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The Influence Of Service Quality Dimensions On Customer Satisfaction In The Nigerian Banking Industry

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  • Inu Imoudu Sule

    (Department of Accounting, Faculty of Management Sciences, University of Benin, Benin City, Edo State, Nigeria)

  • Henry Emife Monye-Emina

    (Department of Accounting, Faculty of Management Sciences, University of Benin, Benin City, Edo State, NigeriaTHE MODERATING EFFECT OF INSTITUTIONAL QUALITY ON CORPORATE GOVERNANCE AND FINANCIAL STATEMENT FRAUD IN AN EMERGING ECONOMY)

Abstract

The study examines corporate governance and financial statement fraud: the moderating role of institutional quality. The study adopted the ex-post facto research design and a sample of 75 non-financial firms listed on the Nigerian Exchange Group (NGX) was used for the study. The binary regression technique was adopted. The results reveal that, board size has shown a positive effect on Financial Statement Fraud. Board independence is negative both in the response and selection equations. Foreign Ownership is negative both in the response and selection equation and significant, and Finally, the study recommends that listed firms may need to cut down their board sizes. Although there is still no consensus on what an optimal board size should be, the study is of the opinion that firms with board sizes above the industry average should look at bringing down their board sizes and also corporate boards should increase their board independence levels by bringing in more non-executive directors. On the part of foreign ownership presence in boards, they are indeed diverse in line with the resource-based view theory and this study confirms their effectiveness in constraining financial statement fraud. Hence it is recommended that companies should seek and maintain some level of foreign ownership presence in their boards.

Suggested Citation

  • Inu Imoudu Sule & Henry Emife Monye-Emina, 2022. "The Influence Of Service Quality Dimensions On Customer Satisfaction In The Nigerian Banking Industry," Oradea Journal of Business and Economics, University of Oradea, Faculty of Economics, vol. 7(2), pages 49-62, Septembri.
    • Handle: RePEc:ora:jrojbe:v:7:y:2022:i:2:p:49-62
    DOI: http://doi.org/10.47535/1991ojbe156
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    References listed on IDEAS

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    1. Geert Bekaert & Campbell R. Harvey, 2000. "Foreign Speculators and Emerging Equity Markets," Journal of Finance, American Finance Association, vol. 55(2), pages 565-613, April.
    2. Reena Aggarwal & Isil Erel & René Stulz & Rohan Williamson, 2010. "Differences in Governance Practices between U.S. and Foreign Firms: Measurement, Causes, and Consequences," The Review of Financial Studies, Society for Financial Studies, vol. 23(3), pages 3131-3169, March.
    3. Yermack, David, 1996. "Higher market valuation of companies with a small board of directors," Journal of Financial Economics, Elsevier, vol. 40(2), pages 185-211, February.
    4. Grace Mui & Jennifer Mailley, 2015. "A tale of two triangles: comparing the Fraud Triangle with criminology’s Crime Triangle," Accounting Research Journal, Emerald Group Publishing Limited, vol. 28(1), pages 45-58, July.
    5. Vikas Anand & M. Tina Dacin & Pamela Murphy, 2015. "The Continued Need for Diversity in Fraud Research," Journal of Business Ethics, Springer, vol. 131(4), pages 751-755, November.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    Financial Statement Fraud; Board Independence; Corporate Governance; Foreign Ownership; Institutional Quality; board size.;
    All these keywords.

    JEL classification:

    • M4 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Accounting
    • M42 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Accounting - - - Auditing
    • G32 - Financial Economics - - Corporate Finance and Governance - - - Financing Policy; Financial Risk and Risk Management; Capital and Ownership Structure; Value of Firms; Goodwill

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