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Effects of Mobile Money Education on Mobile Money Usage: Evidence from Ghana

Author

Listed:
  • Emmanuel Kwablah Apiors

    (The University of Tokyo)

  • Aya Suzuki

    (The University of Tokyo)

Abstract

This study conducts a randomised control trial to offer a technical workshop and examine whether providing information about the full range of services on the mobile money platform would increase mobile money usage, by taking a case of the Ashanti Region, Ghana. We find a significant positive impact of mobile money education on the recent usage of mobile money for transactions. However, no significant evidence of the workshop was found on new mobile money account ownership, or on the share of transactions transmitted through mobile money. Furthermore, weak and volatile outcomes were observed as impacts on remittances after the interventions. We discuss potential reasons behind the weak effects found.

Suggested Citation

  • Emmanuel Kwablah Apiors & Aya Suzuki, 2023. "Effects of Mobile Money Education on Mobile Money Usage: Evidence from Ghana," The European Journal of Development Research, Palgrave Macmillan;European Association of Development Research and Training Institutes (EADI), vol. 35(3), pages 715-742, June.
    • Handle: RePEc:pal:eurjdr:v:35:y:2023:i:3:d:10.1057_s41287-022-00529-x
    DOI: 10.1057/s41287-022-00529-x
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    References listed on IDEAS

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    More about this item

    Keywords

    Mobile money education; Technology adoption; Financial literacy; Financial inclusion; Payments; Ghana; Africa;
    All these keywords.

    JEL classification:

    • C93 - Mathematical and Quantitative Methods - - Design of Experiments - - - Field Experiments
    • D14 - Microeconomics - - Household Behavior - - - Household Saving; Personal Finance
    • D83 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Search; Learning; Information and Knowledge; Communication; Belief; Unawareness
    • G21 - Financial Economics - - Financial Institutions and Services - - - Banks; Other Depository Institutions; Micro Finance Institutions; Mortgages
    • O16 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - Financial Markets; Saving and Capital Investment; Corporate Finance and Governance
    • O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes

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