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Counterfactual Thinking and Advertising Responses

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  • Krishnamurthy, Parthasarathy
  • Sivaraman, Anuradha

Abstract

This article examines the effects of counterfactual thinking on information processing. We conceptualize counterfactual thinking--a process of mentally undoing the outcome of an event by imagining alternate antecedent states--as a problem-solving process that will increase scrutiny of subsequently encountered information. Results from two studies indicate that measures of persuasion are more sensitive to the quality of message arguments when counterfactual thinking precedes message exposure. This research raises the possibility that counterfactual thinking may be an underappreciated cognitive determinant of ad responses. This research also represents a first attempt at striking a relationship between counterfactual thinking and information processing. Copyright 2002 by the University of Chicago.

Suggested Citation

  • Krishnamurthy, Parthasarathy & Sivaraman, Anuradha, 2002. "Counterfactual Thinking and Advertising Responses," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 28(4), pages 650-658, March.
    • Handle: RePEc:oup:jconrs:v:28:y:2002:i:4:p:650-58
    DOI: 10.1086/323736
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    Cited by:

    1. Samson, Alain & Voyer, Benjamin G., 2012. "Two minds, three ways: dual system and dual process models in consumer psychology," LSE Research Online Documents on Economics 47252, London School of Economics and Political Science, LSE Library.
    2. Maurer, Steven D. & Liu, Yuping, 2007. "Developing effective e-recruiting websites: Insights for managers from marketers," Business Horizons, Elsevier, vol. 50(4), pages 305-314.
    3. Jiyun Kang & Gwendolyn Hustvedt, 2014. "Building Trust Between Consumers and Corporations: The Role of Consumer Perceptions of Transparency and Social Responsibility," Journal of Business Ethics, Springer, vol. 125(2), pages 253-265, December.
    4. Alain Samson & Benjamin G. Voyer, 2012. "Two minds, three ways: dual system and dual process models in consumer psychology," AMS Review, Springer;Academy of Marketing Science, vol. 2(2), pages 48-71, December.
    5. Wang, Saerom & Kirillova, Ksenia & Lehto, Xinran, 2017. "Reconciling unsatisfying tourism experiences: Message type effectiveness and the role of counterfactual thinking," Tourism Management, Elsevier, vol. 60(C), pages 233-243.
    6. Xiaoke Yang & Yuanhao Huang & Xiaoying Cai & Yijing Song & Hui Jiang & Qian Chen & Qiuhua Chen, 2021. "Using Imagination to Overcome Fear: How Mental Simulation Nudges Consumers’ Purchase Intentions for Upcycled Food," Sustainability, MDPI, vol. 13(3), pages 1-21, January.
    7. Marco Francesco Mazzù & Angelo Baccelloni & Ludovico Lavini, 2022. "Injecting trust in consumer purchase intention through blockchain: evidences from the food supply chain," Italian Journal of Marketing, Springer, vol. 2022(4), pages 459-482, December.
    8. Wang, Hui-Chih & Doong, Her-Sen, 2010. "Argument form and spokesperson type: The recommendation strategy of virtual salespersons," International Journal of Information Management, Elsevier, vol. 30(6), pages 493-501.
    9. Wang, Kai-Yu & Liang, Minli & Peracchio, Laura A., 2011. "Strategies to offset dissatisfactory product performance: The role of post-purchase marketing," Journal of Business Research, Elsevier, vol. 64(8), pages 809-815, August.

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