, Timothy A. & Lohr, Luanne, 2007. "Performance evaluation of university extension providers: A frontier approach for ordered response data," European Journal of Operational Research, Elsevier, vol. 182(2), pages 899-910, October.
    16. Timothy A. Park & Luanne Lohr, 2007. "Meeting the Needs of Organic Farmers: Benchmarking Organizational Performance of University Extension," Review of Agricultural Economics, Agricultural and Applied Economics Association, vol. 29(1), pages 141-155.
    17. Smith, Peter C. & Anell, Anders & Busse, Reinhard & Crivelli, Luca & Healy, Judith & Lindahl, Anne Karin & Westert, Gert & Kene, Tobechukwu, 2012. "Leadership and governance in seven developed health systems," Health Policy, Elsevier, vol. 106(1), pages 37-49.
    18. Manuel D. N. T. Oliveira & Fernando A. F. Ferreira & Guillermo O. Pérez-Bustamante Ilander & Marjan S. Jalali, 2017. "Integrating cognitive mapping and MCDA for bankruptcy prediction in small- and medium-sized enterprises," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 68(9), pages 985-997, September.
    19. VAN CAMP, Jelle & BRAET, Johan, 2013. "Proposing a taxonomy for performance measurement systems' failures," Working Papers 2013004, University of Antwerp, Faculty of Business and Economics.
    20. Hasan, Syed Akif & Subhani, Muhammad Imtiaz & Osman, Ms. Amber, 2011. "Not all employees are Real Professionals," MPRA Paper 35679, University Library of Munich, Germany.
    21. Muhamad Khalil Omar & Norashikin Hussein & Norazamimah Azli, 2016. "Role Overload, Self- Efficacy, Locus of Control and Job Performance among Employees of a Printing Company in Malaysia," Information Management and Business Review, AMH International, vol. 8(5), pages 61-69.

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