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Chatbot In Human Resources Management; World Experience Vs. Romania

Author

Listed:
  • Alina Mihaela FRĂTICĂ-DRAGOMIR (GUȘE)

    (Bucharest Academy of Economic Studies, Doctoral School of Management, Bucharest, Romania)

Abstract

Artificial Intelligence (AI) is rapidly penetrating the public sector as agencies strive for higher efficiency, better quality, and more personalized service to their customers. Social security is no exception. While AI applications are diverse – each with its own far-reaching implications – “IA conversational” or “chatbots” have led the way in terms of AI adoption by government agencies. Chatbots are a useful tool with great potential for government. All types of chatbots have a great benefit and revolutionary impact for users of public administration Describe the basic characteristics of chatbots, their classification, and, in the form of a SWOT analysis of the strengths and limitations of this technology in their application in public administration, it is confirmed that chatbots (and their subsequent changes and development variants, such as VoiceBots or digital assistants) will become an integral part of the modern apparatus that public administration will use for public relations.

Suggested Citation

  • Alina Mihaela FRĂTICĂ-DRAGOMIR (GUȘE), 2024. "Chatbot In Human Resources Management; World Experience Vs. Romania," Annals of Faculty of Economics, University of Oradea, Faculty of Economics, vol. 33(1), pages 385-397, July.
    • Handle: RePEc:ora:journl:v:33:y:2024:i:1:p:385-397
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    References listed on IDEAS

    as
    1. Paul Henman, 2020. "Improving public services using artificial intelligence: possibilities, pitfalls, governance," Asia Pacific Journal of Public Administration, Taylor & Francis Journals, vol. 42(4), pages 209-221, October.
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    More about this item

    Keywords

    artificial intelligence; chatbot; SWOT analysis; advantages and disadvantages of using chatbots;
    All these keywords.

    JEL classification:

    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management
    • O30 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - General
    • O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D

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