IDEAS home Printed from https://ideas.repec.org/a/ovi/oviste/vxxivy2024i2p148-154.html
   My bibliography  Save this article

Performance Management in Social Services: Practices and Challenges

Author

Listed:
  • Cezar Braicu

    (“Hyperion” University of Bucharest, Faculty of Economic Sciences, Romania)

  • Catalina Loredana Rogozeanu (Draghia)

    (“Valahia” University of Targoviste, Faculty of Economics, Romania,)

Abstract

The aim of the paper is to analyze the impact of performance management on the efficiency and professionalization of social work organizations, considering the specific challenges of this field. The study explores concepts such as goal setting, performance evaluation, feedback and recognition of merits, as well as new ethical and operational challenges. The methodology combines questionnaires and semi-structured interviews with employees and managers to collect data on their perceptions and experiences related to performance management. The data analysis highlights the challenges and methods used to optimize management processes in social work organizations. The conclusions emphasize the positive impact of performance management on organizational efficiency, emphasizing the importance of the balance between efficiency and ethical responsibility, and offer future research directions for the development of new evaluation methods adapted to the specifics of social interventions.

Suggested Citation

  • Cezar Braicu & Catalina Loredana Rogozeanu (Draghia), 2024. "Performance Management in Social Services: Practices and Challenges," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(2), pages 148-154, December.
    • Handle: RePEc:ovi:oviste:v:xxiv:y:2024:i:2:p:148-154
    as

    Download full text from publisher

    File URL: https://stec.univ-ovidius.ro/html/anale/RO/2024i2/Section%203/5.pdf
    Download Restriction: no
    ---><---

    More about this item

    Keywords

    performance management; social assistance; feedback; personal development; transparency and accountability;
    All these keywords.

    JEL classification:

    • I38 - Health, Education, and Welfare - - Welfare, Well-Being, and Poverty - - - Government Programs; Provision and Effects of Welfare Programs
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • L31 - Industrial Organization - - Nonprofit Organizations and Public Enterprise - - - Nonprofit Institutions; NGOs; Social Entrepreneurship
    • M54 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Labor Management
    • D73 - Microeconomics - - Analysis of Collective Decision-Making - - - Bureaucracy; Administrative Processes in Public Organizations; Corruption

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ovi:oviste:v:xxiv:y:2024:i:2:p:148-154. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Gheorghiu Gabriela (email available below). General contact details of provider: https://edirc.repec.org/data/feoviro.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.