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A static allocation model for the outsourcing of warranty repairs

Author

Listed:
  • L Ding

    (Edinburgh University)

  • K D Glazebrook

    (Edinburgh University)

Abstract

There has been a strong recent trend among original equipment manufacturers toward the outsourcing of work relating to the repair of items under warranty. In the typical cases where a large manufacturer uses several vendors to perform such work, we develop and analyse models to support decisions concerning how the work should be distributed among them. We depart from previous work in arguing the importance of an approach to the modelling of goodwill costs which takes explicit account of the delays experienced by customers. Theoretical considerations and numerical work both lend strong support to the contention that simple greedy approaches to workload allocation work well.

Suggested Citation

  • L Ding & K D Glazebrook, 2005. "A static allocation model for the outsourcing of warranty repairs," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 56(7), pages 825-835, July.
    • Handle: RePEc:pal:jorsoc:v:56:y:2005:i:7:d:10.1057_palgrave.jors.2601904
    DOI: 10.1057/palgrave.jors.2601904
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    References listed on IDEAS

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    1. P. S. Ansell & K. D. Glazebrook & J. Niño-Mora & M. O'Keeffe, 2003. "Whittle's index policy for a multi-class queueing system with convex holding costs," Mathematical Methods of Operations Research, Springer;Gesellschaft für Operations Research (GOR);Nederlands Genootschap voor Besliskunde (NGB), vol. 57(1), pages 21-39, April.
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    Cited by:

    1. D Worthington, 2009. "Reflections on queue modelling from the last 50 years," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 60(1), pages 83-92, May.
    2. Feng Chen & Vidyadhar G. Kulkarni, 2008. "Dynamic routing of prioritized warranty repairs," Naval Research Logistics (NRL), John Wiley & Sons, vol. 55(1), pages 16-26, February.
    3. Li Ding & Kevin D. Glazebrook & Christopher Kirkbride, 2008. "Allocation Models and Heuristics for the Outsourcing of Repairs for a Dynamic Warranty Population," Management Science, INFORMS, vol. 54(3), pages 594-607, March.

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