Customer Relationship Management in Romanian Banks
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References listed on IDEAS
- Sheth, Jagdish N. & Parvatiyar, Atul, 1995. "The evolution of relationship marketing," International Business Review, Elsevier, vol. 4(4), pages 397-418.
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- Irena Munteanu & Amelia Petrică, 2022. "Aspects Regarding the Monetary Policy in The European Union's Countries," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(2), pages 933-942, Decembrie.
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More about this item
Keywords
customer relationship management; banking; innovation; customer satisfaction; loyalty;All these keywords.
JEL classification:
- M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management
- G21 - Financial Economics - - Financial Institutions and Services - - - Banks; Other Depository Institutions; Micro Finance Institutions; Mortgages
- O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D
- G40 - Financial Economics - - Behavioral Finance - - - General
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